Three UK - 3Store Edinburgh(Cameron Toll) Reviews 

79
TrustScore 5 out of 5

4.8

Unit 28 The Mall, Cameron Toll Shopping Centre,, EH16 5PB Edinburgh, North, GB


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Rated 5 out of 5 stars

Leo served me today came in for internet and he gave me a better deal with phone also. Amazing guy very polite and proffessional. Total deserves employee of the month. His manager was lovely too very... See more

Company replied

Rated 5 out of 5 stars

Really friendly and helpful service. Wiktoria really took time to explain all the details for possible plans, upgrades or sim-only options. Efficient and quick, I left a happy customer with my new p... See more

Company replied

Rated 5 out of 5 stars

David (Davidtha) was super helpful and friendly. Lovely guy, great service. We arrived confused and in need of a person to help us navigate the different deals and tariffs available. He took the time... See more

Company replied

Rated 4 out of 5 stars

The experience in store was great. I had a lot of difficulty with the credit check due to having recently moved address and the people in store were really good at helping me work through the issue.

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Edinburgh(Cameron Toll)

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 28 The Mall, Cameron Toll Shopping Centre,, EH16 5PB, Edinburgh, North, United Kingdom

  • 01316645603

4.8

Excellent

TrustScore 5 out of 5

79 reviews

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4.8

All reviews

(79)

32,280 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Amazing service. Quick and efficient from Victoria at the Cameron Toll, Edinburgh.
I’m over the moon with the service

December 28, 2025
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Hi there.

That's great. We're glad to hear that. Thank you for the 5 stars. -Pete

Rated 5 out of 5 stars

Viktoria was very helpful and made the…

Viktoria was very helpful and made the process very easy. Greeted me upon arrival and made sure all questions were answered and needs met.

December 22, 2025
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thank you for the 5 ⭐ review, Taisheka! We’re delighted Viktoria offered such great support and made your visit enjoyable. -Shivam

Rated 5 out of 5 stars

Very pleasant and efficient service…

Very pleasant and efficient service today from Wiktoria in Cameron Toll shopping centre. Thank you

December 22, 2025
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thanks so much for the 5 ⭐ review! We’re delighted Wiktoria made your visit enjoyable and stress-free. -Shivam

Rated 5 out of 5 stars

Delightful experience

Had a brilliant experience with Victoria, friendly quick service, helped update my mum & dads contracts found them a better deal, explained all the contract also sim holiday deals, thank you from myself, mum anddad for the quick and painless service.

December 16, 2025
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Hey Karen, thank you for the 5 ⭐ review. We’re thrilled to hear that Victoria made your experience epic. Have a wonderful day! -Afaq

Rated 5 out of 5 stars

Murray and David were so helpful and…

Murray and David were so helpful and sorted us out a great package. They really went above and beyond with their help. We left the shop with everything we wanted which was great. I would highly recommend this particular 3 store to anyone looking for a phone.

December 9, 2025
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience, David -Maxine

Rated 5 out of 5 stars

David was friendly

David was friendly, efficient and didn't make me feel nervous at all. The whole visit was really helpful and I felt like he actually cared. Thank you.

December 9, 2025
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

That's brilliant, Anne. We're glad David made you feel comfortable, safe and listened to, free ask any question you needed to :) We appreciate your kind review -Scott

Rated 5 out of 5 stars

Contract issues

I had a problem with contract that was very confusing and a phone that was very slow and Daviditha at the cameron toll three shop helped me solve all my issues and set me up a new contract with a new phone and a great deal couldn't be happier 😁

October 28, 2025
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thanks for your feedback, Maureen, and it's lovely to hear that you enjoyed great customer service from Daviditha during your store visit. We're pleased that your contract and phone queries were resolved, and appreciate you taking the time to share this with us. -Michael

Rated 2 out of 5 stars

Satisfied

Very Happy with the service.

November 26, 2025
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thanks for your feedback, and it's lovely to hear that you enjoyed great service. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Small query re how to fo something

Very helpful assistant- had my query sorted in a few minutes

November 25, 2025
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

There's no query too small that we won't be game to answer it, Caroline :) We're happy to help whenever you want, just give us a shout! Thank you for a great review -Scott

Rated 5 out of 5 stars

Victoria listened to me and solved my…

Victoria listened to me and solved my problem. And with a smile

November 19, 2025
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thanks for this great 5⭐ review, Frances. This is what we like to hear! Great work Victoria 😊 -Jade

Rated 5 out of 5 stars

Victoria in 3 Cameron Toll was…

Victoria in 3 Cameron Toll was extremely helpful and took plenty of time to explain all the options.
A good experience.

November 11, 2025
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

We're glad Victoria gave you the time you needed to pick the right option for you, Irene. Thank you for your kind review :) -Scott

Rated 5 out of 5 stars

Contract change

Victoria was very patient and took time to get us best deal for us

November 9, 2025
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thanks for this amazing 5⭐ review, Elizabeth. We really do appreciate you taking the time to send this over! Great work Victoria 🎉 -Jade

Rated 5 out of 5 stars

Jags and Leo was very knowledgeable…

Jags and Leo was very knowledgeable very helpful and made the transition easy. There was no pressure at all and he was very patient and everything was great.

October 29, 2025
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thanks for this fantastic 5⭐ review, Edward. We really do appreciate you taking the time to send this over! Great work Jags and Leo 🎉 -Jade

Rated 5 out of 5 stars

Theo and Anjum

The help and service given by Leo and his colleague Anjum was excellent. Both were very knowledgeable and cheery and made the process very smooth. Smiled the whole time a pleasure to speak to someone so happy at their work. I would recommend going into the shop for advice.

October 23, 2025
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thanks for the fantastic 5⭐ review, Jean. We really do love to hear this! Great work Leo and Anjum 🎉 -Jade

Rated 5 out of 5 stars

Amazing service

Amazing service, great help in choosing a new business phone and contract, I would highly recommend 🤩

October 23, 2025
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

We totally appreciate your 5* review, Ilona - Have a nice day -Maxine

Rated 5 out of 5 stars

Great help

Great help
As not very good on the phone. Needed all the help I could get. An age thing. Both Leo and Anjum were great. Cheers.

October 23, 2025
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

We appreciate the 5* - We know the retail staff will be happy to see this -Maxine

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