Three UK - 3Store Inverness Reviews 

77
TrustScore 5 out of 5

4.8

Unit 24A, Eastgate Shopping Centre, IV2 3PX Inverness, North, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Connor was exceptionally helpful and got us a great deal on broadband and xferred our mobile contracts. Great service

Company replied

Rated 5 out of 5 stars

I went into the store to renew my contract and ask a few other questions. I received an outstanding service. Connor could not have been more helpful. He went above and beyond. I’m delighted with the d... See more

Company replied

Rated 5 out of 5 stars

Connor sorted me out on an amazing upgrade package in store, really knowledgeable and helpful would recommend three as a company. Thanks again.

Company replied

Rated 5 out of 5 stars

The person serving me. Kym, at the Inverness Eastgate store. It was her unparalleled assistance and perseverance on my behalf that is the reason I am writing this review. She didn't just do her job, s... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Inverness

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 24A, Eastgate Shopping Centre, IV2 3PX, Inverness, North, United Kingdom

  • 01463236336

4.8

Excellent

TrustScore 5 out of 5

77 reviews

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4.8

All reviews

(77)

31,867 reviews in the last 12 months

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Rated 5 out of 5 stars

James helped me to get a black Friday…

James helped me to get a black Friday deal, with my phone and broadband. Excellent service. THANKS.

November 17, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Epic, we're so glad to hear it, Gabriela. We hope you love your purchases :) -Scott

Rated 5 out of 5 stars

James is brilliant 👌🏻

November 8, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Rated 5 out of 5 stars

Excellent anr Expedite service

Was in Inverness Branch and got a brilliant support from Connor. Switching from another operator, I feel very well with Three!

November 8, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Hey.

Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete

Rated 5 out of 5 stars

Changed contract for myself and son

Changed contract for myself and son. Connor was helpful and polite.

November 5, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

We're glad Connor could help you, Jack :) We hope you and your son are very happy with the new contracts -Scott

Rated 4 out of 5 stars

I was given the best deal for my SIM…

I was given the best deal for my SIM contract and phone deal by James

November 5, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Thanks for this amazing 5⭐ review, Emmanuel. We really do appreciate you taking the time to send this over! Well done James 🎉 -Jade

Rated 5 out of 5 stars

James was very efficient and friendly.

James was very efficient and friendly.

November 4, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Thanks for your feedback, Rowan, and it's lovely to hear that you enjoyed great customer service from James. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Good

Good, very helpful

November 4, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Thanks for this amazing 5⭐ review, Maureen. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade

Rated 5 out of 5 stars

Always a positive experience

Always a positive experience, staff very helpful,pleasant and patient

November 4, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Thanks for your feedback, Jacqueline, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Fantastic service

November 4, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Thanks for this amazing 5⭐ review, Deborah. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade

Rated 5 out of 5 stars

Great customer service

Great customer service. Fantastic knowledge of phones and contracts. Fast transfer of data between phones.

November 1, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Thanks for taking the time to leave a 5 star review. We're glad that you received such great service in store and hope you have a lovely day! -Danni

Rated 5 out of 5 stars

Service was exceptional

Service was exceptional, great experience

November 1, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Rated 5 out of 5 stars

Experience Very helpful

Experience Very helpful, great deal, really pleased, thanks

October 30, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Thanks for the 5 star review, Ian. We're glad to have you with us :) -Scott

Rated 4 out of 5 stars

James was so helpful he made sure I did…

James was so helpful he made sure I did my sim switch in time . Great staff

October 26, 2025
Unprompted review
Three UK - 3Store Inverness logo

Reply from Three UK - 3Store Inverness

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

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