Three UK - 3Store Keighley Reviews 

121
TrustScore 5 out of 5

4.9

Unit 25 Cook Lane, The Airedale Shopping Centre, BD21 3PF Keighley, Midlands, GB


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Rated 5 out of 5 stars

I had been dealing with several issues with my Three SIM, such as poor connection and slow data, even though I’m paying for a monthly contract. Thankfully, Raqeeb went above and beyond to help me sort... See more

Company replied

Rated 5 out of 5 stars

Great customer service Johnny was very helpful would recommend these guys always happy to help where needed in the Keighley branch.

Company replied

Rated 5 out of 5 stars

I was previously paying high monthly rates with another company whilst receiving less data and minutes but the staff at Three helped me to switch seamlessly. Raqeeb was very helpful in explaining ever... See more

Company replied

Rated 5 out of 5 stars

Such a wonderful experience at three. Always happy to come to the shop and speak with the guys. So polite and explain everything with detail.

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Keighley

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 25 Cook Lane, The Airedale Shopping Centre, BD21 3PF, Keighley, Midlands, United Kingdom

  • 01535609604

4.9

Excellent

TrustScore 5 out of 5

121 reviews

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4.9

All reviews

(121)

32,045 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service by the young strapping…

Great service by the young strapping lad Raqib, credit to your company deserves a pay rise!

May 8, 2026
Unprompted review
Three UK - 3Store Keighley logo

Reply from Three UK - 3Store Keighley

Hi there—great to hear Raqib delivered such a positive experience, and we really appreciate the kind words about our team. -Shivam

Rated 5 out of 5 stars

Raqeeb supported and helped me with all…

Raqeeb supported and helped me with all the problems I had and got the done all fast and supported with everything.

May 8, 2026
Unprompted review
Three UK - 3Store Keighley logo

Reply from Three UK - 3Store Keighley

We really appreciate your kind words, Saffah. Raqeeb is always happy to assist and it means a lot to hear you felt well taken care of. Thanks for taking the time to share the joy! ⭐ -Ayesha

Rated 5 out of 5 stars

Always help with issues on my phone

Always help with issues on my phone. Whenever I have a question about my phone they explain it to me and resolve a y problems for me with it as best as possible. Can't recommend them enough.

May 8, 2026
Unprompted review
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Reply from Three UK - 3Store Keighley

That’s fabulous, Mannan! We truly appreciate hearing feedback like yours. Thank you so much for the 5⭐ review! It’s great to know you’d recommend us. -Neha

Rated 5 out of 5 stars

Amazing service from three Keighley

Amazing service from three Keighley

May 8, 2026
Unprompted review
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Reply from Three UK - 3Store Keighley

Thanks so much for sharing this, Rusna! We’re delighted you had such a positive experience at our Keighley store. Your feedback really means a lot to us ⭐ -Samad

Rated 5 out of 5 stars

Amazing service

May 4, 2026
Unprompted review
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Reply from Three UK - 3Store Keighley

Thanks a ton for this review, Barbara! We absolutely love hearing this. Hope you have a wonderful day! 😊 -Neha

Rated 5 out of 5 stars

Amazing thank you

Amazing thank you

April 24, 2026
Unprompted review
Three UK - 3Store Keighley logo

Reply from Three UK - 3Store Keighley

Hi Chris, thanks for the 5 ⭐ review! We’re really glad you had a positive experience 🌟 -Samad

Rated 5 out of 5 stars

LOVE the experience I was getting…

LOVE the experience I was getting always recommended.

April 16, 2026
Unprompted review
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Reply from Three UK - 3Store Keighley

Hi Marjorie, your shout‑out is WOW ✨ It’s stellar that you always have such a top-tier experience. Your recommendation is our greatest compliment ❤️ -Arvind

Rated 5 out of 5 stars

great service always ready to help good…

great service always ready to help good lads would recommend

April 10, 2026
Unprompted review
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Reply from Three UK - 3Store Keighley

Hey John! We’re absolutely delighted that you received such excellent service from our team. Thanks for the fantastic 5 ⭐ review. -Ayesha

Rated 5 out of 5 stars

Good service from the guys in the shop…

Good service from the guys in the shop always helpful and always smiling I would re a these guys.

April 9, 2026
Unprompted review
Three UK - 3Store Keighley logo

Reply from Three UK - 3Store Keighley

Hello, Chrissie! It’s wonderful to hear the team in the shop made your visit so positive with their helpful service and cheerful approach. Your feedback made our day! ☺️ -Prabhjeet

Rated 5 out of 5 stars

Good service from Suliman

April 7, 2026
Unprompted review
Three UK - 3Store Keighley logo

Reply from Three UK - 3Store Keighley

Hi Dennis! We’re delighted that Suliman provided outstanding support. Thank you so much for your fantastic 5⭐ review! -Neha

Rated 5 out of 5 stars

Super helpful and very informative

Super helpful and very informative

April 7, 2026
Unprompted review
Three UK - 3Store Keighley logo

Reply from Three UK - 3Store Keighley

Thank you so much, Mrs Gee, for the fantastic 5⭐ review. It’s great to know you had an excellent experience with us. We’re always here to help. -Samad

Rated 5 out of 5 stars

Amazing service in this store

Amazing service in this store. Mukhtar was helpful and was super efficient with telling me the deals that were available.

April 6, 2026
Unprompted review
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Reply from Three UK - 3Store Keighley

Hi Tonu, Lovely to hear your visit went this smoothly. Mukhtar’s clear guidance and quick support with the available deals make the whole process effortless and it’s great to know that stood out to you. Thanks for sharing your experience with us! 🌟 -Arvind

Rated 5 out of 5 stars

Great Service

I had an excellent experience switching over to 3, and a big thank you to Raqeeb for making the whole process so smooth! I had been with my previous SIM provider for most of my life, so I was quite hesitant about changing, but Raqeeb was incredibly helpful, patient, and informative throughout. He clearly explained the benefits and helped me find a deal that suited me much better and was significantly cheaper. The transition was seamless, and I’m really glad I made the switch. Outstanding customer service—highly recommend!

February 25, 2026
Unprompted review
Three UK - 3Store Keighley logo

Reply from Three UK - 3Store Keighley

That’s awesome to hear! 🎉 We’re so pleased to hear Raqeeb guided you through the switch with patience and clarity, making the transition effortless. It’s wonderful to know you found a deal that suits you better. Your feedback means a lot, and we look forward to welcoming you back! ☺️ -Prabhjeet

Rated 5 out of 5 stars

Went in received excellent service from…

Went in received excellent service from a lad called rakib he knew what he was doing and very well showed me a variety of phones and the features they included

March 25, 2026
Unprompted review
Three UK - 3Store Keighley logo

Reply from Three UK - 3Store Keighley

We’re delighted Rakib guided you with expertise and explained the options clearly. Your feedback means a lot. -Suhaas

Rated 5 out of 5 stars

Customer service

Brilliant customer service . Staff are very helpful. Very knowledgeable and try to get you the best deals.

March 23, 2026
Unprompted review
Three UK - 3Store Keighley logo

Reply from Three UK - 3Store Keighley

Thank you, Omer! Hearing feedback like this truly makes our day. Our team is passionate about creating smooth, stress free experiences, and it’s fantastic to know their dedication shone through during your visit. -Manavata

Rated 5 out of 5 stars

I was previously paying high monthly…

I was previously paying high monthly rates with another company whilst receiving less data and minutes but the staff at Three helped me to switch seamlessly. Raqeeb was very helpful in explaining everything to the detail and taking his time to ensure i understood the information i needed. Thank you.

October 24, 2025
Unprompted review
Three UK - 3Store Keighley logo

Reply from Three UK - 3Store Keighley

We’re glad the switch was smooth and Raqeeb’s guidance helped you feel confident. Thank you for choosing us. -Suhaas

Rated 5 out of 5 stars

I had a bit of an issue with my phone…

I had a bit of an issue with my phone and I wasnt able to understand alot of thi gs about my phone, I went into tbe store and they explained everything brilliantly

March 18, 2026
Unprompted review
Three UK - 3Store Keighley logo

Reply from Three UK - 3Store Keighley

Nothing makes us happier than fixing what matters and restoring smiles along the way, Ian. Thank you for letting us support you through it! -Ashifa

Rated 5 out of 5 stars

Always happy to help

Always happy to help, staff are always wonderful

March 12, 2026
Unprompted review
Three UK - 3Store Keighley logo

Reply from Three UK - 3Store Keighley

Hey Pamela, that’s fabulous! We’re thrilled that our team made your experience so smooth and enjoyable. ✨😊 -Veronica

Rated 5 out of 5 stars

Amazing service from suliman

Amazing service from suliman

March 9, 2026
Unprompted review
Three UK - 3Store Keighley logo

Reply from Three UK - 3Store Keighley

Hi Kamar, it’s great to hear you had such a positive experience with Suliman. We appreciate you sharing the feedback and look forward to seeing you again. -Kishan

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