Roy was very helpful and very polite and nice, explained me everything, did the replacement and also offer so many things among which Broadband caught my eyes, And I got it. Was a fantastic service.
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See what reviewers are saying
The agent (Jo) knows her stuff and be rest assured if she's behind the desk she will go above and beyond to make sure you get the best service. Super friendly and extremely helpful. Highly recommend o... See more
Company replied
Great customer Care and friendly. Roy was very knowledgeable and gave me different options that covered both my business, family and safety on the internet for the kids. Highly recommended. We need mo... See more
Company replied
Priya and royal were pleasant and assisted me to chose right options on my business account numbers.they able to meet my needs and god bless priya to have meaningful career at 3
Company replied
Company details
About Three UK - 3Store Hounslow
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
227 High Street, TW3 1DH, Hounslow, London, United Kingdom
- 02088141672
4.9
Excellent
77 reviews
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Vicky was very helpful solved my…
Victoria was very helpful solved my billing issue
She was excellent
Very gratefull to her
Thanks
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Love hearing this, Tarlochan 💫 We’re delighted that Victoria was able to sort your billing issue and ensure everything was taken care of just the way you needed. Wishing you joy and smiles ahead ❤️ -Arvind
Jo is very friendly and helpful
Jo is very friendly and helpful. Time saver thank you from bottom of my heart. I recommend her 100%
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Marius, thank you for sharing your experience. It’s great to hear that Jo made everything seamless and provided such attentive support. Enjoy the rest of your day! -Afaq
5 stars for consistenncy
5 stars for consistenncy. Jo is incredibly knowledgeable and always goes the extra mile to help me. Truly a seamless experience every time 😊 😊
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Mohammed, what brilliant feedback. Jo’s steady excellence and care really stand out, and it’s amazing to know she delivers at such a high level every time. Another visit wrapped up flawlessly. -Manavata
Super happy with service and care…
Super happy with service and care received by Jo in Hounslow 3
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
That’s fantastic, Wilson! We’re so glad Jo was able to provide the support you needed. Thank you so much for the review! ⭐ -Neha
Excellent service from Nazim
Went to the store in Hounslow, Nazim helped me with my phone upgrade. He explained everything really well and I am quite pleased to have a great experience with him. Thank you!
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Thank you, Abdulhaq, for sharing your experience at our Hounslow store. Nazim’s expertise turned your phone upgrade into a smooth and reassuring process, and we’re delighted to know his support made your visit so enjoyable. -Ashifa
Roy is Great
Wanted to buy a phone, Roy explained us with best deals possible. He went through the journey very smoothly and he is the best.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Rajandeep, it’s inspiring to know Roy made the experience seamless, highlighted the best options, and created a moment of trust and excellence. -Manavata
Service being very good and very…
Service being very good and very helpful, done everything I asked for. Excellent customer service by jo
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi Raminder, We’re delighted to hear that Jo provided such great support and ensured everything was handled just as you needed. Thank you for your kind words! ☺️ -Prabhjeet
Best service ever by Jo
Best service ever by Jo — job completed in just 10–15 minutes. Highly recommended!
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Ravi, that’s magic! We’re delighted Jo was able to resolve things smoothly for you. Wishing you a brilliant day! 😊 -Ashifa
Jo made whole process very easy and…
Jo made whole process very easy and understandable. Cannot thank everyone enough at your store for going extra mile.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi Roy, it’s great that Jo made everything feel clear and simple to follow. We’re pleased the team at our branch went above and beyond to support you, and it’s brilliant to know you had a positive experience. -Kishan
Excellent customer service
Roy was exceptionally helpful and gave me the best offer and am very greatful.
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Thank you for your feedback, Ellis! 🙌 Roy will be very happy to know you felt well supported and received a great deal. ✨ -Veronica
The level of service was one of a kind
The level of service was one of a kind. Jo made us feel like home. Great experience.
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hey Elle, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Customer advisor Nazim was provide…
Customer advisor Nazim was provide great support , and give to best product to my needs.
By the way ambient in store was friendly cozy, I really enjoy my time at three+.
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hey Pedro. We’re delighted to hear how Nazim guided you to the right product and that the welcoming atmosphere in store made your visit so enjoyable. ☺️ -Prabhjeet
Yamini
Yamini, she made the transition so smooth and explained all my plans and bills very well.
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hello there! It’s lovely to hear that Yamini did a great job. Providing the best service is always our priority. 😉 -Kashish
Nazim was extremely helpful
Nazim was extremely helpful. He explained everything well. Really happy with the experience.
January 25, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi Pramjot! We absolutely love hearing this. We’re really glad Nazim has given you such excellent support throughout. Hope you have a wonderful day! 😊 -Neha
Shivani gave us a very good service
Shivani gave us a very good service . The information is very useful
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Jayanth! It’s great to hear that Shivani made everything smooth and informative. Knowing that her support was helpful means a lot. Thank you for taking the time to share your experience. -Afaq
Roy was good
Roy was good. He explained everything, and I ended up saving money every month
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Amazing, Matilda! Thank you for sharing your feedback about Roy. We’re glad to hear he explained everything clearly and helped you find a better option. Wishing you a fantastic day! -Afaq
Today I met Shuwani who truly impressed…
Today I met Shuwani who truly impressed me with their professionalism and kindness. The way they treated me was respectful, polite, and very positive, which made the entire experience pleasant. They listened carefully, handled everything smoothly, and showed great patience and dedication in their work. It is rare to see someone so sincere and helpful, and their attitude reflects a strong sense of responsibility. Such behavior leaves a lasting positive impression and shows how valuable they are to their organization. I truly appreciate the effort, care, and excellent service they provided.
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
That’s brilliant, Mohsin! We’re so happy to know you received the best help from Shuwani 🌟. We’re always excited to support our customers and your valuable feedback means so much to us. -Suhaas
Jo was absolutely fantastic
Jo was absolutely fantastic. Her customer service was the best i have ever recieved. I would highly recommend her to all my friends and family. Three mobile are lucky to have her.
January 18, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Patience and guidance from Nazim and Jo…
Patience and guidance from Nazim and Jo from Hounslow High Street on 10th January 2026
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Jazz was good with service great deal…
Jazz was good with service great deal offered
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Wow, we absolutely love hearing this, Amrit! Thank you for the fantastic 5 ⭐ review. We hope you have a wonderful day! -Afaq
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