Three UK - 3Store Gravesend Reviews 71

TrustScore 5 out of 5

4.9

82 New Road, DA11 0AF Gravesend, South, GB


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Rated 5 out of 5 stars

Navi at gravesend was amazing and helpful was able to do everything without taking too long and very pleasant to talk to 😀

Company replied

Rated 5 out of 5 stars

Sherry was very helpful, explained everything very clearly so I could understand, very patient and saved me money with Black Friday deals. Face to face is brilliant please help to keep these shops ope... See more

Company replied

Rated 5 out of 5 stars

Thank you Alex for helping renewing my contract! I choose a roaming option which was just a little bit more than what I was paying. Plus, I have received paramount plus included, which will be perfect... See more

Company replied

Rated 5 out of 5 stars

Came in at around 11:00 looking to finally renew my contract... I was skeptical of the prices since the deal i had already was good, but Alex was able to actually make me a better offer. Took it with... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Gravesend

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 82 New Road, DA11 0AF, Gravesend, South, United Kingdom

  • 01474355463

4.9

Excellent

TrustScore 5 out of 5

71 reviews

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Rated 5 out of 5 stars

Moved 2 numbers from EE and 1 from…

Moved 2 numbers from EE and 1 from Vodafone, plus a broadband. Very happy with the price and services received from alex! Thank you

May 20, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Love hearing this, Bostan. We're delighted that Alex provided spot-on assistance and helped secure the perfect rates for your broadband and mobile plans. 🚀 -Arvind

Rated 5 out of 5 stars

Nav was very nice and always helps me…

Nav was very nice and always helps me and Iwas really happy with her and the three services.

May 19, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Thank you for your feedback, Andrea. We’re pleased Nav made your experience smooth and that you’re happy with the service you received. -Suhaas

Rated 5 out of 5 stars

Navi at gravesend was amazing and…

Navi at gravesend was amazing and helpful was able to do everything without taking too long and very pleasant to talk to 😀

May 18, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Great to hear about your experience at our Gravesend store, Kay — Navi’s friendly and efficient support really reflects the level of service we aim to deliver every day 😊 -Shivam

Rated 5 out of 5 stars

Sherry patient and friendly

Sherry patient and friendly, really good service.

May 15, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Aw, we’re so glad Sherry gave you the best support, Ana! Big thanks from our side. 😄 -Kashish

Rated 5 out of 5 stars

I had a brilliant experience with Ajay

I had a brilliant experience with Ajay. Thank you.

May 11, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Hi Migle, we are pleased to hear you had a positive interaction with Ajay. Thank you for sharing your experience. -Kishan

Rated 5 out of 5 stars

Alex was really helpfull and polite…

Alex was really helpfull and polite highly recommended

May 4, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Hey Gary, that’s brilliant 😊 We’re pleased to know Alex delivered such positive and supportive service. We appreciate your recommendation 🌟 -Maryalex

Rated 5 out of 5 stars

Sherry was really helpful and polite…

Sherry was really helpful and polite today thank you for everything

April 17, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Hello Sadiye, thank you for sharing your feedback. We’re really pleased to hear Sherry made your visit a positive experience. -Shivam

Rated 5 out of 5 stars

Nav has been more than helpful

Nav has been more than helpful. She was very good when I came in with my 98 year old neighbour. She explained everything perfectly and took time to listen.

April 15, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Lesley, it’s truly uplifting to hear how thoughtfully Nav supported you and your neighbour. Her patience, clarity and care really stand out, and we’re grateful you shared this moment with us. -Manavata

Rated 5 out of 5 stars

Hamon was very friendly and helpful in…

Hamon was very friendly and helpful in making sure we can use the home broadband and was polite and courteous to me

April 10, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Hey Paul, it’s fantastic to know Hamon ensured your connection was ready without any hassle. Here’s to smooth streaming ahead. -Ashifa

Rated 5 out of 5 stars

Navi helped me a lot and I'm really…

Navi helped me a lot and I'm really happy with the service provided with her. The deal I got I am really happy with it.

April 7, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Paramjit, we’re glad Navi’s assistance made your experience smooth. Thank you so much for your glowing 5 ⭐ review. -Suhaas

Rated 5 out of 5 stars

Excellent Services by sherry.

Excellent Services by sherry.. highly recommended.. thanks

April 6, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Hi Elisha, thank you for the lovely shout for Sherry. Great to hear she looked after you so well and that you’d happily recommend us. 💙 -Kishan

Rated 5 out of 5 stars

Anazing service from Alex and the…

Anazing service from Alex and the gravesend sim. As an existing customer im very happt with the phone and service i received. Helped me put the screen protector as well.

April 4, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

That’s fantastic to hear, Vasile! 🌟 We’re so glad to know Alex made your experience special. Your appreciation means a lot, you’ve brightened our day! 😉 -Kashish

Rated 5 out of 5 stars

Ajay made upgrading my phone easy

March 31, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Absolutely fabulous, Ellora! We’re so glad Ajay was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica

Rated 5 out of 5 stars

Sherry was fantastic to work with

Sherry was fantastic to work with! She helped us secure a new contract and smoothly handled updates to our existing one. Great communication, quick responses, and very professional throughout. Highly recommended!

March 23, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Sukhjinder, this is wonderful! So glad Sherry could guide you through the whole process with such great communication and care. 😃 -Ayesha

Rated 5 out of 5 stars

I was there yesterday and I was due for…

I was there yesterday and I was due for an upgrade and then I meet Ajay there he helped me there for upgrade and he gives reasonable price for my next 2 years plan I am very happy with the service.

March 22, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Thank you for sharing your experience, Jaideep 🙌✨. We’re delighted that Ajay was able to guide you seamlessly through your upgrade 🎉📱. -Neha

Rated 5 out of 5 stars

Got my new s26 ultra from Alex today

Got my new s26 ultra from Alex today. Finally replaced my s20. Also got a samsung tableta for an amazing price. Just a tenner extra.

March 21, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Hello Petre, it’s great to hear you’ve upgraded to the S26 Ultra. That sounds like a brilliant deal on the tablet too, and we hope you enjoy getting to grips with all your new Samsung tech! Thanks for taking the time to share your experience with Alex. -Kishan

Rated 5 out of 5 stars

Nav is good person to talk and help us…

Nav is good person to talk and help us to solve our enquiry nice to talk with her and very helpful nature

March 19, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Thanks so much, Rupinder! Nav will love this. She’s always kind, patient, and happy to help, so we’re glad you felt that :) -Ayesha

Rated 5 out of 5 stars

Service was excellent

Service was excellent! Made sure I understood everything correctly

March 4, 2026
Unprompted review
Three UK - 3Store Gravesend logo

Reply from Three UK - 3Store Gravesend

Liam, we’re delighted our team explained everything clearly for you. Thank you for sharing your experience. -Suhaas

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