The staff in the Kirkcaldy branch have been incredibly helpful in all respects. They helped me claim Samsung promotions worth £200 which I would not have been able to do on my own. They cleaned up my... See more
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We were trying to address problems with our rather old phones and were very efficiently helped and even had our contracts adjusted to reduce our monthly payments.
Company replied
I would like to highly commend the team at the 3 store Kirkcaldy Mercat for excellent customer service. I would like to particularly praise Jade for her exceptional patience with me as I am not tech... See more
Company replied
Switching my broadband provider to Three was a smooth and hassle-free experience. From the start, their team was clear, knowledgeable, and easy to deal with, explaining everything in a straightforwar... See more
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Company details
About Three UK - 3Store Kirkcaldy
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 41, Mercat Shopping Centre, KY1 1NX, Kirkcaldy, North, United Kingdom
- 01592268008
4.8
Excellent
67 reviews
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Absolutely brilliant customer service
Absolutely brilliant customer service. The team were able to set me up with a new phone and transfer all of my information within 35 minutes, after I’d had a meltdown with O2.
Friendly, knowledgeable and keen to help, I would highly recommend visiting the Kirkcaldy branch. 👍👍👍
December 21, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Thank you for your outstanding 5 ⭐ review! We’re absolutely delighted to hear that our team took care of everything and made your experience truly exceptional. Wishing you a wonderful day ahead! 😊 -Ashifa
Reply from Three UK - 3Store Kirkcaldy
Hi there, that’s amazing 🎉 We’re so glad you had a wonderful experience. Thank you for taking the time to leave this 5 ⭐ review. -Arvind
Verry kind and patient,always explain…
Verry kind and patient,always explain and the personal are nice .
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Thanks for your 5 ⭐ review, Vasil, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us 🎊. -Michael
Excellent help from Megan
Excellent help from Megan, happy with new offer.
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
They were soo nice
They helped me and made sure that my account would be okay after potential fraud, and they were all so nice about it
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Security is important, so we're happy that the team gave you confidence that your account is safe :) -Scott
Reply from Three UK - 3Store Kirkcaldy
Amazing, thanks for your review -Maxine
Fantastic!
Megan was absolutely fantastic in sorting my upgrade today, she was very thorough and helpful, ensuring I got the phone I wanted with the most suitable data package, and was very pleasant and friendly also.
She is certainly an asset to your company.
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Nothing is too much to ask them for…
Nothing is too much to ask them for most helpful bunch
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Jamie at 3
Recently I've had bother with my phone. And a few 3 4 times the staff have been so helpful with sorting things out.today Jamie went through all my apps and overall giving me a clean phone. Thank you so much for caring. Janis
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Every won was nice but Jaime was so…
Every won was nice but Jaime was so funny
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hi there.
Awesome stuff. Thanks for the 4 stars. -Pete
We were trying to address problems with…
We were trying to address problems with our rather old phones and were very efficiently helped and even had our contracts adjusted to reduce our monthly payments.
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
We appreciate the 4* - We know the retail staff will be happy to see this -Maxine
Great service from Jamie
Great service from Jamie. Excellent customer service
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
what a nice bunch
The shop what a nice bunch in so helpful when o2 where so unhelpful
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
You made the right decision coming to see us at Three, Domhnull, you're always welcome :) Thank you for a great review -Scott
Megan at your Kirkcaldy store was helpful
Megan at your Kirkcaldy store was extremely helpful as I am not the most tech savvy, she was efficient and kind while sorting the issues I had with my iPhone.
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Thanks for your feedback, Murray, and it's lovely to hear that you enjoyed great customer service from Megan during your store visit. We appreciate you taking the time to share this with us. -Michael
Jamie at the Kirkcaldy branch was…
Jamie at the Kirkcaldy branch was excellent helping my wife and myself with an information regarding our holiday and what best SIM card to use.
Also going above and beyond to help my wife in her hour of need.
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hi George, we're so happy to see this is the help you got about SIM card's for going on holiday, we'll certainly be passing your feedback on! -John
The staff members were very helpful and…
The staff members were very helpful and lovely and helped in getting a good discount.
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Very happy with my visit
Very happy with my visit, assist provided careful information and resolved my issue quickly
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Thanks for this amazing 5⭐ review, Man. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Fantastic service
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Thanks for this amazing 5⭐ review, Jacqueline. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Nice folks
Nice folks. Very helpful and knowledgeable.
Kier, jade and Harvey.
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Harvey had amazing customer support
Harvey had amazing customer support
October 17, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
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