Three UK - 3Store Holborn Reviews 

76
TrustScore 4.5 out of 5

4.7

315 High Holborn, WC1V 7LZ High Holborn, London, GB


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Rated 5 out of 5 stars

I met Tahmid few months ago and he was great at providing me with all the info needed, was very patience and informative. I came back today and he provided me with the same high quality service as the... See more

Company replied

Rated 5 out of 5 stars

Jeanne and Rayy - saints!! Best service I’ve had in a while. Kind, helpful, informative, quick!! No complaints, I wish every telecomms service provision was this stellar. Definitely will be return... See more

Company replied

Rated 5 out of 5 stars

Terrific Tahmidul… I came into store a few days ago, I was served by a very knowledgeable, short, handsome man named Tahmid. I came in enquiring about an upgrade of mine. Not only did I get an amazin... See more

Company replied

Rated 5 out of 5 stars

I came to change my provider with Three, and Ray the customer advisor helped me to get my broadband plan sorted and offered me deals that I didn't know about student discounts making everything easy... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Holborn

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 315 High Holborn, WC1V 7LZ, High Holborn, London, United Kingdom

  • 02072428541

4.7

Excellent

TrustScore 4.5 out of 5

76 reviews

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4.7

All reviews

(76)

30,356 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional services from Ray!

Professional services from Ray!

February 11, 2026
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Hey Tim, thank you for sharing this amazing 5⭐ review! 🌟 We’re thrilled that Ray gave you such a fantastic experience. 😊 -Veronica

Rated 5 out of 5 stars

Ray was extremely helpful

Ray was extremely helpful
Got me everything I needed and explained it in a way that was very easy to understand

February 9, 2026
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Hi Nabz, thank you for your wonderful feedback. We’re so pleased Ray was able to guide you clearly and ensure you had everything you needed. -Suhaas

Rated 5 out of 5 stars

Ray was absolutely helpful

Ray was absolutely helpful!

Thank you so much !

February 4, 2026
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Jurgen, every cherished memory is shaped by people like Ray, whose dedication truly stands out. It was a joy to support you! 💫 -Ashifa

Rated 5 out of 5 stars

Extremely helpful, went above and beyond

All three people at the store were extremely helpful setting up our SIM cards. Even though it was tricky with us being new to the city, they were patient and made sure everything was sorted properly. Really went out of their way to help. Cheers!

February 3, 2026
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Lucas, really appreciate this! The team will be glad to hear they helped you settle in and made sure your SIMs were set up without any hassle. Wishing you all the best moving forward 🌻 -Ayesha

Rated 5 out of 5 stars

Very well explained

Very well explained, a very good attention and were very well trained to do everything very fast.

January 23, 2026
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Hi Sabul. It's wonderful to know our team was attentive, and making sure you had all the support you needed. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet

Rated 5 out of 5 stars

Ray was very very helpful and…

Ray was very very helpful and straightforward. No issues and was very clear with explaining things!

January 22, 2026
Unprompted review
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Reply from Three UK - 3Store Holborn

Boom 💥 Yvanah, this is the energy we always want our customers to feel! Ray has been exceptional in his work, and we thank you for sharing your thoughts. 🌸 -Kashish

Rated 5 out of 5 stars

Jeanne was really helpful

Jeanne was really helpful, fast process

January 21, 2026
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Hi Freddy, it’s brilliant to see your top rating. We’re delighted that Jeanne provided such a supportive and streamlined experience for you. We know Jeanne will be very happy to read your kind recognition. -Kishan

Rated 5 out of 5 stars

The greatest advisor

Tahmid was excellent. The service was impeccable, fast and extremely polite. I came in for a issue with my data and walked out with a new phone very happy. He explained every little detail and recommended me a like for like phone but more modern as I was using Samsung galaxy s20 fe. Couldn't have had a better experience.

January 2, 2026
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Hey Aiah, this is what we love to hear! We’re so happy this is the service you received, we’ll certainly be passing your feedback on. -John

Rated 5 out of 5 stars

Tahmid and Ray were very helpful

Tahmid and Ray were very helpful. Thank you.

December 29, 2025
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Thanks for your 5 ⭐ review, and it's lovely to hear that you enjoyed great customer service from Tahmid and Ray. We appreciate you taking the time to share this with us 🎊 -Michael

Rated 5 out of 5 stars

Tahmid and Ray were excellent

Tahmid and Ray were excellent! Amazing service and strong technical knowledge.

December 29, 2025
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

That’s wonderful, Camden! We’re delighted that Tahmid and Ray were able to provide the assistance you needed. Thank you so much for the 5⭐ review! -Neha

Rated 5 out of 5 stars

Tahmid and Ray are great

Tahmid and Ray are great! They had great customer service and were able to deal with my annoying mom

December 29, 2025
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Hey Danny, thank you for sharing this amazing 5⭐ review! We’re thrilled Tahmid and Ray gave you such a fantastic experience. -Veronica

Rated 5 out of 5 stars

Holborn Team are great and very helpful

Holborn Team are great and very helpful

December 29, 2025
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Bola, thank you for such a radiant review. The Holborn team’s dedication truly made an impact, and your 5 ⭐ feedback inspires us to keep delivering moments of excellence 🎉 -Ashifa

Rated 5 out of 5 stars

Terrific Tahmidul…

Terrific Tahmidul…
I came into store a few days ago, I was served by a very knowledgeable, short, handsome man named Tahmid. I came in enquiring about an upgrade of mine. Not only did I get an amazing price for my upgrade… he gave me a fantastic deal for home broadband and a sim bundle for my daughter. I was having issues with my previous provider for WiFi, and Tahmid made this process smooth and easy. We need more advisors like Tahmid!! Very intelligent man, the whole interaction made me feel warm inside ❤️ what an incredible gentleman. I’ll definitely recommend him and three to my family and friends!!!

December 3, 2025
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

That’s awesome, Rahim 🎉! We’re so glad you received such caring and helpful support. Tahmidul went above and beyond to make everything effortless, and we truly appreciate you sharing your wonderful experience. Your recommendation and trust mean the world to us ❤️. Wishing you a fantastic day ahead. -Manavata

Rated 5 out of 5 stars

Excellent service from a little chap…

Excellent service from a little chap called Tahmidul. Exactly the sort of plan i needed i had found thanks to him. Highly recommend asking him for assistance.

December 29, 2025
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

Rated 5 out of 5 stars

Ray and team where great

December 24, 2025
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Thank you for your 5 ⭐ review, Jason! We’re delighted Ray and his colleagues provided such excellent assistance. -Shivam

Rated 5 out of 5 stars

Tahmid is THE MAN

Tahmid is THE MAN! Excellent speedy service!

December 19, 2025
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Hi there.

That's great. We're glad to hear that. Thank you for the 5 stars. -Pete

Rated 5 out of 5 stars

Great

Great, chill and quick service and explained everything easily

December 18, 2025
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Thanks so much for the 5 ⭐ review, Alan! We’re delighted you had a smooth and easy experience with us. -Shivam

Rated 5 out of 5 stars

Rayy was really great

Rayy was really great
Simplified everything so it was easy to understand helped with the transfer of my phone and number
Three High Holborn staff are all extremely friendly and helpful
Definitely recommend

December 11, 2025
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Woohoo! 🎉 Amazing, Sijan! Great to know that Ray was super helpful to you, thank you so much for trusting and choosing us. We're always happy to help 😊 -Kashish

Rated 5 out of 5 stars

I was highly impressed

I was highly impressed by the service I received by the team in this 3 store, the most loveliest staff who were so helpful and attentive.

December 4, 2025
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Thanks for your feedback, Sally, and it's lovely to hear that you enjoyed great customer service during your store visit. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Great Service and great help

Great Service and great help

December 4, 2025
Unprompted review
Three UK - 3Store Holborn logo

Reply from Three UK - 3Store Holborn

Thanks for this fantastic 5⭐ review, Harvey. We really do love to hear this! Hope you have a great day 😊 -Jade

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