Roy was very helpful and very polite and nice, explained me everything, did the replacement and also offer so many things among which Broadband caught my eyes, And I got it. Was a fantastic service.
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See what reviewers are saying
The agent (Jo) knows her stuff and be rest assured if she's behind the desk she will go above and beyond to make sure you get the best service. Super friendly and extremely helpful. Highly recommend o... See more
Company replied
Great customer Care and friendly. Roy was very knowledgeable and gave me different options that covered both my business, family and safety on the internet for the kids. Highly recommended. We need mo... See more
Company replied
Priya and royal were pleasant and assisted me to chose right options on my business account numbers.they able to meet my needs and god bless priya to have meaningful career at 3
Company replied
Company details
About Three UK - 3Store Hounslow
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
227 High Street, TW3 1DH, Hounslow, London, United Kingdom
- 02088141672
4.9
Excellent
77 reviews
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Priya and royal were pleasant and…
Priya and royal were pleasant and assisted me to chose right options on my business account numbers.they able to meet my needs and god bless priya to have meaningful career at 3
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Thanks for your feedback, Ijaz, and it's lovely to hear that you enjoyed great customer service from Priya and Royal with your Business account. We appreciate you taking the time to share this with us. -Michael
Yamini explained the contract in…
Yamini explained the contract in details and provided excellent service.
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Thanks for this amazing 5⭐ review, Lovepreet. We really do appreciate you taking the time to send this over! Great work Yamini 🎉 -Jade
That was a great costumer service by…
That was a great costumer service by Priya and she is very polite the way she was explaining everything
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Amazing service
RG provided amazing service, super friendly and helpful. Answered all our concerns. Really recommended ☺️
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Shivani did a brilliant job
Shivani did a brilliant job, helped me with my issues and actually advised me to get a very good plan specially while travelling a lot . Thanks a lot
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Thanks for this fantastic 5⭐ review, Eugenia. We really do appreciate you taking the time to send this over! Great work Shivani 🎉 -Jade
I am extremely happy about the customer…
I am extremely happy about the customer service provided by jo .She is extremely polite,knowledgeable .Super happy with the service .Thanks jo for helping us to receive the product with in time .you are the best i give ⭐⭐⭐⭐⭐ rating
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Thanks for your feedback, Vamsi, and it's lovely to hear that you enjoyed great customer service from Jo. We appreciate you taking the time to share this with us. -Michael
I became a victim of fraud and I…
I became a victim of fraud and I visited 3 store Hounslow to sort my issue , priya helped me a lot. I am completely satisfied with the great service.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Thanks for this amazing 5⭐ review, Mubarik. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
My experience in Three mobile was…
My experience in Three mobile was amazing. My issues regarding a phone help to me Nazim he is the best in your company.He is sorted out a few time when I have to applying. Also to him help a girl Shivani she is very clever like beginner staff.I wish your a company to be have all staff like Nazim.
Many thanks for help me
Yours sincerely
Rita Budovska
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi Rita, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Yamini was so professional,she helped…
Yamini was so professional,she helped me with my email set up and contact information
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Yamini with your email set up. We appreciate you taking the time to share this with us. -Michael
I very happy to the service
I very happy to the service, Roy is good, rather very good.
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
That's fantastic, Ramune. We're glad Roy could help :) -Scott
Eimaan gave me a great deal
Eimaan gave me a great deal. I came in with what I wanted but she gave me something way better. I wasn't expecting what I got and I'm really happy with the service she gave me she talked me through the billing and the package and prices accurately im really satisfied with my service
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Thanks for this fantastic 5⭐ review, Naveen. We really do appreciate you taking the time to send this over! Great work Eimaan 🎉 -Jade
The customer support was really great
The customer support was really great. RJ was very helpful. He explained everything in detail and delt with our provlems calmly and efficiently.
I travel for 2 hours just to visit this store for all my little or bug thingies. 😃
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Thanks for your feedback, Jagriti, and it's lovely to hear that you enjoyed great customer service from RJ at the store. We appreciate you taking the time to share this with us. -Michael
It’s hard work to trade phone and…
It’s hard work to trade phone and purchase new one, but customer service adviser help me lots, I know it’s was difficult to correct my name and credit score rejected, finally sorry out everything
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Excellent Service from Monmoy at Three!
Excellent Service from Monmoy at Three!
I just wanted to take a moment to recognise Monmoy from the 3 Network team for their outstanding customer service. From the moment our conversation started, Monmoy was polite, professional, and incredibly patient. They listened carefully to my issue, explained everything clearly, and went above and beyond to make sure I got the best outcome.
It’s rare these days to find someone who genuinely cares about helping customers but Monmoy absolutely does. They turned what could have been a stressful situation into a smooth, positive experience.
Thank you, Monmoy, for your help, your kindness, and your professionalism. 3 is lucky to have you on the team!
Highly recommend asking for Monmoy if you ever need assistance you’ll be in great hands.
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hey, Rani.
We're really glad to hear that Monmoy was able to be such a great help to you. We're very grateful that you've taken the time to leave this feedback about your experience. Thanks for the 5 star review. -Pete
Reply from Three UK - 3Store Hounslow
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Very helpful and very informative and…
Very helpful and very informative and gave good advice and discounts
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Great customer Care and friendly Staff
Great customer Care and friendly. Roy was very knowledgeable and gave me different options that covered both my business, family and safety on the internet for the kids. Highly recommended. We need more knowledgeable staff like Roy.
October 31, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
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