I went into 3 shop in gravesend to ask about using a Huawii app, when I explained my problem to Alex he asked me if I had my connecting device with me, he done everything for me while asking questions... See more
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Rasheed was expectionally experienced! He saved my family and I for paying a lot from other network provider. Great customer service I’ve have ever received so far! It’s a 10 for me! ~Victor Adeoye, S... See more
Company replied
Been to the storee today to get iphone on my contract, I was served by Harman and explained well about the contract and the price that increases every year.
Company replied
I met with rasheed he provide me excellent service very experie and staff thank u so much
Company replied
Company details
About Three UK - 3Store Gravesend
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
82 New Road, DA11 0AF, Gravesend, South, United Kingdom
- 01474355463
4.9
Excellent
85 reviews
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Alex was amazing
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks so much, Cherie! 🎉 We’re delighted Alex was able to help you exactly the way you wanted. Enjoy your day!☺️ -Kashish
Alex was amazing
Alex was amazing. Move to three and had a good deal
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Gravesend
Zak! It’s wonderful to hear Alex handled everything with care and helped you secure an offer you’re happy with. We appreciate you taking the time let us know about your experience. -Afaq
Alex solved the problem I had with my…
Alex solved the problem I had with my internet connection. Thank you
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Gravesend
Ion! Thank you for letting us know about your experience. It’s great to hear Alex quickly identified the issue and got everything running smoothly again. Have a wonderful day! -Afaq
Sherri was excellent
Sherri was excellent. Listened to what I needed and found me a deal which was comfortable for me. This is the reason why I have stayed with Three for so many years, they listen! Thank you Sherri!
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Gravesend
That’s impressive, Sunny! We’re so pleased Sherri took the time to understand your needs and found the right deal for you. Moments like these brighten our day. ☺️ -Prabhjeet
I had a very positive experience at the…
I had a very positive experience at the phone store. The staff was friendly, helpful, and professional. They answered all my questions and helped me choose the right phone.
Thank you Sherry
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Gravesend
Woohoo 🎉 Alicia, we love hearing feedback like this 🌟 We’re glad Sherry and the team were able to make your visit enjoyable and support you in choosing a phone that suited you. Wishing you a fantastic day 😊 -Arvind
Alex gave me good advice
Alex gave me good advice. Thank you for the broadband and good customer service!
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Gravesend
What a sweet 5 ⭐ rating, Ija! Alex has been exceptional in his work, and we truly appreciate you sharing such lovely feedback. It means so much to us! 😊 -Kashish
Service was amazing and Alex was…
Service was amazing and Alex was extremely helpful
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Gravesend
Thank you for taking the time to share your feedback, Gary! We’re delighted to hear that Alex provided such helpful service and that your experience was amazing. Wishing you a wonderful day ahead! -Ayesha
Reply from Three UK - 3Store Gravesend
Hey Madinah. We're glad to hear you were well attended to by Sherry. Thanks for your 5 ⭐ review! -Suhaas
best prices
i visit Three today got broadband and a sim with a very good prices hosted by (sherry) really kind and helpfull person she is, Thankyou will recommend others
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for the 5 ⭐ review, Muzzammil! We’re delighted you got a great deal on your broadband and sim, and it’s fantastic to hear Sherry took such good care of you. -Kishan
Shelley was very helpful and got the…
Shelley was very helpful and got the best deal for my use of the phone
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hi Rajinder, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Sherry was very helpful
Sherry was very helpful, explained everything very clearly so I could understand, very patient and saved me money with Black Friday deals. Face to face is brilliant please help to keep these shops open the service you get is outstanding 5******
November 23, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for your feedback, Jason, and it's lovely to hear that you enjoyed great customer service from Sherry during your store visit. We appreciate you taking the time to share this with us. -Michael
Ajay helped massively with 2 upgrades…
Ajay helped massively with 2 upgrades in store for me. Great service
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for this amazing 5⭐ review, Samantha. We really do love to hear this! Great work Ajay 🎉 -Jade
Very good service by Ajay he was really…
Very good service by Ajay he was really helpful.
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Happy with the service.
Happy with the service.
Came in to enquirer about a possible contract and I was happy with the interaction I had with the team. They wrote everything down for me as well. I think the person name was Alex.
November 18, 2025
Reply from Three UK - 3Store Gravesend
Thanks for this amazing 5⭐ review, Camelia. We really do love to hear this! Great work Alex 🎉 -Jade
Amazing experience
Perfect customer service and are always attentive. They was very helpful and friendly. I always end up coming back.
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for the 5* review! We appreciate your feedback -Maxine
Great customer service from Ajay
Great customer service from Ajay, very helpful and proactive
Would continually use this service
Thanks
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
That's super, we're pleased Ajay gave you a great experience :) -Scott
Thanks to sherry for explaining me the…
Thanks to sherry for explaining me the things in a good way.. very helpful staff.. thanks again
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for your feedback, Ankit, and it's lovely to hear that you enjoyed great customer service from Sherry. We appreciate you taking the time to share this with us. -Michael
Great ,helpful staff
Great ,helpful staff and very happy with three network .
Very very thankx of sheery.
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for this fantastic 5⭐ review, Maneesha. We appreciate you taking the time to send this over! Well done Sheery 🎉 -Jade
Thank u to such a friendly staff…
Thank u to such a friendly staff members in the store. Sherry helped me to resolve my issue which was very helpful..
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for this amazing 5⭐ review, Roman. We really do appreciate you taking the time to send this over! Well done Sherry 🎉 -Jade
The customer respondent Sherry was…
The customer respondent Sherry was really nice and efficient.
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for your feedback, Emeka, and it's lovely to hear that you enjoyed great customer service from Sherry. We appreciate you taking the time to share this with us. -Michael
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