I came in store with an issue on my device and saw Dan who fixed it for me in no time at all and showed me what had happened and explained how to fix it if it happened again.
Company replied
Location
Switch locationUnit 129 The Potteries Shopping Centre, Market Square, ST1 1PS Stoke-On-Trent, Midlands, GB
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See what reviewers are saying
These lads are fantastic we bought a new Internet and couldn't connect our tablets to it so we phoned the store and Dan told us to bring everything in and he'd teach us how to connect them and make su... See more
Company replied
I was having such a great deal of technical issues, but Dan from this branch was amazing. He was very helpful and supportive, and he did everything in his power to resolve my issue with consistent kin... See more
Company replied
There needs be more people like John out there to help us elderly with this technology, I was in such a mess with my phone and he sat me down, calmed me down and clearly explained how to resolve it, h... See more
Company replied
Company details
About Three UK - 3Store Hanley Potteries
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 129 The Potteries Shopping Centre, Market Square, ST1 1PS, Stoke-On-Trent, Midlands, United Kingdom
- 01782219361
4.9
Excellent
183 reviews
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John was such a great help
John was such a great help, so.pleasent amd friendly
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey Patrick, that’s brilliant! 🎉 We’re so glad John made everything go smoothly for you. 😊 -Maryalex
Great guys.
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Amazing, Gbenga! We're so happy to know that you had a great experience with us. Thanks for this amazing 5 ⭐ review. -Prabhjeet
There needs be more people like John…
There needs be more people like John out there to help us elderly with this technology, I was in such a mess with my phone and he sat me down, calmed me down and clearly explained how to resolve it, he helped that much that it made me realise that some people are there to help us elderly,thankyou so much john
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thank you for taking the time to share your experience, Rosalyn! We're delighted to hear that John made everything straightforward and supported you so well. Have an amazing day ahead! -Afaq
Excellent service from john
Excellent service from john. So pleasent and polite
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey Jane! It’s wonderful to hear that John was so helpful and made sure everything was perfect for you. Thank you for sharing this! ☺️ -Neha
John was unbelievable
May 13, 2026
Unprompted review
Jon and paul were absolutely brilliant
Jon and paul were absolutely brilliant, helped me with a very difficult switch and set up. They were both super friendly and clear with letting me know all the information I needed.
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Luna, thank you for your feedback! Great to hear Jon and Paul made the switch and setup smooth while keeping everything easy to understand. -Suhaas
Dan and Munyaradzi were extremely…
Dan and Munyaradzi were extremely helpful today helping us with contract issues, their expertise was unbelievable and again I sorted another contract, I'm a long serving customer and I know the reason why 3 are brilliant, well done guys
May 10, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Karen, thanks for your fantastic feedback! We're pleased Dan and Munyaradzi were able to support you and get everything sorted. Great to have you with us for so long. -Suhaas
Came in with a problem with my phone…
Came in with a problem with my phone and saw Dan who was a massive help. We had a great friendly conversation and he fixed my problem and even found me a better deal. Thanks Dan!
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thank you, Marie! We’re thrilled that Dan was able to turn your phone troubles around and even land you a better deal in the process. 🥰 -Prabhjeet
Unbelievable service from john
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Delia, thank you for your 5 ⭐ review! It's fantastic to hear that you received excellent support from John. -Afaq
John was fantastic do helpful and…
John was fantastic do helpful and friendly
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Louise, it’s brilliant to hear that John made such a positive impression. We’re glad he could provide the friendly support you needed to get things sorted. -Kishan
I came in store with an issue on my…
I came in store with an issue on my device and saw Dan who fixed it for me in no time at all and showed me what had happened and explained how to fix it if it happened again.
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Jill, thanks for the great review! It’s awesome to hear that Dan was able to get your device back on track so quickly. 😇 -Prabhjeet
Great service
Great service, both my wife and I renewed our mobile sim only contacts.
Sales staff were very knowledgeable and friendly. Thanks so much
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thank you, Garry! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Great Service and provide all…
Great Service and provide all information for the customer
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Nothing delights us more than knowing you're happy, Zuzanna! Thank you for celebrating our team's efficiency. May your day be as amazing as you are! -Ashifa
Paul did so much
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Terence, thanks for sharing this with us.
We’re glad to hear Paul went above and beyond and made a real difference during your visit. -Shivam
Good man good explaining everything…
Good man good explaining everything he’s great guy
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey Kenny, we’re delighted you had such a positive interaction with our colleague. Thanks for taking the time to leave a wonderful 5⭐ rating. -Maryalex
Wonderful service 😃😃😃
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey Val! Thank you for the 5 ⭐ review. We're glad our team delivered the support you needed. Have a wonderful day 🙂 -Ayesha
I cane in because ny mobile broadband…
I cane in because ny mobile broadband had stopped working and I couldn't get it to work no matter what I did. Dan helped me out in store and made everything look so simple but he explained it and made me feel at ease.
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thank you, John. We’re really glad Dan could get your mobile broadband working again and make everything feel simple. Great to hear you felt at ease. 😇 -Ayesha
Amenah was great and lovely
Amenah was great and lovely! Wonderful service
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey Kameelah, we’re thrilled to hear Amenah provided excellent support. Thank you for taking the time to share your experience with us 😊 -Maryalex
Amenah was very helpful and supported me
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Edward 🎉 We’re thrilled that Amenah gave you such clear, confident support and made the process feel effortless. Sending warm wishes your way ❤️ -Arvind
Thought I’m dealing with an impossible…
Thought I’m dealing with an impossible mission but Munya got it done. In only a few minutes I was walking out with my problem sorted. Cannot praise enough.
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Quick fixes and caring service, we’re grateful Munya was able to sort things out so efficiently. It’s a joy to support you, George. -Ashifa
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