Sam at 3 store Hull, gave me the most helpful customer service I have experienced in ages!! Found me the best deal with no pushy sales, answered all my queries in a helpful polite manner he is a TOTAL... See more
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Location
Switch locationUnit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN Hull, Midlands, GB
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We visited the store today and were served by Jasmine and Mujahid. They were superb, their customer service was second to none and nothing was too much trouble. We are new to the area and Iain ga... See more
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Excellent service thank you! Professional and friendly… and extremely patient with an old technophobe - even set my new phone up for me … nothing was too much I will definitely recommend the store and... See more
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My experience changing over my phone and starting a new plan has been excellent, Mark could not have been any more helpful than he gas been ,excellent serially round ,many thanks m webb
Company replied
Company details
About Three UK - 3Store Hull (St Stephens)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN, Hull, Midlands, United Kingdom
- 01482224260
4.9
Excellent
215 reviews
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Great costumer care
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Asante, thank you for the 5⭐ review. Great to hear our team gave you such supportive care. -Kishan
Amazing Marc and Mark hellloed me with…
Amazing Marc and Mark hellloed me with everything
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Love hearing this, Shirley 💫 We’re delighted that Marc and Mark provided great support and got everything sorted just the way you needed. Here’s to great things ahead 💙 -Arvind
It was easy and convenient to get my…
It was easy and convenient to get my phone upgraded
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Sam, thank you so much for sharing this. We're thrilled to hear that you had such a smooth upgrade experience with our team. -Afaq
Ebony was very helpful today very…
Ebony was very helpful today very professional talked me through everything and give me choice for SIM only and family members would highly recommended ebony to anyone
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for sharing this wonderful feedback, Jayne! We’re delighted to hear that Ebony was able to get everything sorted for you. Wishing you a lovely and joyful day! -Afaq
Had an issue with an old phone
Had an issue with an old phone
No problem at all fixed due to the amazing service I bought new phone anyway
Highly recommend this place
Far better service than I have ever had from EE
5stars
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thanks for sharing this, Pete. We’re glad our team could sort out your old phone and that you chose a new one with us. Your recommendation means a lot. -Shivam
Your employe behaviour is very rude i…
Your employe behaviour is very rude i am very disappointed they said to me that i am fraud they use abuse language
March 27, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
We truly regret that your experience wasn’t what it should have been, Jony. Every customer deserves to feel valued, and your feedback helps us understand where we need to improve. Please know that we’re committed to ensuring our team provides the supportive and respectful service you expect. -Manavata
Iain was great and very helpful.
March 27, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Saw jasmine for a new phone excellent…
Saw jasmine for a new phone excellent and friendly service will definitely recommend
March 27, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Charlotte, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Jasmine in the st Stephen’s hull store…
Jasmine in the st Stephen’s hull store was the most kind and caring person she was so helpful.We cannot thank her enough for everything she has done for us in sorting out my daughters phone. A really lovely helpful person thank you so much.
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Alana, we’re really happy Jasmine at our St Stephen’s Hull store was able to support you so well and make the process easy 😊 -Neha
very helpful and chatty put you at ease…
very helpful and chatty put you at ease got everything I came in for more will definitely use the shop again
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Amanda, we’re delighted our team helped you feel at ease and find everything you were looking for. We look forward to welcoming you again soon. -Suhaas
Super helpful from ebony
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for sharing this feedback! Ebony will be thrilled to know his support made such a difference to you. ✨ -Veronica
Mark was excellent upgrading my…
Mark was excellent upgrading my internet thank you mark
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Billy, thanks for sharing your lovely experience 🎯 We’re delighted that Mark offered such outstanding support with your upgrade and handled everything with real expertise. Wishing you plenty of joy and smiles ahead ❤️ -Arvind
Fantastic support
After some weeks trying to get into my account I went in to see Iain at three store St Steven’s in hull and he fixed the problem immediately. 5 star service thank you so much. If anyone needs tech support they are really helpful
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey.
Thank you. We really appreciate your review. -Pete
Help with data
Ebony and iain helped with my daughters phone problem! With no problem. I'mreally grateful. Excellent team work. Thank you. X
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
That’s wonderful to hear, Julie! 🌟 We’re so pleased that Ebony and Iain made everything straightforward and ensured you felt supported throughout. We truly appreciate you taking the time to share your experience. 💟 -Kashish
Staff are so friendly and helpful
Staff are so friendly and helpful, very knowledgeable about the products available.
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hello Mr Gray,
Thanks a ton for your review! It’s wonderful to know our team gave their best, and we hope you have a fantastic day 🤗. -Kashish
Reply from Three UK - 3Store Hull (St Stephens)
Hello Ademola! We’re thrilled to hear you had a great experience with us. Thank you for the review! -Afaq
She was very helpful and I would…
She was very helpful and I would recommend people to see ebony
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Pat, thank you for sharing. We’re delighted Ebony’s support made such a positive impression. Thank you for sharing your review and recommendation. -Suhaas
Process was quick and easy.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
We’re really glad to hear our staff gave you such great support, Scott. We want every customer to feel this happy with our service. 🌺 -Ayesha
Sam saved me some money and he was…
Sam saved me some money and he was patient and reassuring with his product knowledge. 10 out of 10.
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Vinny, that’s superb! 🎉 We’re glad that Sam made sure everything was sorted out smoothly for you. -Veronica
Reply from Three UK - 3Store Hull (St Stephens)
Pearl, thank you for sharing such uplifting feedback. It’s fantastic to hear how smoothly everything went and how warmly you were supported throughout your experience. -Manavata
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