I came in store with an issue on my device and saw Dan who fixed it for me in no time at all and showed me what had happened and explained how to fix it if it happened again.
Company replied
Location
Switch locationUnit 129 The Potteries Shopping Centre, Market Square, ST1 1PS Stoke-On-Trent, Midlands, GB
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See what reviewers are saying
These lads are fantastic we bought a new Internet and couldn't connect our tablets to it so we phoned the store and Dan told us to bring everything in and he'd teach us how to connect them and make su... See more
Company replied
I was having such a great deal of technical issues, but Dan from this branch was amazing. He was very helpful and supportive, and he did everything in his power to resolve my issue with consistent kin... See more
Company replied
There needs be more people like John out there to help us elderly with this technology, I was in such a mess with my phone and he sat me down, calmed me down and clearly explained how to resolve it, h... See more
Company replied
Company details
About Three UK - 3Store Hanley Potteries
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 129 The Potteries Shopping Centre, Market Square, ST1 1PS, Stoke-On-Trent, Midlands, United Kingdom
- 01782219361
4.9
Excellent
183 reviews
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Amaizing Manager, Dan!
Dan did an amaizing job! Super friendly and helpful. Dealt with our queries promptly and thoroughly.
Thank you soo much!!
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thank you for sharing your experience, Lexi! 😊 Dan went above and beyond to make your visit clear and effortless. ✨ -Veronica
Amazing service
Amazing service! Went in with an issue and got it all solved within minutes! Thank you so much!
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
We’re thrilled to hear this! 🌼 Our team will be delighted to know they made your experience shine. Thanks for letting us know, it truly means a lot to us, Sharaniah! 🥰 -Kashish
Jon and Dan found me an incredible…
Jon and Dan found me an incredible deal. They knew absolutely everything about every device and talked to me about the different specs and features of each device to make sure I had one that met my needs. They also took their time to help me with a transfer and show me some new things on my new device. Nothing was too much trouble. I am really happy.
February 27, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Eden! This absolutely made our day. Jon and Dan had a great time helping you compare devices and getting everything transferred over smoothly. Nothing makes us happier than knowing you walked away smiling. Enjoy your new device! 😊 -Ayesha
3 store in The Potteries Hanley.
We went into the 3 store in The Potteries Hanley.
Such helpful staff. Jon and Dan helped us to find the right phone and tarrif for me. They answered all my questions in a way I could understand. Highly recommend a visit to the store.
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
From browsing to brilliant. We’re thrilled Jon and Dan at our Hanley Potteries helped you discover the perfect phone with options that truly fit. Thanks for letting us be part of your journey. Your willingness to recommend us, Kathryn, is the highest compliment ❤️ -Ashifa
I had a problem with my phone with…
I had a problem with my phone with videos keep coming on and I couldn't use it. Dan helped me understand why it happened and showed me how to fix and helped me with three device security for £1. Very Happy with the service I received
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
What began as frustration with unstoppable videos ended in confidence and relief, Carol. Dan guided you through the fix, safeguarded your devices, and left you smiling. That joy is the best feedback we could ever receive. -Ashifa
Dan was very helpful
Dan was very helpful and very good took his time to help with an issue so I decided to stay with three
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Jan, thanks for the review. It’s great to hear Dan took the time to help resolve your issue and that you’ve decided to stay with us. We really appreciate the feedback and are glad we could help. -Kishan
Really helpful
Great team in store, really helpful and knowledgeable. Solving my issue there and then
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hello Liam, we love hearing how smoothly things were handled for you in store. It’s great to know the team’s expertise made the difference right when you needed it. ☺️ -Prabhjeet
Great service for john
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks so much, Colin. We’re delighted to hear everything went smoothly and that you’re happy with the support received. -Shivam
Bari was really helpful and took his…
Bari was really helpful and took his time to answer all questions we had. He also set up the device for us and directed us to the right place for our other query.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Gizzelle, what an incredible shout‑out! Bari’s commitment to ensuring everything was set up perfectly shows the true meaning of outstanding service. -Manavata
Bari was fantastic
Bari was fantastic, got me a great deal and was very helpful.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thank you, Concilia! We’re thrilled to hear that Bari was able to get you a great deal and provide such helpful support. Feedback like this really makes our day. ☺️ -Prabhjeet
John was so helpful and friendly
John was so helpful and friendly, made a difficult situation very simple i can't thank him enough
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thank you, Aileen, for sharing such kind words. We’re thrilled to hear that John’s support turned a challenging moment into a smooth experience for you. ☺️ -Prabhjeet
John made everything so simple and…
John made everything so simple and understandable, he was a great help
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Carol! It’s great to hear that John looked after you so well. 🌟 Having things explained clearly makes life much easier, and we're glad he could get everything sorted for you. Thanks for sharing your experience. -Kishan
John was unbelievable,so patient and…
John was unbelievable,so patient and friendly,great to see someone help the older generations with this new technology
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Fantastic stuff, Elozabeth! We’re glad John gave you such great support. He made new tools feel like simple tricks, and we can’t wait to see you again soon! 😉 -Kashish
John was so helpful and friendly can't…
John was so helpful and friendly can't thank him enough
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thank you so much, Deborah! John will be over the moon to hear this. He loved helping you and we’re thrilled he made your day a little brighter 😊 -Ayesha
John couldn't do enough for me
John couldn't do enough for me. He was so helpful and understoodwhat I needed help with
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Peter, this made us smile. John listened, understood, and helped you exactly where you needed it. Sending you warm wishes for a lovely day! 😊 -Ayesha
John was do helpful and friendly
John was do helpful and friendly, helped me make sure my phone was upto date
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Your kind words mean a lot, Kachi! 🌟 We’re so pleased John gave you the support you needed and made the process simple. -Shivam
I have a good deal for my broadband…
I have a good deal for my broadband today. Thank you Bari! You made my day!
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Elena, thank you for sharing this. It’s brilliant to hear Bari made everything clear and helped you secure a deal that met your expectations. -Neha
Excellent very informative and friendly…
Excellent very informative and friendly staff, would highly recommend
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi there, thank you for taking the time to leave such a wonderful review! We’re so glad our team could make your experience smooth and enjoyable. -Neha
Barry was great
Barry was great, explain everything very well and also got me a great deal.
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey Emmanuel, we’re glad to hear that Barry supported you well and helped you secure an amazing deal. Wishing you a wonderful day! -Neha
Excellent service and great customer…
Excellent service and great customer care.
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey Juliet, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
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