Three UK - 3Store Kilmarnock (Burns Mall) Reviews 

62
TrustScore 5 out of 5

4.8

6 King Street, Burns Mall Shopping Centre, KA1 1LL Kilmarnock, North, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Declan was very helpful and knowledgeable. Thanks for helping me to understand my plan and what I need to do next.

Company replied

Rated 2 out of 5 stars

Got the broadband from 3 got it home didn’t work and found out it was a outside unit as my niece got one and turned out to be brilliant hence I wanted one to but never got one and returned to the shop... See more

Company replied

Rated 5 out of 5 stars

The staff in the 3 shop in Kilmarnock have been more than helpful in assisting me with transferring data from an old mobile to a new one. David, Lauren and Emma were knowledgeable and supportive to an... See more

Company replied

Rated 5 out of 5 stars

Really happy with the service in store, my phone had started playing up and Sheree was more than happy to sort the issue for me thank you

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Kilmarnock (Burns Mall)

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 6 King Street, Burns Mall Shopping Centre, KA1 1LL, Kilmarnock, North, United Kingdom

  • 01563549152

4.8

Excellent

TrustScore 5 out of 5

62 reviews

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4.8

All reviews

(62)

32,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Lauren was really helpful and gave us…

Lauren was really helpful and gave us the best deal for our charity explaining everything really well thanks so much

October 1, 2025
Unprompted review
Three UK - 3Store Kilmarnock (Burns Mall) logo

Reply from Three UK - 3Store Kilmarnock (Burns Mall)

Thanks for letting us know about this, Wilma. We're really happy to see this was your experience, we'll certainly pass this on! -John

Rated 5 out of 5 stars

Friendly welcoming knowledgeable and…

Friendly welcoming knowledgeable and helpful staff

October 1, 2025
Unprompted review
Three UK - 3Store Kilmarnock (Burns Mall) logo

Reply from Three UK - 3Store Kilmarnock (Burns Mall)

Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael

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