We went into store today trying to cancel a contract and within our cooling period as at another store we were put into a contract for a really high price for what we were receiving. Called numer... See more
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My previous contract had expired and so I shopped around for the best new deal. Visited the 3 Store in the Woolshops, Halifax and spoke to Shah. After comparing the offer from 3 with others, I returne... See more
Company replied
I am 72 year old male & got broadband device on 30day approval, the saleman a young looking afro lad assisted and said any issues dial 333 from your phone I did & was told you cannot have this s... See more
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Went into three shop in Halifax today as had some issues with my contract and was able to get this sorted with the help of Adil he was speedy with this and very helpful.
Company replied
Company details
About Three UK - 3Store Halifax
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Woolshops, HX1 1RU, Halifax, Midlands, United Kingdom
- 01422320912
4.9
Excellent
182 reviews
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Great friendly customer service.
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Amanda! Really pleased our team looked after you and gave you the support you needed. -Kishan
Castumer handler
The way he is traten you AND proffetionalism in highest standerd
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Thank you, Wendwesen, for sharing your feedback. We’re so pleased to hear you felt well cared for and experienced such a high standard of service. Your kind words mean a lot to us. ☺️ -Prabhjeet
Made my experience very welcoming
Made my experience very welcoming, had an amazing experience in the shop with shah helped me with my tablet and sim, he also explained the deals very carefully too and went step by step did not rush me at all made sure I understood everything before I left the shop
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Thanks a lot for this, Derek! Shah always brings his best, and it’s wonderful to hear he made your visit smooth, friendly, and stress‑free. So glad he could help with your tablet and SIM! We can’t wait to welcome you back again 🤗😄 -Ayesha
Very helpful explained my deal in store…
Very helpful explained my deal in store very happy with the service would recommend shah for amazing deals in store
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Thanks for this fantastic review, Somwang! We’re thrilled to hear that Shah provided excellent support and guided you to the best deal. -Neha
Mobin was such great assistance
Mobin was such great assistance, he really has great customer care. Had a smooth experience buying my broadband and tablet. Thanx team Halifax.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Really appreciate this, Willie. Mobin will be thrilled to hear he made your visit a good one. We’re happy you’re pleased with our service. Wishing you a great start with your new broadband and tablet! 😀 -Ayesha
Fantastic customer service
Fantastic customer service, would definitely recommend
Served by Aaminah
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Huge thanks for sharing this, Shelley 🌟. We’re so pleased Aaminah could provide the great support you experienced. -Shivam
Lied to me and didn’t fix a problem they caused
EDIT: They replied to this review with a link to get me in touch with the business care team (who also did absolutely nothing) they lied about the roaming on my contract which I had in front of my very own eyes in my hands, they are also not helping with this situation at all so I’m changing my review to 1 star until someone actually sorts this out.
One of the most laughably incompetent and dishonest experiences I’ve ever had with a company, it’s almost beyond belief. I switched a family member over to a Three business plan for his number that was already on a consumer plan after being promised by the in-store employee (after he put some effort in to convince me) to switch the number over, telling me that the roaming on the plan would continue, and in his own words that “he would make sure it’s all sorted” and that it would be the exact same plan but cheaper. Lo and behold the roaming did not continue. I contacted Three online immediately and was repeatedly told to go in-store, then I went into the store and got told to go online, so basically I was sent on an goose chase, and then when I tried online again they said they can’t do anything and was told to go in store AGAIN which is ridiculous. So still no resolution. I later returned to store again a week or two ago and they started saying I should pay if I want roaming, and refused to take responsibility and said there was nothing they could do, even though they blatantly lied and I received next to no help. After a good twenty minutes of trying to get them to understand the concept of lying to customers being bad, they agreed to give me a “solution” - a 1 month SIM card topped up with 12gb of roaming data, which is the only reason it’s not 1 star. This solution is only good for one holiday though, and also means I need to swap sims and hand out the new number which is a huge pain. Not to mention 12gb is on the lower side for what I would use abroad. Before we left the guy said he will have a word with the liar that promised the roaming. Never heard a word since! Considering I’ve been a loyal customer for the best part of 20 years (probably even more than that but I don’t keep count anymore) and have multiple numbers that I pay for with them, this is an absolutely crude and ridiculous way to treat a customer, I’m still quite shocked at how bad they handled this, even with companies like Amazon who have equally shady practices I’ve always gotten a solution to my problem eventually. Please stay away from this company, as when something goes wrong you probably aren’t going to get any help.
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hello Blake, we understand how frustrating this has been and we never want our customers to go through such experiences. We appreciate your loyalty over the years and would like to get the chance to learn more about what went wrong and work towards putting it right. Please reach out to our Business Care team here: https://bit.ly/3RkG1h0 so we can review the details with you. Our team is available Monday to Friday from 8am to 8pm and Saturdays & bank holidays from 9am to 5pm, closed Sundays. -Suhaas
Great service by Adil he was a very…
Great service by Adil he was a very polite young ma will be coming back in to see him for future
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Creating smiles and delight is what we’re proud to bring to our customers every day, Les. Adil made it happen beautifully. We can’t wait to welcome you back again 🤗 -Ashifa
Nice service by adil
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Sarabjeet! It’s brilliant to hear that Adil looked after you. We’re glad they made such a positive impression during your interaction with us. -Kishan
Ability explained everything for me to…
Ability explained everything for me to help me understand. Really thorough service and it's very much appreciated
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Jim, we really appreciate your feedback 🙌 It’s great to know the service helped you feel confident and well‑informed. -Shivam
Adil was so helpful
Adil was so helpful, very professional Three is great!
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Bravo! 🎊 We're happy to hear that Adil made the experience fantastic for you. Thanks for the awesome 5 ⭐ review! -Afaq
Very happy with Adil and shahiduls…
Very happy with Adil and shahiduls service. They are both very helpful and really sorted my phone out when it had a few viruses.
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Oh, this is just wow, Patricia! It’s wonderful to hear that Adil and Shahidul made everything perfect for you. We truly appreciate you sharing this! ☺️ -Kashish
Great friendly service
Great friendly service. First class service from Adil. Will definitely be a return customer to the Halifax store and would recommend to friends and family
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Nicola, it is brilliant to hear about your visit to the Halifax branch. We’re glad Adil provided the support you needed and appreciate you telling your loved ones about us. It is good to know you'll be coming back to see us again. -Kishan
On point
Explained my issue and got straight to point in resolving it...
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Thanks for your 5 ⭐ review, Shareen, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us 🎊. -Michael
Explained everything very clearly and…
Explained everything very clearly and was very helpful
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Wow, Gillian! 🎉 We’re so pleased the support you received was clear, and made the whole process simple. Thanks for sharing such a sweet experience! ☺️ -Prabhjeet
Swift service by Mobin
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Thank you for sharing your feedback, Brian. It's a pleasure to receive such kind comments about Mobin. -Suhaas
Great help and reduced price
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Adil has been fantastic helping me with…
Adil has been fantastic helping me with my upgrade and has been great helping me as a customer and got a good deal. He
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hey there! Happy to know that Adil made your upgrade smooth and rewarding. Thanks so much for the 5⭐ review! -Ayesha
Reply from Three UK - 3Store Halifax
Hey Munyaradzi, that’s superb! We’re glad everything was sorted out smoothly for you. Thank you for sharing this wonderful 5⭐ review! -Veronica
Aaminah was excellent
Aaminah was excellent, very patient and helpful with a difficult situation
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Ruairidh, we’re buzzing from your feedback! 🚀 Aaminah’s knowledge and strength made all the difference. Thank you so much for the 5 ⭐ review! -Ayesha
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