I came in store with an issue on my device and saw Dan who fixed it for me in no time at all and showed me what had happened and explained how to fix it if it happened again.
Company replied
Location
Switch locationUnit 129 The Potteries Shopping Centre, Market Square, ST1 1PS Stoke-On-Trent, Midlands, GB
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See what reviewers are saying
These lads are fantastic we bought a new Internet and couldn't connect our tablets to it so we phoned the store and Dan told us to bring everything in and he'd teach us how to connect them and make su... See more
Company replied
I was having such a great deal of technical issues, but Dan from this branch was amazing. He was very helpful and supportive, and he did everything in his power to resolve my issue with consistent kin... See more
Company replied
There needs be more people like John out there to help us elderly with this technology, I was in such a mess with my phone and he sat me down, calmed me down and clearly explained how to resolve it, h... See more
Company replied
Company details
About Three UK - 3Store Hanley Potteries
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 129 The Potteries Shopping Centre, Market Square, ST1 1PS, Stoke-On-Trent, Midlands, United Kingdom
- 01782219361
4.9
Excellent
183 reviews
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John was fantastic
John was fantastic, he was so helpful, I was having an absolute nightmare with my phone and John sorted it within 10 minutes, he is a credit to your company , I hope he gets the credit he deserves, technology is advancing very quickly and us older generation can't keep up
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for your wonderful feedback, Chris! 🌟 We’re so pleased John could fix the issue so quickly. He’s a real asset to our team. We know tech can move fast, so we’re glad he was there to help you. 😊 -Veronica
Went in today with an issue and Dan got…
Went in today with an issue and Dan got me sorted in no time with no fuss. Very happy.
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
It’s wonderful to know Dan made your visit smooth, Ian. Thank you for your kind review and for taking the time to share your experience with us. -Suhaas
Hanley store are always so helpful and…
Hanley store are always so helpful and friendly especially john and dan, they go above and beyond
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Really appreciate this, Dave! The Hanley store will be buzzing with this feedback. John and Dan will be proud to know their hard work made your experience exceptional. -Manavata
Dan in store was brilliant
Dan in store was brilliant, sorted out all our problems & a good upgrade, well done 10 out of 10 😊😊
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Jill, we’re absolutely thrilled to hear how exceptional your visit was. It’s fantastic to know that Dan delivered such dedicated support and guided you through everything with confidence and ease. Feedback like yours brings a real lift to our team. -Manavata
John was so helpful
John was so helpful, thoughtful and understandable of my situation, he made me feal comfortable and at ease I can't thank him enough
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey there! Thank you for the great shout‑out! John's dedication truly made a difference, and it’s wonderful to know everything was handled smoothly. Notes like yours always make us smile! -Ashifa
Dan helped me out with a problem on my…
Dan helped me out with a problem on my phone and talked to me about the broadband and fully demoed the whole thing and how to install and set it up. I would never go to another network because the in store service is so good.
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
I was having an issue with getting in…
I was having an issue with getting in the app, and the guy in store was so helpful and he went through tech support with me and made sure everything was working. Would suggest!
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Emily, we really appreciate you taking the time to share this. It’s wonderful to hear that our in‑store staff was patient, supportive, and made sure everything was fixed before you left. Thank you for the recommendation. 😊 -Ayesha
I had a real problem and John was so…
I had a real problem and John was so helpful and friendly can't thank him enough
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
John was fantastic
John was fantastic, I'm only visiting from China and John could not of made the experience any more simple and friendly true credit to your company
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Qiuhong, we’re glad John made your visit feel easy and welcoming while you’re here from China, and we appreciate your kind words for him. -Kishan
Very very helpful sorting out my dads…
Very very helpful sorting out my dads phone and internet. Made an arduous task really easy!!
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hello, Kerrie! We’re so pleased to hear our team made the process smooth and stress free for your dad’s phone and internet setup. Your kind words mean a lot. ☺️ -Prabhjeet
John was so helpful and friendly
John was so helpful and friendly , he didn't pressure me with my issue and was more than happy to help thank you john
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Mick, thank you for taking the time to leave such a wonderful ⭐ review! We’re so glad John could make your experience smooth and enjoyable. -Neha
Came in having some trouble with my new…
Came in having some trouble with my new phone but dan and mo were both very helpful and got me sorted. Very good service.
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Bridget, we’re delighted to hear this! 🌟 Dan and Mo’s expertise and kindness truly shone through, and we’re thrilled they could get everything sorted so smoothly for you. -Neha
John was such a help
John was such a help, he made a difficult situation on my phone seem so simple
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Catherine, we’re happy John turned a challenging situation into a smooth experience. We're always happy to help 😊 -Suhaas
Hanley staff where amazing
Hanley staff where amazing, John did everything in his power to help me can't thank him enough
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey Sheila, that’s incredible! 🎉 We’re thrilled John and our team made your experience go so seamlessly at our Hanley branch. 😊 -Veronica
Great help i had a problem solved in a…
Great help i had a problem solved in a few short minutes. Very happy.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Lovely, Remya! We absolutely love hearing this. We’re so glad you received the best support from us, and we can’t wait to welcome you back soon! 😉 -Kashish
Bari was very helpful and got me some…
Bari was very helpful and got me some good deals.
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Great service and big savings, now that’s what we call a perfect combo! We’re so glad Bari could make a difference for you, Getrude. Thank you for letting us be part of your experience. -Ashifa
Great customer service!
We came in today to get some deals for a new phone. Munya gave us great deals and fab customer service. Thank you so much!
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Amazing, Hayley! It’s wonderful to hear Munya helped you find the right phone deals and made the whole experience so positive :) -Ayesha
Its great to see someone like John help…
Its great to see someone like John help the older generation with technology advancing so quickly and leaving us behind, he was a true delight and was so pleasant in the way he helped
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Feyza, it is wonderful to hear that John’s patient guidance and kind approach made navigating modern tech such a positive experience for you. -Kishan
John was more than happy to help
John was more than happy to help, I was having great difficulty with adverts and he was happy to show me how to get them removed
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
John was so helpful and friendly
John was so helpful and friendly, he was more than happy to help even though it was the simplest of things to sort out
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thank you, Roy, for sharing such wonderful feedback. We’re delighted to hear that John made your experience smooth and enjoyable. Providing genuine support and care is at the heart of what we do, and it’s great to know this left a positive impression. ☺️ -Prabhjeet
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