Zayd was fabulous and really made the experience of shopping for a phone enjoyable. I highly recommend seeing Zayd at the High Street Kensington branch if you need a new phone or upgrade!
Company replied
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See what reviewers are saying
All enquiries were dealt with promptly and professionally.
Company replied
Absolutely brilliant, super friendly and totally efficient. I had wrestled with trying to transfer content of iPhone 14 to iPhone 17. Eve identified the problems and handled the whole process through... See more
Company replied
So thankful I found Evangeline who speak my language, I'm old and a bit deaf, she's very patient and got Anna to upgrade my account. Helped me with my questions about my phone. I usually go to your H... See more
Company replied
Company details
About Three UK - 3Store Kensington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
161 Kensington High Street, W8 6SU, Kensington, London, United Kingdom
- 02079382950
4.9
Excellent
137 reviews
Asks customers to review
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Great customer service
I came in last week needing help with my phone, and it was the first time in a long while that someone was genuinely helpful and smiling. Thank you, Ana. I’ll definitely be back in the future.
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thanks for your 5 ⭐ review, Isabela, and it's lovely to hear that you enjoyed great customer service from Ana with your phone query. We're glad that you felt well looked after, and appreciate you taking the time to share this with us 🎊. -Michael
Anna is very helpful and professional ❤️
January 6, 2026
Unprompted review
Reply from Three UK - 3Store Kensington
That's amazing to hear, Umair. Thanks for leaving Anna an awesome review :) -Scott
Thank you
Dan was very kind and did discovery session to help me set up the phone! Thanks a lot
December 31, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
Wow, we absolutely love hearing this, Zennie! Kudos to Dan for going the extra mile and making your experience truly remarkable. 🌟 Wishing you a Happy New Year. -Ashifa
Great service by Mahuz
Great service by Mahuz
Sorted out my new contract within 2 minutes 👌
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Ilirjan, that’s fabulous! We’re thrilled to hear that Mahuz made your experience so smooth and seamless. Thank you for sharing this amazing 5⭐ review! -Veronica
Always a great experience with the…
Always a great experience with the staff and store. To be honest it’s our nearest store so it’s very handy and also we can bring our dog. Daniel and Mahfuz was very kind. 🙂
December 26, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
Carol, that’s phenomenal! We’re overjoyed to hear that Daniel and Mahfuz made you feel truly supported. Moments like these genuinely brighten our day. -Afaq
Great service
Had some issues with my phone but the kensington store helped me with my problems
December 24, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
It’s brilliant to know the Kensington team could get those device issues sorted for you, Abraham! 🎉 We're glad you had a positive experience getting everything fixed, and we really appreciate you sharing the feedback and thank you for the fantastic 5 ⭐ rating! -Kishan
Amazing Service!!!!
Amazing Service!!!!! Thank you so much to Aï for helping me. She is amazing and so kind.
First time with Three and I am already very impressed by the efficiency.
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
Thanks for your 5 ⭐ review, Lina, and it's lovely to hear that you enjoyed great customer service. We're delighted to have you join Three, and appreciate you taking the time to share this with us 🎊. -Michael
Amazing service
Amazing service. Thank you so much and a great deal.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
Thanks for this amazing 5⭐ review, PJ! -Jade
Ai is great
Ai is great . Efficient n get things done as it supposed to be.
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Dan the Man at High street Ken
Dan at High street Ken location is thoughtful, clear and communicative. He breaks down bills, roaming and all the other jargon to get me the best rate.
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
This is what we love to hear, Mallory 😊 Great work Dan 🎉 -Jade
All enquiries were dealt with promptly…
All enquiries were dealt with promptly and professionally.
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
Glad to hear it 👍 Thanks for taking the time to leave a positive 4⭐ review! -Jade
Great service from the kensington store…
Great service from the kensington store and Dan the advisor
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Went to the store and Anna help me to…
Went to the store and Anna help me to get new phone and tablet and gadgets,very happy with the deal and the service.Anna offer me to come back to set up the phone and a discovery session in the future because I was in a rush.Thank you
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
Thanks for this amazing 5⭐ review, Judy. We really appreciate you taking the time to send this over to us! Great work Anna 🎉 -Jade
I received the phone by delivery and I…
I received the phone by delivery and I went to high street Kensington to transfer all data and learn new features discovery
Daniel was really patient and helpful
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
We totally appreciate your 5* review - Have a nice day -Maxine
Ai was extremely helpful and very…
Ai was extremely helpful and very friendly I am considering moving all my networks to three because of her.
November 25, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
Thanks for your feedback, Gary, and it's lovely to hear that you enjoyed great customer service. We would love to switch more of your services over to us, and appreciate you taking the time to share this. -Michael
Very cheerful lady and very kind
Very cheerful lady and very kind. She deserves 5 stars. Thanks Ai
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
Thanks for your feedback, Kim, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Anna has to be the most informed and…
Anna has to be the most informed and personable employee of 3 … we would highly recommend Anna highly as she is the best 😊
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
I had a very lovely chat with Mayfuz…
I had a very lovely chat with Mayfuz (assistant director). He was incredibly helpful, really knew his stuff and helped me to save money without being pushy. It was so nice to be able to talk to a person rather than have all questions/ answers from chat bot/ machine.
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Nice surprise deal
Came in today to enquire about my bills, left store with a great Black Friday deal of 2 tablets, my Christmas shopping list sorted, very happy. Thank you Ai
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
Thanks for the 5* review! We appreciate your feedback -Maxine
Thank you Three High street Kensington
Thank you Three High street Kensington, I received my new phone by post and Daniel helped me to transfer all my data and teach me the new features of the phone during discovery
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Kensington
Hi there, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
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