Went in to understand their broadband options and were quickly attended to. Zobia offered advice and thoroughly explained what they offered, being friendly and informative. We were able to find a cont... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
⭐⭐⭐⭐⭐ I had an excellent experience at Three thanks to Zobia. She was extremely attentive, patient, and understanding throughout the whole process of setting up my new WiFi. She took the time t... See more
Company replied
Barry was brilliant at helping me out today. I’ve been stressed at sorting out an upgrade for ages and he was really patient with me. Great customer service and he massively helped me out! Thanks so m... See more
Company replied
Exceptional service from Barry at Three, Buchanan Street Glasgow. Barry was attentive, friendly and welcoming. I was struggling to make a decision between which iPhone 17 I should get and how much... See more
Company replied
Company details
About Three UK - 3Store Glasgow Buchanan Street
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
55-56 Buchanan Street, G1 3JL, Glasgow, North, United Kingdom
- 01412484267
4.9
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience was amazing
The experience was amazing. Amber was incredibly helpful and professional. It made my decision easy!
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Annette, thank you for sharing your experience. We are glad to hear that Ant looked after you so well and provided such great support during your interaction.— Three Social Media Team
Simple process and great staff!
It was a smooth process throughout and staff were very nice and welcoming!
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
We appreciate your fantastic 5⭐ review, Loren. It’s wonderful to hear the process was seamless and the staff made you feel welcomed from start to finish.
— Three Social Media Team
Barry was brilliant at helping me out…
Barry was brilliant at helping me out today. I’ve been stressed at sorting out an upgrade for ages and he was really patient with me. Great customer service and he massively helped me out! Thanks so much Barry! Amy
July 31, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Amy, thank you for sharing your experience with Barry today. We are so glad his patience made your upgrade stress-free and that you received such great care. — Three Social Media Team
Dec and Paris very helpful
Dec and Paris very helpful. Dec got me sorted with new phone and 5G wireless. Came in after the weekend and Paris was efficient at transfering all the data from old shattered phone, saving me a lot of time and trouble. Exellent staff and service. Top marks.
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Brilliant 5⭐ feedback, Jamie! Dec and Paris clearly made your upgrade effortless from start to finish. We’re thrilled their support left such a strong impression. Thanks for letting us know! 🙌💙
— Three Social Media Team
Reply from Three UK - 3Store Glasgow Buchanan Street
Hello James, it is wonderful to hear that you received such exceptional assistance from Lee during your interaction. — Three Social Media Team
Very friendly and helpful staff
July 5, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hey there, we’re so glad you’re happy with our service, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team
Had a very good experience with one of…
Had a very good experience with one of the employees Luke! He was very friendly and sorted everything for me!
June 28, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thanks a ton for your review, Maya! Luke really nailed it, and we look forward to serving you again. ☺️
— Three Social Media Team
A big Thank you to paris.
A big Thank you to paris.
Great help and easy to speak to.
Five stars *****
June 26, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hello David, we’re really pleased to hear Paris made everything clear and comfortable for you. - Three Social Media Team
Had some very specific questions…
Had some very specific questions regarding home broadband and the advice and guidance was informed and helpful. Brilliant customer service.
June 19, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
That’s fabulous, Craig! We really love hearing that from our customers, and it means a lot to us. Thank you so much for the 5⭐ review! -Neha
⭐⭐⭐⭐⭐ Thanks to Zobia!
⭐⭐⭐⭐⭐
I had an excellent experience at Three thanks to Zobia. She was extremely attentive, patient, and understanding throughout the whole process of setting up my new WiFi. She took the time to explain everything clearly, answered all of my questions, and made sure everything was sorted properly before I left.
Her friendly attitude and willingness to help made what could have been a stressful process very straightforward and hassle-free. The customer service she provided was outstanding, and I really appreciated the effort she put in to ensure I got the right solution for my needs.
Thank you, Zobia, for your excellent service – you’re a real credit to the Three team!
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
That’s brilliant 🌟 Realistic, we are glad Zobia provided such expert attention and clear guidance to get your new WiFi sorted smoothly. Our team is thrilled to know her spot-on support left such a strong impression 💛 -Arvind
Tia was exceedingly patient and…
Tia was exceedingly patient and helpful. She sorted out the 3 different problems. She was very pleasant.
June 16, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Martin, we are delighted to hear about your positive experience. It is great to know that Tia provided such superb and comforting support while successfully resolving all of your separate technical matters during your interaction. -Shivam
Positive interaction with salesperson…
Positive interaction with salesperson Zobia -confident, polite, professional, good explanation as to why previously unnecessary upgrade was wholly necessary. An asset to the team.
June 16, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thank you for sharing this feedback, James! We’re glad Zobia made the upgrade process smooth and easy for you. 😊 -Veronica
Zobia Excellent insight
Zobia Excellent insight. Clear, concise, and very informative
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thank you for your feedback, Javid! We’re pleased that Zobia was able to sort things out for you so efficiently. ✨ -Veronica
Zobia very friendly service 💯✌🏻
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Wow, Shabir! It feels incredible to know Zobia made everything seamless and ensured a smooth experience. Thank you for choosing us and for sharing your feedback. 😊 -Prabhjeet
The service person Zobia in Glasgow…
The service person Zobia in Glasgow Buchanan Street explained the process of my purchase clearly and succinctly. She was very friendly and helpful.
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Fantastic to know 🌟 Katrina. Zobia delivered clear and precise guidance at Buchanan Street with a warm and attentive approach, with everything presented with clarity 💫 -Arvind
Fantastic service today from Tia
Fantastic service today from Tia! Lovely young lady,quality care, patience and knowledgeable experience, very happy customer.Well done Tia 😊
June 14, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hello Sandra, we’re so glad you’re happy with our service from Tia, thank you so much for the ⭐⭐⭐⭐⭐ review! -Kashish
Luke is a good adviser
Luke is a good adviser. Good understanding he knows how to convince customers. I really appreciate his service. He is very kind and polite.everything in this message comes from the bottom of my heart. Thanks again
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Isaac! 😊
Love the energy in your message, it’s clear Luke really made your day with his kindness and guidance. We’re so grateful you shared this with us! 🙌 -Ayesha
Zobia was very friendly and helpful
Zobia was very friendly and helpful. She made buying my home broadband very easy. Service was efficient. Thank you.
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Love this energy 🎉 Raste. Zobia brought such warm and attentive care, making your broadband setup feel smooth with a clear and steady approach. Wishing you a smooth path ahead 💐 -Arvind
Zobia provided an amazing service
Zobia provided an amazing service. She was very helpful. She was very kind. Thank you
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thank you for your lovely feedback, Abdul! We’re so happy that Zobia made your experience a great one. ✨ -Veronica
Cheers Grant! All the best.
Grant was extremely helpful while doing my Son's phone and SIM upgrade, excellent customer service.
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thanks for sharing, 🎉 David! Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.