Went in the Holborn Store and was greeted by Ray who helped me with my billing enquiry by breaking everything down to make it easy for me to understand. He took his time to help with my issue. Would d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I came to change my provider with Three, and Ray the customer advisor helped me to get my broadband plan sorted and offered me deals that I didn't know about student discounts making everything easy... See more
Company replied
Terrific Tahmidul… I came into store a few days ago, I was served by a very knowledgeable, short, handsome man named Tahmid. I came in enquiring about an upgrade of mine. Not only did I get an amazin... See more
Company replied
Tahmid was excellent. The service was impeccable, fast and extremely polite. I came in for a issue with my data and walked out with a new phone very happy. He explained every little detail and recomme... See more
Company replied
Company details
About Three UK - 3Store Holborn
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
315 High Holborn, WC1V 7LZ, High Holborn, London, United Kingdom
- 02072428541
4.7
Excellent
65 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Holborn
Amazing, Bunduc! We're glad to hear that Ray provided a positive experience and was able to assist you. Your feedback means a lot to us. -Neha
Went in the Holborn Store and was…
Went in the Holborn Store and was greeted by Ray who helped me with my billing enquiry by breaking everything down to make it easy for me to understand. He took his time to help with my issue. Would definitely recommend this store
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hi Alioune, great to hear about your visit to the Holborn Store — it’s brilliant that Ray took the time to explain everything clearly and support you with your query. Really pleased it left such a positive impression. -Shivam
Good service
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
You've made us smile Greha! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Wonderful Jeanne
Jeanne helped me choose the right phone, she was very patient and helpful. She was extremely knowledgable. I cannot speak highly enough of her.
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hi Busola, great to know Jeanne took the time to guide you towards a choice that felt right and brought such reassurance throughout. It’s clear the support you received made a lasting impression. -Kishan
Reply from Three UK - 3Store Holborn
Hi Mark, we’re delighted Tamid delivered such excellent service. Thank you for this amazing 5⭐ review! 🌟 -Samad
Tahmid was excellent
Tahmid was excellent! Efficient and clear service and was able to save me loads compared to what I was offered elsewhere. 100% reccomend seeing him!
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Thank you for the glowing review, Farouk! 🌟 We’re delighted Tahmid delivered attentive support and helped you find real value. -Maryalex
Very good experience MR Ray is giving…
Very good experience MR Ray is giving a good costumer service thankyou
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hi Salman, thanks for the feedback! It’s great to hear you had such a positive experience. We're really happy to know Ray provided top-tier support and looked after you so well. -Shivam
Thank you for great service
Thank you for great service! Especially to Jeanne and Violeta! Thank you for taking care of your regular customers!
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hey Alina, your shout-out for Jeanne and Violeta is WOW ✨ We're thrilled they provided such stellar care and looked after you so well. Your loyalty is our greatest reward 💖 -Arvind
Ray was great.
Ray was great.
Helped with my billing issue and a New SIMO for my niece
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Thank you for sharing this, Ladan. It’s great to hear that Ray supported you so well and helped sort everything out for both you and your niece. -Afaq
Jeanne and tahmid were super patient…
Jeanne and tahmid were super patient and amazing
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Wow, we absolutely love hearing this! Kudos to Jeanne and Tahmid for going the extra mile and making your experience truly remarkable. Wishing you a day as wonderful as you are! -Ashifa
Go to a store if you want something resolved
Quick, efficient and exceptional experience with Tahmid at the Holborn store. Had a very challenging experience via phone when purchasing a 5G hub order, awful experience with DPD trying to get my item and after numerous attempts to resolve ended up going into a store and Tahmid resolved it for me in 15 minutes and I walked away with the box rather than attempting more deliveries that were proving impossible. If you need a Three store.. Tahmids ya man
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Superb, Stefan! We’re so pleased to hear Tahmid at our Holborn store was able to quickly resolve the issue and get you set up without further hassle. Thank you for taking the time to leave such an incredible 5 ⭐ review! -Prabhjeet
Tahmid was great!
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
This is the kind of feedback that makes us smile, Kobi! 😊 We are thrilled to know Tahmid made such a strong impression. 🌟 -Veronica
Tahmid was absolutely great
Tahmid was absolutely great . He was so kind and patient in answering my questions and giving me the clarity I needed.
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
This is wonderful to hear, Vee 💫 We’re so pleased that Tahmid provided such attentive support and helped keep everything simple and reassuring. Here’s to many great moments ahead ❤️ -Arvind
Best team ever
Best team ever, on my 14 years I have been with you, most prepare team, kind and ready to help.
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Rebeca, you’re amazing! Knowing you’ve been with us for 14 years and still calling us the best team ever truly makes our day. 🥰 -Ayesha
Violetta and Tahmid were great!!
Violetta and Tahmid were great!!! Super helpful
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hi Mallorca, thank you for sharing this! We’re so glad Violetta and Tahmid could guide you through everything with patience and care. Hope you have an amazing day 😊 -Ayesha
Tahmid and the whole team were super…
Tahmid and the whole team were super helpful
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hi there! It's fantastic to hear that Tahmid made your renewal such a smooth and pleasant experience. Thank you for choosing to stay with us, it’s always a pleasure having you in! 🥰 -Kashish
Great experience
Tahmid was really supportive and I really appreciated his kindness and willingness to help me finding the best solution for my situation!
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hey Antonio, it’s fantastic to hear that Tahmid made your visit so seamless. Your feedback means a lot to us, and we’re thrilled he left such a positive impression. 🥰 -Kashish
Jeanne & Ray both were great
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Amazing! We’re thrilled Jeanne & Ray made your experience excellent. 🎊 Thank you for sharing such an outstanding 5 ⭐ review. -Suhaas
The guys in the store were super proactive
The guys in the store were super helpful and really tried to resolve my issue. Great store to go
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Holborn
Hi Dante, it’s great to hear the team in-store took such good care of you and went the extra mile to get everything sorted. Thanks for the recommendation! -Kishan
Reply from Three UK - 3Store Holborn
Thanks a ton, Efte! 🎉 We’re so glad everything went perfectly, and we can’t wait to welcome you back again! 🥰 -Kashish
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.