Three UK - 3Store Guildford Reviews 

107
TrustScore 5 out of 5

4.9

112-116 High Street, GU1 3HQ Guildford, South, GB


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Rated 5 out of 5 stars

Helpful staff who have a right attitude, personal touch - giving you time to try at aright decision, product variety, ease flow of understandable processes. Impressive step by step informed package... See more

Company replied

Rated 5 out of 5 stars

James the salesperson at 3 was truly excellent. He explained everything very clearly and comprehensively (which is especially useful to an 'old person' like me.) He organised the best deal possible fo... See more

Company replied

Rated 5 out of 5 stars

James and Naz were a dream team. We visited the store at a particularly stressful time and their calmness and helpfulness have been really appreciated. They should both be given a coffee machine.

Company replied

Rated 5 out of 5 stars

Visited three today and spoke to Naz in regards to phone transfer as my previous mobile had hugh issues. He was so very patient and gave really good service. Much appreciated.

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Guildford

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 112-116 High Street, GU1 3HQ, Guildford, South, United Kingdom

  • 01483511719

4.9

Excellent

TrustScore 5 out of 5

107 reviews

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4.9

All reviews

(107)

30,356 reviews in the last 12 months

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Rated 5 out of 5 stars

really great service

really great service

November 1, 2025
Unprompted review
Three UK - 3Store Guildford logo

Reply from Three UK - 3Store Guildford

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Rated 5 out of 5 stars

Finlay’s been very helpful

Finlay’s been very helpful, he explained all the features and costs involved very clearly. He was very pleasant and efficient. Happy customer!

November 1, 2025
Unprompted review
Three UK - 3Store Guildford logo

Reply from Three UK - 3Store Guildford

Hello there.

That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete

Rated 5 out of 5 stars

Fantastic service

Fantastic service, thank you Finlay, so helpful

November 1, 2025
Unprompted review
Three UK - 3Store Guildford logo

Reply from Three UK - 3Store Guildford

Hello there.

That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete

Rated 5 out of 5 stars

Called in today to get a home broadband…

Called in today to get a home broadband box, after my existing system at home failed, excellent service, can’t fault, would recommend!

October 24, 2025
Unprompted review
Three UK - 3Store Guildford logo

Reply from Three UK - 3Store Guildford

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Rated 5 out of 5 stars

Absolutely brilliant service and very…

Absolutely brilliant service and very helpful from Naz

October 24, 2025
Unprompted review
Three UK - 3Store Guildford logo

Reply from Three UK - 3Store Guildford

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

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