Roy was very helpful and very polite and nice, explained me everything, did the replacement and also offer so many things among which Broadband caught my eyes, And I got it. Was a fantastic service.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The agent (Jo) knows her stuff and be rest assured if she's behind the desk she will go above and beyond to make sure you get the best service. Super friendly and extremely helpful. Highly recommend o... See more
Company replied
Great customer Care and friendly. Roy was very knowledgeable and gave me different options that covered both my business, family and safety on the internet for the kids. Highly recommended. We need mo... See more
Company replied
Priya and royal were pleasant and assisted me to chose right options on my business account numbers.they able to meet my needs and god bless priya to have meaningful career at 3
Company replied
Company details
About Three UK - 3Store Hounslow
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
227 High Street, TW3 1DH, Hounslow, London, United Kingdom
- 02088141672
4.9
Excellent
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went to three store Hounslow to get…
Went to three store Hounslow to get broadband. Mr monmoy served me very politely and gave me best deal for that as I am existing customer.
Thank you Mr Monmoy.
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi Mohammad, thank you for the glowing 5 ⭐ review! We’re thrilled to hear that Monmoy at our store provided such welcoming and helpful service. Thank you for choosing us and for sharing your feedback. 😊 -Prabhjeet
Shivani was absolutely amazing and I…
Shivani was absolutely amazing and I had a wonderful service here! Highly recommend!
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Hounslow
Hey.
Thanks! Your review is really appreciated. -Pete
nazim was really gave good service
nazim has really gave good service and advice thank u
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Yamini was very polite and helpful and…
Yamini was very polite and helpful and she explained the things and all the details very properly.
December 24, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
That’s what we love to hear, Sarbjot! 🎉 It is great to know that Yamini provided such brilliant support and made sure everything was clear for you. We really appreciate you sharing this and thank you for the fantastic 5 ⭐ rating! -Kishan
Nazim was super helpful thank you!
Nazim was super helpful thank you!
December 23, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Thank you for this incredible 5 ⭐ review. We absolutely love hearing feedback like this! A huge shoutout to Nazim for being so helpful. We hope you have a wonderful day 😊 -Ashifa
Jo and Ivo were fantastic
Jo and Ivo were fantastic. I came in with a query and also walked out with a much better plan. Thank you for the amazing service!
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Fantastic, Yordanka! This is what we love to hear 🥰 Great work from our Jo and Ivo 🎉 -Jade
Priya are amazing
Priya are amazing, she did her job with a smile on her face :) good customer service. Thanks for her.
Thanks and for Naz
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hello Erika, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Roy is very good customer service thnx…
Roy is very good customer service thnx you Roy
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hey Mohammed, we’re thrilled to hear Roy made such a positive impact on your experience. Thank you for this amazing 5⭐ review! -Veronica
Yamini was helpful and she made the…
Yamini was helpful and she made the journey so smooth for me. We took a new line with three because of her service.
December 4, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
This is what we like to hear, Sunita. Thanks for the 5⭐ review! Great work Yamini🎉 -Jade
Reply from Three UK - 3Store Hounslow
Hey Isma, this is what we love to hear! We’re so happy this is the service you received from Shivani, we’ll certainly be passing your feedback on. -John
ALINA
RJ. Was very helpful this morning, he is very knowledgeable on his job, very committed, and friendly. He knows to value his customers. Many thanks RJ. Keep it up!
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Thanks for this amazing 5⭐ review, Alina. We really appreciate you taking the time to send this over! Great work RJ 🎉 -Jade
Shivani on top
Our advisor Shivani was so sweet and supportive all throughout both mine and my mum’s interaction with her.
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
That's wonderful, we're glad you both had a personable and pleasant experience with Shivani :) Thank you for a great review, Rushaie -Scott
Reply from Three UK - 3Store Hounslow
We appreciate you taking the time to write a fantastic review! Thank you :) -Scott
The customer services staff named…
The customer service staff named Shivani was very helpful in explaining us regarding the packages and got us the best deal
November 23, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
I have big problem with my phone I went…
I have big problem with my phone I went to three store in Hounslow Nazim was there thanks God ..
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Very efficient and excellent service from your staff in the store.
Exelente service
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Jessamine was very helpful and set up…
Jessamine was very helpful and set up my broadband. She is nice girl
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Jessamine serve me very well well I am…
Jessamine serve me very well well I am happy
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Priyanka sorted my phone out with the…
Priyanka sorted my phone out with the trade in very swiftly and provided all relevant information. Great service!
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Great service and very happy with RG…
Great service and very happy with RG for his work in processing our purchase
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Hounslow
That's fantastic, Julien. we're happy to hear you had a smooth time making a purchase :) -Scott
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.