Three UK - 3Store Inverness Reviews 

77
TrustScore 5 out of 5

4.8

Unit 24A, Eastgate Shopping Centre, IV2 3PX Inverness, North, GB


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Rated 5 out of 5 stars

Great service great advice very helpful on making me choosing. The great deals with 3 and helping me decide what phone to go for Connor was great very friendly and helpful

Company replied

Rated 5 out of 5 stars

I went into the store to renew my contract and ask a few other questions. I received an outstanding service. Connor could not have been more helpful. He went above and beyond. I’m delighted with the d... See more

Company replied

Rated 5 out of 5 stars

Connor was exceptionally helpful and got us a great deal on broadband and xferred our mobile contracts. Great service

Company replied

Rated 5 out of 5 stars

Connor sorted me out on an amazing upgrade package in store, really knowledgeable and helpful would recommend three as a company. Thanks again.

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Inverness

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 24A, Eastgate Shopping Centre, IV2 3PX, Inverness, North, United Kingdom

  • 01463236336

4.8

Excellent

TrustScore 5 out of 5

77 reviews

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4.8

All reviews

(77)

31,867 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Friendly Service

Excellent service. Kym was very helpful and super to deal with.

February 14, 2026
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Hello there.

That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete

Rated 5 out of 5 stars

Extremely helpful staff

Extremely helpful staff, happy to explain various options

February 11, 2026
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Hello there, it’s wonderful that our team provided such clear direction to ensure you felt fully informed and confident in the range of selections available. -Kishan

Rated 5 out of 5 stars

James brilliant costumer advisers.

James brilliant costumer advisers.

February 7, 2026
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Hey Mina! It’s wonderful to hear that James made sure everything was perfect for you. Thanks for sharing this! ☺️ -Kashish

Rated 5 out of 5 stars

Connor is a credit to 3

Connor is a credit to 3. Well mannered and helpful. Nothing was a bother to him.

February 6, 2026
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

We really appreciate your kind words, Patricia. Connor is always happy to assist and it means a lot to hear you felt well taken care of. Thanks for taking the time to share the joy! ⭐ -Ayesha

Rated 5 out of 5 stars

Connor was very helpful and well manner…

Connor was very helpful and well manner and informative

February 6, 2026
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Graham, your review made our day 🌸 We’re thrilled Connor provided the guidance you needed and left you feeling confident. -Shivam

Rated 5 out of 5 stars

Connor was a great representative for…

Connor was a great representative for Three. Very Informative and really knowledgeable.

January 17, 2026
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Hey James, that's brilliant! We're glad to hear that Connor was able to provide support and make the experience smooth. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet

Rated 5 out of 5 stars

Connor was amazing

Connor was amazing. Excellent service.

January 16, 2026
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Hey Nora! 🎊 Great to hear. Hats off to Connor for making the experience epic. Your feedback means a lot to us. -Afaq

Rated 5 out of 5 stars

Great Service - Kym and Connor

Served by Kym with some help from Connor. Great communication, clear and explained everything.
Very quick service which is always a bonus

January 16, 2026
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Thank you so much for sharing this, Taylor! 😊 We’re delighted to hear Kym and Connor took great care of you. Have a lovely day. -Veronica

Rated 5 out of 5 stars

Great service

We were assisted by James who showed us many options available and sorted us the best offer for our usage.
James also got me a lead so I could charge up my phone whilst we spoke.

January 12, 2026
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

That’s lovely, Paul! We’re happy James was able to find the best offer for your needs and supported you throughout. Hope you have an amazing day ahead! 🤗 -Ayesha

Rated 5 out of 5 stars

Staff friendly helpful and very…

Staff friendly helpful and very particularly the young lady thathelped me today. Sorted out my problem tablet working well and information and apps were not lost

January 8, 2026
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Lovely to read your review, Paul 🎉 We’re so pleased our colleagues gave you excellent assistance and made sure your issue was handled with care 🎊 -Shivam

Rated 5 out of 5 stars

Very helpful and friendly staff,

Very helpful and friendly staff,
Really helped us to get the best offers that suits us the best.
Thanks very much guys
Really appreciate it.

January 6, 2026
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

That’s fantastic, Mahboobullah! We’re so glad to hear that our team was able to provide the support you needed. They’ll be thrilled to know their efforts are truly appreciated. Thank you so much for the 5⭐ review! -Neha

Rated 5 out of 5 stars

Very helpful

Very helpful, patient assistants who not only sorted out a problem I had but also offered me useful advice, which I accepted, for replacing two appliances I have. Nine out of ten !

December 20, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Rated 5 out of 5 stars

James was very helpful and…

James was very helpful and knowledgeable and got me a deal and no hassle, happy with the service today

December 15, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Wow! Your 5 ⭐ review truly made our day. We're delighted James provided the excellent support and made your experience truly wonderful. -Suhaas

Rated 5 out of 5 stars

Connor was fabulous

Connor was fabulous, very helpful, he was so patient. Very grateful and have walked away very happy.

December 13, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

What a lovely review, Mansebra 🥰 Thanks for taking the time to share this with us! -Jade

Rated 5 out of 5 stars

Connor was very helpful and patient

Connor was very helpful and patient. He was friendly and stuck with the hard task to retrieve my information. I will be back for any additional phone requriements because of the fantastic service he provided

December 13, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Hey John, thank you for the lovely 5 ⭐ review! A huge shoutout to Connor for being so helpful. We’re super happy to know that you had such a great experience with us! -Ayesha

Rated 5 out of 5 stars

Connor was fantastic

Connor was fantastic, explained all of our options for our business account. Initially came in to discuss a business sim only contract but after Connor explained the benefits of having the broadband for our rental properties with Three also we were were happy to proceed with that option also. As small business owners having our phones and broadband all on one easy to manage bill really makes our lives easier.

November 23, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Hi there.

Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete

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