I had a wonderful experience. The staff were friendly, polite and very helpful from start to finish. They listened carefully, answered all my questions, and went out of their way to make sure I was ha... See more
Company replied
Location
Switch locationUnit 73, The Exchange Shopping Centre, High Road, IG1 1AS Ilford, London, GB
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I had an issue with my account and was considering leaving Three. But after speaking with Anil, he very patiently sorted that out and also offered and created a better deal for me. I thoroughly reco... See more
Company replied
I had a great experience at the Three UK – 3Store Ilford. I bought a SIM contract with an iPhone 17 Pro, and Anil assisted me throughout the whole process. He was very friendly, professional, and expl... See more
Company replied
Wesley’s customer service skills are impressive. He guided me through the process giving and gave me all relevant information . Patient, friendly ,calm , not pushy . The whole atmosphere in the shop... See more
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Company details
About Three UK - 3Store Ilford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 73, The Exchange Shopping Centre, High Road, IG1 1AS, Ilford, London, United Kingdom
- 02085539081
4.9
Excellent
244 reviews
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Wesley’s customer service skills are…
Wesley’s customer service skills are impressive. He guided me through the process giving and gave me all relevant information . Patient, friendly ,calm , not pushy . The whole atmosphere in the shop is great . Felt welcomed
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Ekaterina 🌟 thank you for your wonderful feedback. We’re pleased Wesley made your visit a positive experience, and that you felt at ease throughout. -Shivam
Lucious was extremely helpful today
Lucious was extremely helpful today. When we hit several barriers to setting up my additional sim he used initiative and had a very friendly and solution focused approach to resolve these issues. He is a great asset to your team.
January 25, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for sharing this. We’re glad Lucious supported you through the setup and ensured everything went smoothly. Wishing you a fantastic day ✨ Nous 💙 -Arvind
Reply from Three UK - 3Store Ilford
Wow, Sara! 🎉 We’re thrilled Sara delivered such an exceptional experience 🌟 Always happy to help! -Suhaas
Reply from Three UK - 3Store Ilford
Hey Tanuk! 🎊 Great to hear from you. Huge credit to Amina for making your visit truly memorable. Your feedback means a great deal to us. -Manavata
Amazing experience
Amazing experience! Wesley has served us promptly, excellent communication, professionalism.Wesley is best salesperson as he has problem-solving skills.
Thanks Wesley.
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Sheema, it’s brilliant to hear how well you were looked after! We’re thrilled Wesley was so efficient and explained everything clearly. It’s great to know his expert approach made such a difference for you. -Kishan
Best experience
Best experience
Professional
Recommend again definitely.
January 18, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you so much, Bilal 😊 Your 5 ⭐ review and kind words truly made our day. We’re thrilled to hear you had a great experience. -Arvind
Mohammed ali provided good customer…
Mohammed ali provided good customer service. I am happy.
January 18, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hello Vijay, thank you for the wonderful review. It's a pleasure to receive such kind words about Mohammed Ali. -Suhaas
Excellent customer service
Excellent customer service. Really helpful.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Really appreciate your feedback, Rajib ✨. It’s great to know you’re happy with the support you received 😊. -Shivam
Daihan has help me today with my new…
Daihan has help me today with my new sim, thank you for you help and explanation of how to used the apps thanks for the discovery
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Wow, Maaz! It feels incredible to know that Daihan made everything seamless and enjoyable. We hope you have a fantastic day! 😊 -Suhaas
Reply from Three UK - 3Store Ilford
Thanks for your 5 ⭐ review, Mr Shaikh, and it's lovely to hear that you're happy with the customer service. We appreciate you taking the time to share this with us 🎊. -Michael
Graeat experince
Graeat experince
And very hospitable mangement
Welcoming behavior and service
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Adil, you made our day! Our team delivered true 5 ⭐ service, and you didn’t just leave a review, you shared a moment that reminds us exactly what we strive for ✨ -Ashifa
Lucius helped me with my problem and…
Lucius helped me with my problem and was very efficient and professional. I have 3 contracts with 3 and I am glad he was so kind and helpful. Thank you!
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
We absolutely love receiving feedback like this! Kudos to Lucius for providing such exceptional support. Enjoy the rest of your day 😊 -Ashifa
Thank you daihan for help me to make my…
Thank you daihan for help me to make my payment as well as explaining how to use the app and helping to set it up, great service
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for your kind words, Sourav. It’s fantastic to hear Daihan gave you such superb support and made your experience seamless. We hope you have a wonderful day. -Manavata
Wesley's great service
Wesley was joyful and kind and very quick worker allowing us to get my daughter a phone for her sweet 16! He's very helpful he deserves a raise!
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Laxmi, that's brilliant! We're glad to hear that Wesley was able to provide support and make the experience smooth. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
Reply from Three UK - 3Store Ilford
Hey Almas, that’s wonderful! We’re happy Muhammad was able to provide such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica
Reply from Three UK - 3Store Ilford
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Great guy Wesley really lovee his…
Great guy Wesley really lovee his service. A fun loving guy. Great experience. Highly recommended
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Humah, we appreciate your feedback and are delighted Wesley helped make your experience so enjoyable. -Shivam
Mohammed Ali is a good adviser…
Mohammed Ali is a good adviser regarding products and best costumers service
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hello Vamshi! 🎉 It is wonderful to hear how helpful and supportive Mohammed Ali was for you. We're so glad you were looked after so well! We appreciate you sharing your 5 ⭐ rating with us. -Kishan
Muhammad Ali is very good person
Muhammad Ali is very good person. He is very polite and give me very well guidance.
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Reply from Three UK - 3Store Ilford
Hi Venkata! We absolutely love hearing this! 🎉 We’re so happy to have him making such a positive impact. Your feedback truly means a lot! ☺️ -Kashish
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