Sam at 3 store Hull, gave me the most helpful customer service I have experienced in ages!! Found me the best deal with no pushy sales, answered all my queries in a helpful polite manner he is a TOTAL... See more
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Location
Switch locationUnit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN Hull, Midlands, GB
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We visited the store today and were served by Jasmine and Mujahid. They were superb, their customer service was second to none and nothing was too much trouble. We are new to the area and Iain ga... See more
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Excellent service thank you! Professional and friendly… and extremely patient with an old technophobe - even set my new phone up for me … nothing was too much I will definitely recommend the store and... See more
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My experience changing over my phone and starting a new plan has been excellent, Mark could not have been any more helpful than he gas been ,excellent serially round ,many thanks m webb
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Company details
About Three UK - 3Store Hull (St Stephens)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN, Hull, Midlands, United Kingdom
- 01482224260
4.9
Excellent
212 reviews
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Excellent communication
Excellent communication. Clearly explained packages and made rhe switch over to three simple and hassle free. Froemdly amd respectful team member.
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey there, thank you for sharing your experience. It's wonderful to hear that our team made everything seamless and provided such attentive support. -Afaq
Best Mobile Phone Customer Service Ever!
I went in to speak to the folk at 3 with quite a substantial issue, that had been ongoing for two weeks. We were greeted by Ebony who immediately put me at ease. She then asked her manager Mark to join us because of the complexity of the issue. Between the two of them, the problem was swiftly resolved and we left extremely happy! I can hand on heart say that this was the best customer service we've ever received in any mobile phone shop. Thank you Ebony and Mark!
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Moira, it’s great to hear Ebony and Mark stepped in and worked together to turn things around for you. Knowing you felt supported and left feeling happy with the outcome is exactly what we aim for when our teams come together like this. Thanks for taking the time to recognise both of them. -Kishan
"Ebony" very helpful
"Ebony" very helpful, done two deals today, no messing, good at what she's does, shop staff also very helpful.
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
That's impressive, Michael. We're glad that Ebony was able to help you get the best deals. Thanks for this amazing 5 ⭐ review. -Prabhjeet
Exemplary and beyond expectations
Efficient, excellent customer service, really listened and understood what I needed with Iain and Clare. Exemplary post purchase transfer with Mujhadid. Well beyond all my expectations since my transfer to Three. 10/10. Faultless.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thanks so much for your wonderful feedback, Ian. It’s fantastic to hear that Iain, Clare, and Mujhadid made everything seamless and that the team went above and beyond for you. We truly appreciate your 10/10 review 🎉. -Neha
Reply from Three UK - 3Store Hull (St Stephens)
Thanks so much, Liam! Hearing that you had a lovely experience means everything to us. -Ayesha
I was dealt with such compassion and…
I was dealt with such compassion and understanding by Mark in the 3 store in St Steve's. This was a very sensitive situation re my late husband and cancellation of his devices. Thank you so much ,Mark.
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Teresa, your message truly touched us Mark will be deeply grateful to know his support brought some comfort during such a delicate moment. Handling something so personal with care is incredibly important, and we’re glad he could make this experience a little easier for you. Thank you for sharing your kind words with us. -Manavata
Staff was great ebony was really…
Staff was great ebony was really helpful full and sold me a great deal was happy all the way she brilliant.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Paul, it’s fantastic to hear how Ebony made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Sabina was amazing can’t thank her…
Sabina was amazing can’t thank her enough she helped me sort my SIM cards out
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Sharlene! We are so grateful for the support provided by Sabina, as she was incredible while guiding you through organizing your network connections. -Kishan
What a lovely lady jasmine.
What a lovely lady jasmine.. she offered a good customer support y’all need to pay her more for that 🥰🤭
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Elizabeth, we're delighted Jasmine provided such great assistance and made your experience positive. Thank you for the 5 ⭐ review. -Maryalex
Jasmine is an absolute Gem
Jasmine is an absolute Gem
Iain too! Very lovely and helpful
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Love hearing this, Chisom 💫 It’s brilliant that Jasmine and Iain were such absolute stars and provided such top-tier support. Have a fantastic day ahead 🌈 -Arvind
Great service had problems with my home…
Great service had problems with my home broadband connection took tin my old one and have replaced it and even lower what I as paying, which is great plus helped with my phone account. I’m very pleased with the results. Guys were so helpful and polite.
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Lisa, it is fantastic that the team resolved your internet issues by providing a fresh hub and reducing your monthly costs, alongside managing your mobile billing. We are so glad our staff remained professional and kind while sorting everything out for you. -Kishan
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for taking the time to share this feedback, Lisa! It’s wonderful to hear that our team was able to support you. 😊 -Veronica
Quick service happy with services.
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Laila, we’re delighted you’re enjoying our efficient support and seamless connectivity. -Kishan
Very good service by natalie
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thanks for sharing this feedback, Dave! Delighted to know you received great service from Natalie. 👍 -Veronica
Reply from Three UK - 3Store Hull (St Stephens)
Joanna, it’s fantastic to hear your experience felt so smooth and enjoyable. Your kind words truly lift the team, and we’re glad the support left such a strong impression. -Manavata
Reply from Three UK - 3Store Hull (St Stephens)
Thanks so much, Edward! We’re glad we could provide the clarity and support you were looking for, and appreciate you sharing your experience. -Suhaas
Great experience
Great experience. Experienced salesman. Genuine positive experience.
Sam in St Stephens
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Robert, we appreciate you sharing this. It’s great to hear Sam provided such knowledgeable and helpful service. 🤗 -Ayesha
Ebony was a pleasure to speak to and…
Ebony was a pleasure to speak to and really helped me with buying my phone 🥰
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Justyna! It’s wonderful that you had such a lovely chat. We're delighted Ebony could support you in choosing your brand-new device ✨ -Kishan
Got my new phone today I love…
Got my new phone today I love it..thankyou clare
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Lucy! New phone day = best day 💻✨ Enjoy your fresh tech, and big shoutout to Clare for making it an awesome experience! -Kashish
Popped into store for assistance today…
Popped into store for assistance today , Sam was very very helpful and very professional. Excellent customer service , a credit to 3 uk store St Stephen’s
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you, Dianne. We’re happy that Sam was very helpful and professional during your visit. We appreciate you taking the time to leave this review. -Ayesha
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