The staff in the 3 shop in Kilmarnock have been more than helpful in assisting me with transferring data from an old mobile to a new one. David, Lauren and Emma were knowledgeable and supportive to an... See more
Company replied
Location
Switch location6 King Street, Burns Mall Shopping Centre, KA1 1LL Kilmarnock, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Can't fault the service of Sheree, Declan and Emma. All 3 staff were so helpful as I'm a complete technophobe and they were patient, friendly and chatty. Great experience and solid knowledge on their... See more
Company replied
Got the broadband from 3 got it home didn’t work and found out it was a outside unit as my niece got one and turned out to be brilliant hence I wanted one to but never got one and returned to the shop... See more
Company replied
Lauren was really helpful today, after having been at Irvine this morning and them being unable to help. Kilmarnock store was fantastic the service they delivered and how friendly they all were was gr... See more
Company replied
Company details
About Three UK - 3Store Kilmarnock (Burns Mall)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
6 King Street, Burns Mall Shopping Centre, KA1 1LL, Kilmarnock, North, United Kingdom
- 01563549152
4.8
Excellent
64 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Grwat experience from Lauren
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Hey Lindsay, it's great to hear that Lauren made the process quick and easy for you. Thanks for the awesome 5 ⭐ review! -Afaq
Lauren was superb in explaining to us…
Lauren was superb in explaining to us and helpful with our questions
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Sheena, what a shining spotlight moment 🎉! Lauren will be thrilled to know he made your store visit truly special. Here’s to many more wonderful experiences together. -Ashifa
Declan was so helpfull went the extra…
Declan was so helpfull went the extra mile with me made sure i understood everything in detail. Would definitely come back to 3 great service he made it possible
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Margaret, we’re so glad your visit turned out beautifully! ✨ Declan’s care made all the difference in making sure everything was just right. We can’t wait to have you back with us again 💙 -Ashifa
Best 3 Shop
Amazing staff there, Always helpful and breaks it down, so it's easy to understand.
Will be going back to them
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
This is fantastic to hear, Jamie 🎉 Thanks for this 5⭐ review about the team! -Jade
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Hey there! We're glad to hear that Emma made everything comfortable and easy for you. We hope your day is as awesome as you are! -Afaq
Phone issues
Had a few issues with pop ups in my phone, was driving me crazy, went into the the Kilmarnock store for help. I spoke to Emma, she was really patient and helped fix my phone thankfully. Great service, definitely recommend.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Margaret , this is phenomenal! 🎉 Emma’s exceptional support shines through, and we’re thrilled it made things easier for you. Thank you for sharing, your words truly made our day 🤗 -Ashifa
Great help from the Kilmarnock store…
Great help from the Kilmarnock store from Lauren today. She transferred everything over which was not a bother!
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Thanks for sharing, Annette 🎉 So glad Lauren made everything smooth and your visit enjoyable 💙 Have an amazing day 😊 -Arvind
Amazing staff couldnt fault any of them
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Hey Jeannie, we’re proud of our team and thrilled they made everything seamless for you. Thank you for the wonderful 5⭐ review! -Veronica
Set my phone up no questioms asked…
Set my phone up no questioms asked great staff
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Hey Robert, that’s fabulous! We’re thrilled our team made your experience go so smoothly and seamlessly. Thank you for sharing this amazing 5⭐ review! -Veronica
Excellent Customer Service
Excellent customer service and answered all questions.
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Hey Ross :) Thanks for the terrific review. We're glad the staff gave you the support you wanted -Scott
Excellent Customer Service
Staff were so friendly, welcoming, knowledgeable and helpful. They sat down with me and took the time to find me the best deal possible for my new phone. This is the first time I have visited this store and I am blown away with the experience I received! I would definitely recommend this store!
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Thanks for this amazing 5⭐ review, Cameron. We really do appreciate you taking the time to send this over to us 😊 -Jade
Emma has been great in sore in…
Emma has been great in sore in Kilmarnock. She is very friendly and product knowledgeable. She set up my new phone for me. Excellent service.
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Hello there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Libby was excellent
Libby was excellent . Talked us through everything very well. Lovely personality too. Nothing was a bother to her. A credit to "3".
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
That's superb, Edna. We're glad Libby was lovely and gave you a great experience. Thank you for leaving her a 5 star review :) -Scott
Great customer service by Lauren today
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Hey.
Thanks! Your review is really appreciated. -Pete
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Great service
Great service, not sure about phones but the staff made me feel welcome and comfortable
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Thanks for your feedback, Isobel, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Great service
David was really helpful, helping transfer both mine and my wife's stuff to the new phone thanks
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Thanks for your feedback, James, and it's lovely to hear that you enjoyed great customer service from David with the transfers. We appreciate you taking the time to share this with us. -Michael
Very helpful cheery staff,been with 3…
Very helpful cheery staff,been with 3 for yrs great service
October 25, 2025
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Greatstaff
October 23, 2025
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Thanks for the fantastic 5⭐ review, Kenny. We really do love to hear this! 🎉 -Jade
Great Service
Great service setting up my device for me with no hassle or questions asked
October 23, 2025
Unprompted review
Reply from Three UK - 3Store Kilmarnock (Burns Mall)
Thanks a lot for your feedback, Francis, and we’re delighted to hear that you received great customer service when getting your new device set up. We appreciate you taking the time to share this with us. -Michael
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.