Barry was incredibly helpful helping my American daughter set up her UK phone! He explained how to set up a new ESIM and port her US number… thanks so much for setting up our student phone account!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lee at your Glasgow buchanan street store is a credit to you, after being messed about on the telephone to three he stepped up to assist me
Company replied
Barry in the store sorted my contract out swiftly and to my satisfaction. Found solution to the problem I presented with. Great customer service.
Company replied
Stopped in to get a new SIM and adjust our current plans. Lee was top notch, making sure everything worked, answering my questions, all of it. Went very smooth. Could've done it online but Lee made i... See more
Company replied
Company details
About Three UK - 3Store Glasgow Buchanan Street
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
55-56 Buchanan Street, G1 3JL, Glasgow, North, United Kingdom
- 01412484267
4.9
Excellent
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lee is an excellent sales consultant…
Lee is an excellent sales consultant and provided a great customer experience during my recent visit. He quickly understood my needs and offered several options to meet those needs, taking the time to clearly explain the key differences. He had strong product and service knowledge and was very friendly and professional. He ensured my device was setup and gave several opportunities to ask questions (of which there were none as he was so thorough in his explanations). The interaction was also quick and enabled me to catch my train on time. I’d shop here again based on this experience. Lee could be a sales trainer and share his knowledge and experience with other branches in the UK to improve the experiences in other branches.
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
That’s outstanding feedback, and we really appreciate you sharing such a detailed review 🌟 It’s wonderful to hear how thoroughly Lee supported you — from understanding your needs and explaining options clearly, to ensuring your device was set up and you had time to catch your train 🙌 His professionalism and product knowledge truly shine through. -Shivam
Excellent service by zobia
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Komalpreet! 🎉 It is brilliant to hear that Zobia looked after you so well and provided such high-quality support. -Kishan
Zobiah was very nice and helpful
Zobiah was very nice and helpful, answering all my questions clearly and helped me choose the SIM only plan I needed.
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Very helpful thanks Zobia
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
The customer service is always great…
The customer service is always great with me but the signal can vary in different areas, mostly good though.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thanks for the lovely feedback, Joy! Delighted our team hits the mark for you, and we’re glad your signal works well in most places. ✨ -Veronica
Reply from Three UK - 3Store Glasgow Buchanan Street
Ben, we appreciate your feedback. It’s great to hear everything was handled so efficiently. Wishing you a wonderful day! 🌟 -Manavata
Zobia have us the best service and…
Zobia have us the best service and offers .
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thank you for sharing this! Zobia shone with brilliance, delivering an exceptional offer perfectly suited to your needs. May the rest of your day, Kaustubh, be filled with wonderful moments! 🥰 -Ashifa
Attended by Craig at the store on…
Attended by Craig at the store on Buchanan Street, he was the most helpful. Got an improvement on my contract
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Wonderful feedback, Simon! 🌟 Craig’s care ensured you had a smooth experience and left with a contract that suits you better. -Shivam
Excellent customer experience
The customer service was excellent. Lee was attentive, listened to what my requirements were and delivered. He made me feel comfortable and answered all my questions always taking the time to checking that I understood his answers. First class. Thank you.
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Marie, thank you for your lovely feedback! 🎉 It’s wonderful to know Lee took the time to understand your expectations, explained everything clearly and created a welcoming experience. We’re grateful for your kind words. -Suhaas
We purchased one tablet
We purchased one tablet. The staff member, Zobia, guided us very well throughout the process. We were very impressed with her assistance and therefore decided to make the purchase
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thank you for this amazing review, Sukhpal! It’s fantastic to hear that Zobia supported you so well and helped make your choice easy 😊✨. -Veronica
Lee - Fantastic Service
Lee, over the phone was very helpful and knowledgeable. Visited the store to get the 5G broadband box, again, Lee was great, got our box set up and also got a better mobile deal all set up. Fantastic service
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Leona, it’s brilliant to hear about the stellar support you received both during your call and in person. We’re pleased that such expertise helped get your new home internet and mobile accounts sorted so seamlessly while ensuring you got the best value possible. We know Lee will be delighted to read your kind words. -Kishan
Very helpful staff
Grant was so helpful in assisting me with setting up my 5G hub, really quick and useful service.
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thanks for sharing this. We're glad to hear Grant offered such great support while getting everything set up. Wishing you a fantastic day ✨ Martina 💙 -Arvind
Service was very good
Service was very good. Served by Zobia at your store in Glasgow, Buchanan St.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Great service and managed to change a…
Great service and managed to change a contract that i mistakenly ordered abd also to get a discount on my 4G.
Polite , courteous, and decent chat about the football .
Overall great customer service.
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hey.
Thank you. We really appreciate your review. -Pete
Barry was great help with getting…
Barry was great help with getting transferred to 3!
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hey Lucy 😊 Thanks so much for taking the time to share such a positive experience with Barry. We love to hear this! ❤️ -Jade
Great experience with Barry
Great experience with Barry, lovely and very helpful
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Barry from Glasgow store
Popped in to Glasgow store and was greeted by Guy called Barry, he made me feel very welcome and had me leaving the store with great upgrade and happy xxx
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Reply from Three UK - 3Store Glasgow Buchanan Street
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Zodia was a great help and very friendly
Zodia was a great help and very friendly
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hello Damian, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Grant explained everything to the…
Grant explained everything to the letter and searched and arranged the best possible deal for me 👍🏻.
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.