I came in store with an issue on my device and saw Dan who fixed it for me in no time at all and showed me what had happened and explained how to fix it if it happened again.
Company replied
Location
Switch locationUnit 129 The Potteries Shopping Centre, Market Square, ST1 1PS Stoke-On-Trent, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
These lads are fantastic we bought a new Internet and couldn't connect our tablets to it so we phoned the store and Dan told us to bring everything in and he'd teach us how to connect them and make su... See more
Company replied
I was having such a great deal of technical issues, but Dan from this branch was amazing. He was very helpful and supportive, and he did everything in his power to resolve my issue with consistent kin... See more
Company replied
There needs be more people like John out there to help us elderly with this technology, I was in such a mess with my phone and he sat me down, calmed me down and clearly explained how to resolve it, h... See more
Company replied
Company details
About Three UK - 3Store Hanley Potteries
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 129 The Potteries Shopping Centre, Market Square, ST1 1PS, Stoke-On-Trent, Midlands, United Kingdom
- 01782219361
4.9
Excellent
183 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Hanley Potteries
Woohoo 🎉 Thrilled to hear John made your experience amazing 🚀 Thanks for the glowing 5 ⭐ review, Acer. -Arvind
Excellent service
Excellent service
Really helpful
Dan... Assistant Manager explained everything fully
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
John made it so simple and…
John made it so simple and understandable regarding an issue I had, he's so patient great support
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey Ron, that’s marvelous! A big shoutout to John for providing such amazing support. Thank you for taking the time to leave us a review! -Neha
Dan was very helpful
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Paul, we really appreciate your feedback 🌟. It’s wonderful to know Dan made your experience a positive one. -Shivam
Excellent service Quick and simple and…
Excellent service Quick and simple and very helpfully
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hello there! That’s wonderful to hear. We’re delighted that our team delivered a great experience. Thank you for taking the time to share this with us 😊 -Arvind
Reply from Three UK - 3Store Hanley Potteries
Sheeba, your review truly brightened our day. We’re delighted to know you had such a positive experience with us. -Shivam
Munya was fantastic with his support.
Munya was fantastic with his support.
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Great to hear, Philip! 🎊 We’re thrilled that Munya provided such an exceptional experience. Wishing you a wonderful day ahead. -Manavata
Dan was fantastic
Dan was fantastic, super informative very friendly and super helpful. Came in with an issue and he managed to fix it and also checked over my account and found me a better deal than I was on. The staff in Hanley are always brilliant. Very happy long time customer.
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Aw, enjoy your new deal, Alexis! 🎉 Shout out to Dan for doing such a great job, and we’re so glad the Hanley store worked out so well for you. Your loyalty means a lot, and we can’t wait to welcome you back soon! ☺️ -Kashish
I can't thank John enough
I can't thank John enough, he was so polite and friendly, he's a credit to your company
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
HI there, we’re overjoyed John delivered an exceptional experience ✨ Your amazing 5 ⭐ review made our day. -Suhaas
Great service from the customer…
Great service from the customer assistant. Great product, really pleased.
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey Garry, truly outstanding! 💫 Thank you for the 5 ⭐ love. Your words shine, and they remind us why we aim for brilliant choices and joyful moments. -Ashifa
Went through everything very carefully…
Went through everything very carefully and came up with a good joint contract
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
That’s wonderful, Hilary. We’re happy to know the team assisted you clearly and helped you pick the best option. Thank you for sharing your experience 💛 -Arvind
I can't thank Dan and Jon enough today…
I can't thank Dan and Jon enough today they are absolutely FANTASTIC !!!!,super super helpful and set all my phone up for me they are AMAZING THANK YOU so much
Claire Miller 💝💝💝
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Claire, thank you for sharing this lovely feedback 💝 We’re so pleased to hear that Dan and Jon gave you such great support during your visit. We’ll make sure they see your message. 💛 -Shivam
John and Dan where great they made the…
John and Dan where great they made the process so simple and understandable can't thank them enough
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Staff are very helpful and friendly and…
Staff are very helpful and friendly and sort the problems out very quickly.
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Saw munya received good service highly…
Saw munya received good service highly recommend.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hello Leon! That’s awesome! A big shout out to Munya for making your visit special. Thank you so much for the 5 ⭐ review. Wishing you a wonderful day! ☺️ -Kashish
Munya was very good
Munya was very good, i had excellent service i would honestly recommend him to any coming to the three store in hanley.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Thank you for taking the time to share your experience, David! Munya gave you great service, and we’re so happy you’d recommend him. ✨ -Veronica
I had a real issue with my sim and John…
I had a real issue with my sim and John was fantastic can’t thank him enough
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hey Nazia, that’s phenomenal! 🎉 We’re happy to hear your experience with John was smooth and joyful. Thank you so much for your glowing 5 ⭐ review. -Afaq
John and Dan where such a great help
John and Dan where such a great help, phone was so stuck that i couldn't figure out what to do but them 2 where great, credit to your company
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Phil, we’re so happy to see this has been your experience with John and Dan, we’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Hanley Potteries
Thanks a ton for the review, Mathew! We absolutely love hearing this. Hope you have a wonderful day 😊 -Kashish
Brill service very helpful staff 👍
Brill service very helpful staff 👍
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Hanley Potteries
Hi Delia, your review made our day! We’re so happy you felt well taken care of by our team. ☺️ Wishing you a wonderful day ahead! -Ayesha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.