The staff in the Kirkcaldy branch have been incredibly helpful in all respects. They helped me claim Samsung promotions worth £200 which I would not have been able to do on my own. They cleaned up my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were trying to address problems with our rather old phones and were very efficiently helped and even had our contracts adjusted to reduce our monthly payments.
Company replied
I would like to highly commend the team at the 3 store Kirkcaldy Mercat for excellent customer service. I would like to particularly praise Jade for her exceptional patience with me as I am not tech... See more
Company replied
Switching my broadband provider to Three was a smooth and hassle-free experience. From the start, their team was clear, knowledgeable, and easy to deal with, explaining everything in a straightforwar... See more
Company replied
Company details
About Three UK - 3Store Kirkcaldy
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 41, Mercat Shopping Centre, KY1 1NX, Kirkcaldy, North, United Kingdom
- 01592268008
4.8
Excellent
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended.
Having recently visited the 3 store in Kirkcaldy and on 4 other occasions over the last 2 years, I can highly recommend their personnel and the service they provide. Without exception, each person we spoke to was courteous, informative and respectful, and their patient explanations helped my understanding of what is a perpetually developing technology. I shall continue to use their services.
October 9, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Thanks for this fantastic 5⭐ review, Jackie. Well done to our team at the Kirkcaldy store 🎉 -Jade
Totally unacceptable behaviour
Now I am told not to visit the store where Jamie the store manager and the Kieran the assistant manager treated me disgustingly and still no call from Three to apologise to me and tell me they will be dealing with the disgusting behaviour, Three obviously support Thier staff and allow them to get away with treating customers so disgusting that's why Jamie and Kieran did just as they pleased so it makes sense why now. Why should I be chasing three to put a formal complaint when they have my details and have the decency to phone and speak to me and investigate this issue. They clearly don't give a damn how customers are treated nor do they want to take time to solve this, I will definitely not use Three ever again they all the same no wonder they train Thier senior staff to speak with such disrespect cause they don't care. Just avoid these to members of staff at the Kirkcaldy Branch so you don't get treated the way I did for no reason. Why then have you not contacted me if you take this very seriously please stop wasting my time with feedback that I know is just not true
September 30, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hello there, Michael.
We are sad to hear about the distressing experience you had at our Kirkcaldy branch. The level of service you've described is certainly not the standard we aim for, and we can understand your frustration and disappointment.
We take feedback like this very seriously. We appreciate you taking the time to create this feedback and review, all feedback is valuable and helps us to improve. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.