I came in store with an issue on my device and saw Dan who fixed it for me in no time at all and showed me what had happened and explained how to fix it if it happened again.
Company replied
Location
Switch locationUnit 129 The Potteries Shopping Centre, Market Square, ST1 1PS Stoke-On-Trent, Midlands, GB
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See what reviewers are saying
These lads are fantastic we bought a new Internet and couldn't connect our tablets to it so we phoned the store and Dan told us to bring everything in and he'd teach us how to connect them and make su... See more
Company replied
I was having such a great deal of technical issues, but Dan from this branch was amazing. He was very helpful and supportive, and he did everything in his power to resolve my issue with consistent kin... See more
Company replied
There needs be more people like John out there to help us elderly with this technology, I was in such a mess with my phone and he sat me down, calmed me down and clearly explained how to resolve it, h... See more
Company replied
Company details
About Three UK - 3Store Hanley Potteries
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 129 The Potteries Shopping Centre, Market Square, ST1 1PS, Stoke-On-Trent, Midlands, United Kingdom
- 01782219361
4.9
Excellent
183 reviews
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Came in with an issue and was sewn…
Came in with an issue and was sewn quickly and had issue resolved by dan. Extremely helpful and great service.
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey, Andy! We’re so pleased that Dan was able to assist you promptly and ensure everything was sorted with care. 🥰 -Prabhjeet
Fantastic service from john
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey Rehmat, that’s brilliant! John really made your day, and we couldn’t be happier. Thank you for this amazing 5⭐ review! -Ayesha
Dan gave the mist fantastic help and…
Dan gave the mist fantastic help and his a credit to your company.couldnt of been more helpful.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
John, it’s great to hear how well you were supported. Dan’s effort, attitude, and willingness to go the extra mile clearly made your visit outstanding. Wonderful to know his service left such a strong impression. -Manavata
Fantastic service from John again…
Fantastic service from John again always met with A great attitude
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thank you, Tugba, for your kind words. We’re delighted John’s consistent positivity and attentive support continue to make your experiences with us feel welcoming and smooth. -Suhaas
Bari was friendly and very supportive
Bari was friendly and very supportive, and got me and my partner some really good deals.
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi there, it is brilliant that Bari provided such a warm and dedicated approach while securing those superb deals for you and your partner 🌟 -Arvind
John was such a help
John was such a help, I had an issue with ID mobile and he was more than happy to help me, he resolved my issue and because of his service I switched to three, what an amazing member of staff
April 20, 2026
Unprompted review
Bari was excellent and very helpful.
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for sharing your experience, Angela. Great to know John consistently offered the help you needed and made your visit feel easy. -Manavata
Very efficient service
Very efficient service, friendly way of dealing with customers. Totally satisfied.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Arthur, it’s great to know the team made everything straightforward and created such a positive experience for you. Really pleased to hear you left feeling fully satisfied. -Kishan
John was a true gem with all his help
John was a true gem with all his help, i cannot thank him enough
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Mike, we truly appreciate your kind words about John. Thanks for taking the time to leave this review. -Neha
John was fantastic so helpful and…
John was fantastic so helpful and friendly, he's a credit to your store
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Ray, we’re delighted John made such a strong impression with his support and approach. It’s wonderful to know his efforts stood out to you. -Shivam
Dan and Bari were so helpful with my…
Dan and Bari were so helpful with my nan as she experienced some difficulties and they were really kind and supportive
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Anya, it’s lovely to hear Dan and Bari offered such caring support to your nan when she needed a bit of extra help. We really appreciate you sharing this. -Kishan
I always enjoy the service i recieve…
I always enjoy the service i recieve from munya. Best advisor in hanley store.
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Superb, Siyakurima! It’s fantastic to hear Munya makes every visit to our Hanley store such a positive experience. 😇 -Prabhjeet
Bari was very polite and really knew…
Bari was very polite and really knew his stuff, he was very knowledgeable about all aspects very pleasant person
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Michael, we’re pleased Bari’s polite and informed support stood out to you. Your kind words mean a lot. -Kishan
Reply from Three UK - 3Store Hanley Potteries
That’s what great service looks like! Huge shout‑out to Bari for making your visit special, and even happier to know it meant so much to you. -Ashifa
Jon at three was brilliant very polite…
Jon at three was brilliant very polite friendly and professional.he sorted my partner matt out with the latest phone .transfered everything from his old phone and i came in today and he did the same for me thankyou jon and thankyou three
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thank you for sharing your experience Linda! We’re delighted to hear that Jon took such great care of you and made both visits smooth and stress free. Hope to see you again soon! -Afaq
John goes above and beyond to…
John goes above and beyond to help,having massive issues with phone and he did everything to help can't thank him enough
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Absolutely fabulous, David! We’re glad John was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Fantastic service from john
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Summer, it’s brilliant to see you had such a positive experience with John and we really appreciate you sharing this feedback. -Kishan -Kishan
JOhn was so helpful and friendly
JOhn was so helpful and friendly, he went above and beyond to help me
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Keith, we’re thrilled John delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Wonderful service from munya
Wonderful service from munya. He even set my new phone up for me.
March 27, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thank you for sharing this, Mr Boult. It’s amazing to hear how effortlessly everything came together with Munya’s support. His attention, care, and willingness to get every detail perfectly arranged truly shine. -Manavata
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