The staff in the Kirkcaldy branch have been incredibly helpful in all respects. They helped me claim Samsung promotions worth £200 which I would not have been able to do on my own. They cleaned up my... See more
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See what reviewers are saying
We were trying to address problems with our rather old phones and were very efficiently helped and even had our contracts adjusted to reduce our monthly payments.
Company replied
I would like to highly commend the team at the 3 store Kirkcaldy Mercat for excellent customer service. I would like to particularly praise Jade for her exceptional patience with me as I am not tech... See more
Company replied
Switching my broadband provider to Three was a smooth and hassle-free experience. From the start, their team was clear, knowledgeable, and easy to deal with, explaining everything in a straightforwar... See more
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Company details
About Three UK - 3Store Kirkcaldy
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 41, Mercat Shopping Centre, KY1 1NX, Kirkcaldy, North, United Kingdom
- 01592268008
4.8
Excellent
67 reviews
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Been in loads of times still lovely and…
Been in loads of times still lovely and helpful.
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
That’s lovely to hear, Lesley. We’re delighted that the team consistently provides the kindness and support you deserve 😊 -Manavata
Always very helpful
Always very helpful, spoke to lots of the team all lovely. Especially Kier and Megan.
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Woohoo 🎉 Agnes, we love hearing feedback like this 🌟 Delighted that Kier and Megan made your experience extra special. Here’s to great things ahead 💙 -Arvind
Reply from Three UK - 3Store Kirkcaldy
Hi George, thank you for sharing your experience. We’re glad our staff resolved the problem and made things easier for you. -Suhaas
Extremely helpful and professional
Extremely helpful and professional, takes the time to assist with our queries and didn't feel rushed
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hey.
Thank you. We really appreciate your review. -Pete
Perfect service as always staff in…
Perfect service as always staff in Kirkcaldy are always amazing
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
The Kirkcaldy team is on fire 🚀, consistently delivering the care you value and making every visit exceptional. Feedback like yours, Peter, fills us with pride. -Ashifa
Very polite and helpful
Very polite and helpful, explained everything well. Very professional.
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Oh wow, Ann! That’s what we call fantastic service and support. We truly appreciate you sharing this ;) -Kashish
Reply from Three UK - 3Store Kirkcaldy
Hey Jan, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Kirkcaldy
That's fabulous, Rosemary! We're glad Danielle gave you the support you needed. :) Thanks for a great review. -Neha
Lovely young woman was most helpful
Lovely young woman was most helpful. All my queries were answered to my satisfaction. Everything was smooth and my lack of tech was not mocked.
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Thank you, Moira, for such an uplifting review! We’re so happy that our team member was able to help you with kindness and care. Here’s to great things ahead! 😃 -Ayesha
Reply from Three UK - 3Store Kirkcaldy
Nancy, thanks so much for sharing this. It’s great to hear Jade made such a strong impression and gave you a standout experience. We really appreciate the 5 ⭐ review. -Kishan
Professional service in shop
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Thanks so much, Robert! 😊 We’re really glad you had a great experience in store and felt well looked after. -Shivam
Great staff and advice
Harvey and Jamie are friendly and up to date with the 3 products and gave me fantastic advice.
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Thank you so much for sharing your experience! 😊 We’re so pleased Harvey and Jamie could assist you and make your visit enjoyable. Wishing you a lovely day 🌟 Elaine. -Arvind
Kier is a 10/10 professional and kind
Kier is a 10/10 professional and kind. Service was fantastic. Made my day!
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Excellent service
Excellent service, Jamie delightfully cheeky and helpful.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Kirkcaldy
Hi Anne, your kind words mean a lot. We’re pleased our team could provide the support you needed. -Shivam
Reply from Three UK - 3Store Kirkcaldy
Thank you, Linda 🌟 for your amazing 5 ⭐ review. We're thrilled Jamie made your experience extra special. Wishing you a fantastic day ahead 😊 -Arvind
Jade ,was more than helpful and…
Jade ,was more than helpful and explained everything, very pleasant experience
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hey Bruce, that’s impressive! We’re so glad to hear Jade was able to help and provide you with such great support. Thank you for sharing this amazing 5⭐ review! -Veronica
Excellent service and so friendly
Excellent service and so friendly
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Just changed over hopefully y I'll…
Just changed over hopefully y I'll enjoy being with three
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Advisor was exceptional
Advisor was exceptional, got me my new phone deal and assisted in transferring everything from my old device, the advisor also helped show me the basics of my new device
December 23, 2025
Unprompted review
Reply from Three UK - 3Store Kirkcaldy
Hi Les, thank you for your 5 ⭐ review! It's always lovely to read such nice feedback. We hope you’re enjoying your new device! -Suhaas
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