I went into the store to renew my contract and ask a few other questions. I received an outstanding service. Connor could not have been more helpful. He went above and beyond. I’m delighted with the d... See more
Company replied
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The assistant was most helpful and explained everything so as I could understand and the phone I got was good value for money
Company replied
Connor sorted me out on an amazing upgrade package in store, really knowledgeable and helpful would recommend three as a company. Thanks again.
Company replied
The person serving me. Kym, at the Inverness Eastgate store. It was her unparalleled assistance and perseverance on my behalf that is the reason I am writing this review. She didn't just do her job, s... See more
Company replied
Company details
About Three UK - 3Store Inverness
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 24A, Eastgate Shopping Centre, IV2 3PX, Inverness, North, United Kingdom
- 01463236336
4.8
Excellent
76 reviews
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James gave an excellent service as…
James gave an excellent service as always
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
Hi Jacqueline, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from James. -Suhaas
James was very helpful
James was very helpful. He met my needs and sorted everything out! 10/10
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
Hi Peter. It is great to hear that James was so efficient and made sure you were well looked after. We are glad you had such a positive experience with him. -Kishan
Reply from Three UK - 3Store Inverness
Hi Mark! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
Reply from Three UK - 3Store Inverness
Hi Sylvia, thanks for taking the time to leave a review. We’re pleased to hear Benny was able to look after you and make your visit a positive one. -Shivam
Fab James the advisor was brilliant
Fab James the advisor was brilliant
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
Thank you, Lewis. We’re delighted James provided such excellent support and appreciate your wonderful feedback. -Suhaas
Very good service from Conner
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
Hi Robert! That’s phenomenal! We’re delighted Conner made your visit remarkable and you celebrated with a shining 5 ⭐ -Ashifa
Connor was very helpful with myself and…
Connor was very helpful with myself and my husband and reduced our monthly outgoings. Connor was pleasant, engaging and supported us when we did not know the ins and outs of things. Thank you Connor - much appreciated.
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
We love this energy! 🔥 Connor was happy to guide you through everything and help reduce your monthly outgoings. Thanks for shouting him out and for this lovely 5 ⭐️ rating 🙌 -Ayesha
Connor was brilliant and so helpful
Connor was brilliant and so helpful, has save me a lot of money today. Thanks Connor x
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
Thanks for sharing your experience, Moira. We’re thrilled Connor gave you such excellent support and helped make things clearer and more affordable ✨👏 -Neha
Connor was very helpful
Connor was very helpful, while explaining the difference between the phones that was looking at and helping me choose the phone, will be back in the future
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
Boom 💥 Reviews like yours make our day. We're delighted to hear Connor talked you through the options and helped you pick the phone that suited you best. Hope we get to welcome you again in the future, Craig 😊 -Arvind
Very helpful and good service from…
Very helpful and good service from Connor
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
We’re delighted Connor helped make things easier for you, Andrew. Wishing you a wonderful day 😊. -Suhaas
James who served me was excellent
James who served me was excellent, he was super helpful and well informed.
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
Thanks a ton for your review, Donna 🎉 We’re thrilled to hear that James offered exceptional support and guided you with clear, confident expertise. Wishing you great things ahead 💙 -Arvind
Reply from Three UK - 3Store Inverness
Bravo, Alex! 🎊 We're thrilled to hear that James made your experience remarkable. Thank you for sharing such an outstanding 5 ⭐ review. -Afaq
Atrocious Customer Service
I have been a customer with Three for over 20 years and recently went into store to upgrade my phone and contract. All went well and delivery expected and confirmed by DPD as 2 Mar. Took time off and waited in for delivery. Received email from DPD in the afternoon of 2 Mar that delivery would now be 4 Mar. Rearranged my life for receiving parcel on 4 Mar, to get an email on 3 Mar that it would be delivered today, 3 Mar. Contacted Three and the first customer advisor I spoke to was not interested. Couldn’t do anything to help or he wouldn’t contact DPD, as I have no way of contacting them. He tool it as a complaint then received an email from Three to say that my complaint had been closed and I would need to contact OFCOM. Cancelling my order and will go with another mobile phone provider.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
Hi Geoff, we’re really sorry to hear about the experience you’ve had with your recent upgrade and the delivery changes. After being with us for so many years you should always feel supported and it’s disappointing to hear that this wasn’t the case. We completely understand how frustrating it must have been to adjust your plans repeatedly only to face further delays and unhelpful support.
We want to make sure this is handled correctly and we’d like to investigate the situation further for you. Please reach our chat support team at https://bit.ly/3C43TKN available Monday to Friday from 8am to 10pm and weekends from 9am to 8pm and they’ll be happy to assist. -Arvind
Reply from Three UK - 3Store Inverness
Thank you for the review! We’re so happy to hear that Connor provided excellent support throughout. ✨ -Neha
Reply from Three UK - 3Store Inverness
Yay, Pat! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Connor is truly awesome! 😎 -Kashish
James helped me change my sim over he…
James helped me change my sim over he was very helpful! Definitely recommend! Explained everything clearly!
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
Hey Katie, that’s incredible! We’re thrilled James made your experience smooth and seamless. Thank you for this amazing 5⭐ review! -Veronica
James was amazing
James was amazing! Talked me through all of the options and extras! Glad I stuck with Theee. Top service!
February 22, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
Craig, your message absolutely shines. James clearly delivered an exceptional experience, and we’re thrilled his support left such a powerful impression. -Manavata
Excellent Friendly Service
Excellent service. Kym was very helpful and super to deal with.
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Very helpful and explains how to use…
Very helpful and explains how to use phone
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
Hey Jean, that's marvelous! 🌸 We’re so glad you marked your happiness with a brilliant 5 ⭐ -Ashifa
Extremely helpful staff
Extremely helpful staff, happy to explain various options
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Inverness
Hello there, it’s wonderful that our team provided such clear direction to ensure you felt fully informed and confident in the range of selections available. -Kishan
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