I went into 3 shop in gravesend to ask about using a Huawii app, when I explained my problem to Alex he asked me if I had my connecting device with me, he done everything for me while asking questions... See more
Company replied
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Rasheed was expectionally experienced! He saved my family and I for paying a lot from other network provider. Great customer service I’ve have ever received so far! It’s a 10 for me! ~Victor Adeoye, S... See more
Company replied
Been to the storee today to get iphone on my contract, I was served by Harman and explained well about the contract and the price that increases every year.
Company replied
I met with rasheed he provide me excellent service very experie and staff thank u so much
Company replied
Company details
About Three UK - 3Store Gravesend
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
82 New Road, DA11 0AF, Gravesend, South, United Kingdom
- 01474355463
4.9
Excellent
85 reviews
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Alex
Came in at around 11:00 looking to finally renew my contract... I was skeptical of the prices since the deal i had already was good, but Alex was able to actually make me a better offer. Took it with a smile. He was also very good with explaining the features of the phone I was looking for, provided me with a demo of the device as well! Definitely would recommend!
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for this fantastic 5⭐ review, Nicoleta. We really do appreciate you taking the time to send this over! Great work Alex 🎉 -Jade
Nice and friendly nature and great…
Nice and friendly nature and great service from alex
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Reply from Three UK - 3Store Gravesend
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Amazing service
I was recomanded by a fanily friend to come to Alex if i ever need anything since he was always helpful. They were not wrong! Thank you Alex
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
We were served by a very helpful young…
We were served by a very helpful young man called Harman - he was very knowledgeable about the different packages available to us and directing us to options. It made the process of moving on to a different package so much easier for me. Options available from 3 were very attractive compared to others we had looked into.
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Harman is a legend
Harman was a legend and so helpful!!! So happy with my new phone thankyou so much.
October 31, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Harman truly is a legend, you've got that right, Dizzy. Best of luck with the new phone :) -Scott
Alex was amazing thank you for helping…
Alex was amazing thank you for helping me switch to three. Good deal. I’m happy
October 26, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Thanks to Ajay with helping me to get a…
Thanks to Ajay with helping me to get a new device and the best plan. Very professional customer service, friendly.
October 25, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Ajay was very helpful
Ajay was very helpful, he answered my questions and set up a new contract for me.
October 22, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for the amazing 5⭐ review, Mrs Gravesend. We really do love to hear this! Well done Ajay 🎉 -Jade
Came in to enquire about the new…
Came in to enquire about the new iPhone. I was greeted promptly and friendly by Alex and Harman, who were spot on to answer all my questions and ofer my a deal I was happy with. Thanks guys!
October 19, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
good service by alex and team
October 19, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Thanks
Alex , Cătălina and Harman helped me renew my contract today. No issues, and fast service. Thank you
October 19, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Sherry is very supportive and friendly.
October 18, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Gravesend
Great stuff, Harpal -Maxine
No complaints
Happy with the service. The advisor was promt and knowledgeable. Got what i wanted!
Thank you Alex!
October 14, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
That's great to hear! -Maxine
Sim card
Came in today to move from EE to three. I have used three in the past and because i was dissapointed with the service from ee i came back. I was greeted by Alex who was able to give me a much better deal than the one i had. He helped me with all the questions i had and i felt a good energy coming from him. Thank you
October 14, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hey Andrei, we’re so happy to hear this is the experience you’ve had, this is the type of experience we aim to provide all our customers, we’ll certainly your feedback on! -John
Amazing deal by Alex
Thank you Alex for helping renewing my contract! I choose a roaming option which was just a little bit more than what I was paying. Plus, I have received paramount plus included, which will be perfect for our daughter to use!
October 14, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
That's amazing to hear, Diana -Maxine
Well done coustmer services
Well done coustmer services, helpful service, I love to come back. I was served by Nav, Harman and Alex and they helped me a lot
October 12, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for your feedback, Kusum, and it's lovely to hear that you enjoyed great customer service from Nav, Harman, and Alex. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Gravesend
Thanks for your feedback, Mohammad, and it's lovely to hear that you enjoyed great service. We appreciate you taking the time to share this with us. -Michael
Thank you alex
Alex was very helpful and highly professional! Thank you for helping us with our new phone.
October 7, 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hey Susan, we’re so happy to hear this is the experience you’ve had, this is the type of experience we aim to provide all our customers, we’ll certainly your feedback on! -John
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