Staff very helpful, appreciated the time they took to go through things. Jade credit to the company, recommend very highly
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See what reviewers are saying
The staff in the Kirkcaldy branch have been incredibly helpful in all respects. They helped me claim Samsung promotions worth £200 which I would not have been able to do on my own. They cleaned up my... See more
Company replied
Switching my broadband provider to Three was a smooth and hassle-free experience. From the start, their team was clear, knowledgeable, and easy to deal with, explaining everything in a straightforwar... See more
Company replied
We were trying to address problems with our rather old phones and were very efficiently helped and even had our contracts adjusted to reduce our monthly payments.
Company replied
Company details
About Three UK - 3Store Kirkcaldy
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 41, Mercat Shopping Centre, KY1 1NX, Kirkcaldy, North, United Kingdom
- 01592268008
4.8
Excellent
64 reviews
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Fast and good
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
That’s awesome to hear! 🎉 Krystian, we’re so happy you received such great help from us. Thank you for sharing this! ☺️ -Prabhjeet
Staff very helpful
Staff very helpful, appreciated the time they took to go through things. Jade credit to the company, recommend very highly
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Thanks for sharing this, Barbara. It’s great to hear Jade took the time to support you and made such a positive impression. -Shivam
Excellent service
Excellent service, very professional, helpful and pleasant young lady. Solved our problem in seconds.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Thank you for your lovely feedback! We’re happy one of our team member made your experience a great one. ✨ -Veronica
Kirkcaldy branch staff amazing
The staff in the Kirkcaldy branch have been incredibly helpful in all respects. They helped me claim Samsung promotions worth £200 which I would not have been able to do on my own. They cleaned up my phone when it became infected by scam apps. Nothing is too much trouble for them. All staff are cheerful and friendly and a pleasure to deal with. I would not go anywhere else now for mobile phone or broadband. This review is based on multiple visits and all members of the staff team.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hi Sue, it’s great to hear how supportive and welcoming the team at our Kirkcaldy branch have been across all your visits; helping with promotions, keeping your phone secure, and making everything hassle‑free is exactly the level of service we aim to deliver, and we’re really pleased they’ve made such a lasting impression and continue to be your go‑to for mobile and broadband. -Shivam
Switching my broadband provider to…
Switching my broadband provider to Three was a smooth and hassle-free experience. From the start, their team was clear, knowledgeable, and easy to deal with, explaining everything in a straightforward way without any pressure or confusion. The setup process was quick, and everything worked exactly as promised with no unexpected downtime.
What stood out most was their professionalism and customer service. The staff were polite, efficient, and proactive, making the whole transition feel well-managed and stress-free. Overall, a very positive experience and a reliable service.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Mr Stec, your feedback absolutely made our day. We’re so glad the move to Three felt simple, well‑managed, and exactly as promised. Hearing that our staff were polite, proactive, and easy to deal with is the best compliment we could receive. ✨🥰 -Ayesha
👍 Great
Jade was very helpful giving us great advice and looking for the best deals.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Thanks for this lovely 5⭐ review, Graham! A huge shoutout to Jade for being so helpful. Hope you have a wonderful day. -Ayesha
Jamie spent time to fix my phone and I…
Jamie spent time to fix my phone and I appreciate his help.
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hi Helen, we’re thrilled to hear this! 💙 Jamie made everything smooth and hassle free by fixing your phone. Thanks for sharing your experience! -Neha
Harvey and kier are amazing members of…
Harvey and kier are amazing members of staff who deal very well with myself who technology is not best subject . They went above and beyond with a lovely personality . They are so in the right you are lucky to have staff like them as rare .
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Thank you for taking the time to share this lovely review, Ruth. We're delighted to hear that Harvey and Kier provided clear guidance and supported you throughout. Enjoy the rest of your day! -Afaq
I would like to highly commend the team…
I would like to highly commend the team at the 3 store Kirkcaldy Mercat for excellent customer service. I would like to particularly praise Jade for her exceptional patience with me as I am not tech savvy. A great experience and I know I can return anytime and feel welcome.
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hi Janet, thank you so much for sharing your experience! It’s wonderful to hear that Jade made you feel so comfortable. We strive to provide patient, clear support to all our customers, so we’re thrilled to know she hit the mark for you. Your kind words mean a lot to all of us here! -Kishan
Reply from Three UK - 3Store Kirkcaldy
Thank you, Kathy. Hearing that your experience stood out so strongly truly means a great deal to us. We’re committed to delivering support that feels exceptional at every step. -Manavata
Great service Jamie was great
Great service Jamie was great . great advice saved me money and no hard sell
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hi Pauline, we’re pleased Jamie took care of you, guided you to a better value plan, and kept the experience calm and pressure free. -Kishan
Amazing service!
Keir was really friendly, helped with everything and knew his stuff!
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Fraser, we’re happy Keir’s dedication and understanding left such a strong impression. Thank you for your kind words! -Suhaas
Everytime I come in everyone is really…
Everytime I come in everyone is really helpful.
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Amazing, Nikola! We're glad to hear that our team provided a great experience and was able to assist you. Your feedback means a lot to us. -Afaq
Reply from Three UK - 3Store Kirkcaldy
Hi Tom, we’re pleased to hear you had such a positive and welcoming experience with us. -Kishan
Staff Always very helpful
Staff Always very helpful, prices of plans always explained fully
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Superb, Ronnie! 🎊 We’re delighted to know our team consistently provides clear guidance and ensures everything is easy to understand. It’s great to hear that their dedication makes your visits smooth and reassuring. 🥰 -Prabhjeet
Jamie is super and chilled
Jamie is super and chilled. Always feels welcomed
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hey Roma, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Always helpful and pleasant
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hey Lorna! We’re so happy to hear that you received excellent help from our team. Thank you for sharing this with us! ☺️ -Kashish
Been in loads of times still lovely and…
Been in loads of times still lovely and helpful.
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
That’s lovely to hear, Lesley. We’re delighted that the team consistently provides the kindness and support you deserve 😊 -Manavata
Always very helpful
Always very helpful, spoke to lots of the team all lovely. Especially Kier and Megan.
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Woohoo 🎉 Agnes, we love hearing feedback like this 🌟 Delighted that Kier and Megan made your experience extra special. Here’s to great things ahead 💙 -Arvind
Reply from Three UK - 3Store Kirkcaldy
Hi George, thank you for sharing your experience. We’re glad our staff resolved the problem and made things easier for you. -Suhaas
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