Ray was very helpful, he explained everything to me from the beginning to the end of the process and after 30 min I had my broadband all set up. Thank you so much for his kindness and his professional... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another great shopping experience thanks to Jeanne! Her customer service skills are worth admiration and need to be spread in the company! Thank you so much. I will be back in the future!
Company replied
The staff in this store are just incredible. Came with a huge issue with Tesco Mobile and Ray somehow manage to resolve my issue with Tesco and move me over to Three with a great package and deal tha... See more
Company replied
I met Tahmid few months ago and he was great at providing me with all the info needed, was very patience and informative. I came back today and he provided me with the same high quality service as the... See more
Company replied
Company details
About Three UK - 3Store Holborn
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
315 High Holborn, WC1V 7LZ, High Holborn, London, United Kingdom
- 02072428541
4.8
Excellent
95 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tahmid was excellent
Tahmid was excellent - really helpful and solutions focused
October 8, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hi there 💫 Tahmid's spot‑on expertise and dedication clearly earned this fantastic recognition 🌟
- Three Social Media Team
Reply from Three UK - 3Store Holborn
Hey Farrukh! Thank you so much for ⭐⭐⭐⭐⭐ review about Tahmid! Hope you have a wonderful day 🙂 — Three Social Media Team
Ray was very helpful
Ray was very helpful, he explained everything to me from the beginning to the end of the process and after 30 min I had my broadband all set up. Thank you so much for his kindness and his professionalism!
October 2, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Thank you for taking the time to share this with us, Mathilde. We’re delighted to hear that Ray created such a remarkable experience for you and made your visit truly fabulous. 😇 -Three Social Media Team
Reply from Three UK - 3Store Holborn
That's impressive, Sofia 🎯 Tahmid's support clearly set the tone for a standout experience 🌟
- Three Social Media Team
Tahmid was excellent in service and…
Tahmid was excellent in service and privided what we needed
October 1, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hi Marian, reviews like this are always wonderful to receive. It's great to see Tahmid recognised for delivering the support that mattered most to you. — Three Social Media Team
Reply from Three UK - 3Store Holborn
Thanks for the wonderful feedback, Luciano! It's brilliant to hear that Azaan provided such an excellent experience. – Three Social Media Team
Incredibly helpful
Incredibly helpful, Jeanne was very quick to help amd make my life very easy
September 23, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Sam, thank you for sharing this! We’re so glad Jeanne gave you such a great experience. Your feedback really made our day! 😊- Three Social Media Team
Another great shopping experience…
Another great shopping experience thanks to Jeanne! Her customer service skills are worth admiration and need to be spread in the company! Thank you so much. I will be back in the future!
September 22, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hello Oleg, we're pleased Jeanne could make your experience enjoyable. Thank you for your kind words. - Three Social Media Team
Jeanne was brilliant
Jeanne was brilliant. She upgraded my phone and process was easy and smooth
September 22, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Fantastic 🥳 We love that Jeanne ensured your phone upgrade was exceptionally clear and straightforward. Thanks for your stellar review, Reuben! — Three Social Media Team
Ray was great
Ray was great. Super helpful setting up my broadband!
September 22, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hey Nora, we're glad to hear Ray was able to help get your broadband set up and running smoothly. It's great to know the support you received left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media Team.
Ray was amazing and helped me get a…
Ray was amazing and helped me get a great deal. Jeanne also helped me set up the phone. Great team!
September 3, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hey Rohan! New phone day = the best day 💻✨ Enjoy your fresh tech, and big shoutout to Ray for making it an awesome experience! — Three Social Media Team
Tahmid was very helpful and got me the…
Tahmid was very helpful and got me the most useful and cost effective plans. Great customer service!
September 1, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hi Kike, thanks for the fantastic feedback. We are delighted to hear that Tahmid was very helpful and assisted you in finding the most useful and cost-effective plan. It's wonderful to know that you received great customer service. - Three Social Media Team
The staff in this store are just…
The staff in this store are just incredible.
Came with a huge issue with Tesco Mobile and Ray somehow manage to resolve my issue with Tesco and move me over to Three with a great package and deal that left me with feeling relieved. Ray and the rest of the staff and High Holborn Three store incredible.
September 1, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hey Zakaria, we’re pleased to know that Ray and the High Holborn team could sort everything out and find a package that worked for you. We appreciate your kind feedback. - Three Social Media Team
Reply from Three UK - 3Store Holborn
Love hearing this, Abdi 💫 We're pleased to know Tahmid's customer care skills shone through so brilliantly 🌟
- Three Social Media Team
Reply from Three UK - 3Store Holborn
That’s brilliant, Svetlana 🌟 It’s amazing to know the team delivered such a standout experience 💙
- Three Social Media Team
Jeanne was incredibly helpful
Jeanne was incredibly helpful. I have had issues with setting up direct debit online, and she helped me solve the issue when I went in the Holborn branch.
August 20, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hi Ioana, thank you for sharing your lovely feedback. We’re delighted to hear that Jeanne at our Holborn branch provided outstanding support and helped resolve your direct debit issue without any hassle.
— Three Social Media Team
Amazing
Amazing! I had a great experience with Chancery Lane Customer Service Team!
Very helpful and knowledgeable. Fantastic. Jeanne and Syed are excellent. Thank you so much. I am really happy and loved my experience here.
August 7, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hello Diogo, we’re glad Jeanne, Syed and the team made your visit smooth and enjoyable. Your kind words mean a lot. – Three Social Media Team
Ray was really really helpful
Ray was really really helpful - not had customer experience like that at a telco before. 5 stars
August 12, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Lovely, Jack! We absolutely love hearing this. We’re so glad you received the best support from Ray, and we can’t wait to welcome you back soon! 😉 — Three Social Media Team
Great Customer Service
Ray was an absolute star. Not only explained all the changes clearly but gave me advices I didn't even know I needed. Golden! Thank you 😊
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Thank you for your lovely feedback, Ausra. We’re delighted to hear that Jake made such a positive impact. We truly appreciate you taking the time to share your experience with us 😊
-Three Social Media Team.
Disappointing experience from start to finish
Really disappointing experience with Three. The website is confusing and I accidentally ordered a new phone and contract instead of upgrading my existing one. When I went into the Holborn store to get it sorted, the staff were rude and not interested in helping. I then had to ring the cancellations team, who were just as unhelpful, and the online chat was no better. To make things worse, the trade-in service Three uses halved the value of my iPhone 13 by claiming it had “faulty or missing buttons”, even though every button was working perfectly when I sent it.
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hi, Maddy. We completely understand your frustration, Suzanna, and we genuinely appreciate you bringing these matters to our attention. We’re fully committed to turning this around for you and ensuring your account and trade-in are resolved fairly. To ensure we provide the best possible resolution, we'd like the opportunity to help you. Please connect with us here: https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8am to 10pm, and on weekends, from 9am to 8pm. - Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.