Roy was very helpful and very polite and nice, explained me everything, did the replacement and also offer so many things among which Broadband caught my eyes, And I got it. Was a fantastic service.
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See what reviewers are saying
The agent (Jo) knows her stuff and be rest assured if she's behind the desk she will go above and beyond to make sure you get the best service. Super friendly and extremely helpful. Highly recommend o... See more
Company replied
Great customer Care and friendly. Roy was very knowledgeable and gave me different options that covered both my business, family and safety on the internet for the kids. Highly recommended. We need mo... See more
Company replied
Priya and royal were pleasant and assisted me to chose right options on my business account numbers.they able to meet my needs and god bless priya to have meaningful career at 3
Company replied
Company details
About Three UK - 3Store Hounslow
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
227 High Street, TW3 1DH, Hounslow, London, United Kingdom
- 02088141672
4.9
Excellent
77 reviews
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Roy was very helpful and very polite…
Roy was very helpful and very polite and nice, explained me everything, did the replacement and also offer so many things among which Broadband caught my eyes, And I got it. Was a fantastic service.
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi Otmane. It is brilliant that Roy was so kind and helpful while sorting your replacement. We are glad our broadband caught your eye and that you had such a positive experience. -Kishan
Great customer service from azim today…
Great customer service from azim today was eas,y quick and very helpful.
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
That’s brilliant, Niney! We’re really happy to hear that Azim gave you all the support you needed. We truly appreciate your feedback 😊 -Neha
Reply from Three UK - 3Store Hounslow
Jaspreet! We're grateful our team made your experience exceptional. Thank you for your continued trust in our network. 😊 -Ayesha
Roy was excellent we are a long time…
Roy was excellent we are a long time customer with three and he didn’t disappoint with the service.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi there 🎯 your kind words and 5 ⭐ mean a lot to us, and it’s great to hear Roy delivered stellar service while upholding the trust built over time with spot on expertise 😊 -Arvind
Jo was wonderful and very helpful.
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hey Monica 🌟 It’s stellar that Jo was so attentive and provided such a brilliant experience 🚀 -Arvind
jo is brilliant taken time to help me…
jo is brilliant taken time to help me stay connected on my tablet
she is very patient and made sure I was happy also made me laugh
😀
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Basili, it’s lovely to hear how well you were supported during your visit. Jo’s patience and the care she showed while helping you stay connected on your tablet clearly made the experience enjoyable especially with the laughter she brought along the way. Thank you for sharing your feedback. -Manavata
I went to Hounslow store today to get a…
I went to Hounslow store today to get a replacement SIM because I lost my phone. Nazim helped me with SIM replacement and new phone. I am very happy with the service. All staff members are very friendly and helpful
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Thank you for sharing your experience, Cosmin. We’re delighted to hear that Nazim assisted you with your SIM and helped you get set up with a phone, and that the whole team made you feel supported. -Afaq
Jo at three Hounslow helps us a lot
Jo at three Hounslow helps us a lot, she was very clear and good at suggesting options to us she even helped us with our lost phone. Thank you Jo
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Sharman, thank you for sharing this! We’re thrilled to hear how wonderfully Jo supported you during your visit. Her clear guidance, patience, and commitment to assisting you, even with the lost phone, truly reflects the level of care we aim to provide. -Manavata
A worthwhile visit. The staff member I met made my visit…
The staff member I met made my visit very worthwhile. Victoria had all my questions answered and I am leaving the shop a very happy man.
And my Auntie was happy with her help too....and that's a high bar to reach! 😊
Hope to see you all again, soon
March 29, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Spreading joy and happiness every day is what we love, Daniel. Hearing that Victoria made both your visit and your aunt’s experience special fills us with pride. Thank you for choosing us. We look forward to creating many more wonderful moments together! -Ashifa
Jo is a very hard and great worker
Jo is a very hard and great worker. Kind and beautiful.
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Juan, thank you for your glowing 5 ⭐ feedback! We’re delighted Jo made your experience special. We hope you have a fantastic day! 😊 -Suhaas
Reply from Three UK - 3Store Hounslow
We’re thrilled to hear this, Lidia! 🌼 Victoria will be delighted to know she made your experience shine. Thank you for sharing, your feedback truly means a lot to us. 🥰 -Kashish
Shes very good and polite i loved…
Shes very good and polite i loved overall experience.
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
We love hearing this, Shabnam. Delivering brilliant service and joyful moments is what drives us every day, and we’re glad our team brought it to life so beautifully. Thank you for sharing your experience! -Ashifa
Great Service.
Great Service.
Victoria went out of her way to help me set up a new phone. I am very grateful
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Cedric, we’re delighted to hear this! 🌟 Victoria’s expertise and kindness truly shone through, and we’re thrilled she was able to get everything sorted so smoothly for you. -Neha
Nazim was very helpful and made sure to help
Nazim was very helpful and made sure to give good advice defiently very helpful HUS customer service was great
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi Annabella, we're pleased Nazim was able to offer the clear guidance you were looking for and ensured you had a positive experience. -Kishan
Reply from Three UK - 3Store Hounslow
Fantastic, Avinash! We’re thrilled to hear that. Thank you for taking the time to leave us a review! -Neha
Nazim made my upgrade process a lot…
Nazim made my upgrade process a lot easier than I found on the phone. He's very knowledgeable, friendly and professional. Thank you for excellent service!
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi Nikhil, Nazim turned what could have been a complicated upgrade into a smooth, stress‑free experience. His clear expertise and approachable manner made the whole process feel effortless. Truly outstanding support. -Manavata
Very good experience with a good team…
Very good experience with a good team and good help
With Nazim
Very good person and very patient
Really want say thank you for help us
And for all the team
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
That's Impressive, Wael! 🎊 It’s wonderful to know our team made things easier for you and that Nazim’s support stood out. Your feedback motivates us to keep delivering the best service possible. -Prabhjeet
JO The wonder SalesRep
The agent (Jo) knows her stuff and be rest assured if she's behind the desk she will go above and beyond to make sure you get the best service. Super friendly and extremely helpful. Highly recommend only dealing with her.
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Amazing, Kenneth. We’re delighted to hear that Jo provided you with outstanding support and made your experience so positive. Thank you for choosing us and for sharing your feedback. 😊 -Prabhjeet
Shavani is your good staff she…
Shavani is your good staff she coperater with very well.
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Nothing delights us more than knowing you’re happy, Karam! Thank you for celebrating Shavani’s efficiency. May your day be as amazing as you are! -Ashifa
Reply from Three UK - 3Store Hounslow
Glad that Vicky could assist you so effectively and create such an excellent experience 😊 Thanks for taking the time to share this with us, Ion ❤️ -Arvind
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