Three UK - 3Store Glasgow Buchanan Street Reviews 

106
TrustScore 5 out of 5

4.9

55-56 Buchanan Street, G1 3JL Glasgow, North, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Barry was incredibly helpful helping my American daughter set up her UK phone! He explained how to set up a new ESIM and port her US number… thanks so much for setting up our student phone account!

Company replied

Rated 5 out of 5 stars

Lee at your Glasgow buchanan street store is a credit to you, after being messed about on the telephone to three he stepped up to assist me

Company replied

Rated 5 out of 5 stars

Stopped in to get a new SIM and adjust our current plans. Lee was top notch, making sure everything worked, answering my questions, all of it. Went very smooth. Could've done it online but Lee made i... See more

Company replied

Rated 5 out of 5 stars

I stopped in at the store having made no prior appointment. Customer service was excellent, Barry my advisor was pleasant, extremely helpful, and he arranged everything with no problems whatsoever.

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Glasgow Buchanan Street

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 55-56 Buchanan Street, G1 3JL, Glasgow, North, United Kingdom

  • 01412484267

4.9

Excellent

TrustScore 5 out of 5

106 reviews

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4.9

All reviews

(106)

32,904 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a very smooth experience and a new…

Had a very smooth experience and a new contract set up with Barry! Really thorough in explaining the process.

October 11, 2025
Unprompted review
Three UK - 3Store Glasgow Buchanan Street logo

Reply from Three UK - 3Store Glasgow Buchanan Street

Hello there.

That's super. We're glad to hear it was a great experience. Thanks for the support. -Pete

Rated 5 out of 5 stars

Great customer service

Great customer service. Nice and easy. Shout out to Barry! Super efficient and knowledgeable.

October 10, 2025
Unprompted review
Three UK - 3Store Glasgow Buchanan Street logo

Reply from Three UK - 3Store Glasgow Buchanan Street

Thank you for your feedback, Ross. It's lovely to hear that you enjoyed great customer service from Barry. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

shop in Buchanan street Glasgow

shop in Buchanan street Glasgow
Craig was Really helpful today . Very knowledgeable and super cheerful . Very appreciative Thank you .

October 9, 2025
Unprompted review
Three UK - 3Store Glasgow Buchanan Street logo

Reply from Three UK - 3Store Glasgow Buchanan Street

Thanks for this amazing 5⭐ review, Sarah. Well done Craig 🎉 Love to hear this! -Jade

Rated 5 out of 5 stars

Really helpful

Really helpful, friendly staff

October 2, 2025
Unprompted review
Three UK - 3Store Glasgow Buchanan Street logo

Reply from Three UK - 3Store Glasgow Buchanan Street

Thanks for a lovely 5⭐ review, James! -Jade

Rated 5 out of 5 stars

it was great

September 26, 2025
Unprompted review
Three UK - 3Store Glasgow Buchanan Street logo

Reply from Three UK - 3Store Glasgow Buchanan Street

Hello.

That's wonderful to hear! We are always working to provide the best possible service, and it's great to know you've had a positive experience. Thank you for taking the time to leave this feedback, it really helps us. -Pete

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