I would like to thank your team for the excellent service we received today in your store. The staff were very friendly, helpful, and professional. They explained the offers very clearly and helped us... See more
Company replied
Location
Switch locationUnit 28, Lakeside Shopping Centre, RM20 2ZP West Thurrock, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a really great experience with Petro at the Three Lakeside store. He helped us switch six of our SIMs over to business accounts, which has ended up saving us money every month and given us ac... See more
Company replied
I’m so impressed by how Lou handled my issues with patience and clarity, and it turned a stressful situation into a great experience. He solved all my queries, efficiently and smoothly. Excellent cust... See more
Company replied
Fantastic service from Petro! He helped me secure three home broadband plans with great prices and even better support. Clear communication, fast setup, and zero hassle. Couldn’t have asked for more.... See more
Company replied
Company details
About Three UK - 3Store Lakeside
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 28, Lakeside Shopping Centre, RM20 2ZP, West Thurrock, London, United Kingdom
- 01708869745
4.8
Excellent
88 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patient and attentive
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Wow, we absolutely love hearing this, Thaha! Thank you for the feedback. Enjoy the rest of your day. -Afaq
I would like to thank your team for the…
I would like to thank your team for the excellent service we received today in your store. The staff were very friendly, helpful, and professional. They explained the offers very clearly and helped us choose the best option for our needs. We are very happy with the customer service and truly appreciate their support.
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Thank you for sharing this! We're so glad our team was able to guide you well and help you find an option that fit your needs. Hope to see you again soon! -Afaq
Reply from Three UK - 3Store Lakeside
Thanks a ton for your review! 🎉 We’re so happy that Olivia was able to help you with kindness and care. Here’s to great things ahead! 😃 -Ayesha
Blake solved my problem
Blake solved my problem with no issues - nice and quick and now I can look at my weather app
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Hi Rita, we’re thrilled that Blake delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Very friendly service from Petro
Very friendly service from Petro. Kind enough to take is thrpuhh everyone slowly and clearly. Blessed to have met him today, left happier than we came.
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
That’s impressive, Praise 🎯 We’re delighted to hear that Petro was so kind and provided such clear, patient support. It’s wonderful to know his friendly approach left you feeling so happy. Here’s to smooth moments ahead ✨ -Arvind
Brilliant customers service extremely…
Brilliant customers service extremely helpful
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Thank you for your comment, George! We’re delighted to hear that you received such outstanding and helpful support. -Afaq
Blake is amazing!
Blake was amazing and transferred everything over for me - nothing was a problem for him!
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Really happy to hear this, Folasade! Blake sounds like he handled everything smoothly for you. ☺️ -Ayesha
Excellent service from the 3 staff
Excellent service from the 3 staff, especially Blake who made the whole uograde experience stress free.
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Thanks so much, Ainsley! 🎉 We’re delighted that Blake was able to assist you in exactly the way you needed. Wishing you a wonderful day! ☺️ -Kashish
Blake from three store in lakeside was…
Blake from three store in lakeside was helpful and sorted everything I needed out with technical knowledge. Recommend highly.
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
We appreciate your feedback, Jake. It’s wonderful to know Blake at the Lakeside store provided such knowledgeable and helpful support. -Shivam
Petro was so helpful and really helped…
Petro was so helpful and really helped me throughout sorting my contract I couldn’t recommend him anymore top service lakeside store 👍🏻
March 29, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Thank you, Colleen, for sharing such wonderful feedback. We’re delighted to hear that Petro provided clear guidance and support during your visit. It’s great to know our Lakeside team made the process smooth and reassuring for you. 😇 -Prabhjeet
I had the best experience
I had the best experience, Petros was ever so helpful, very satisfied!!
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Thank you so much, Georgia! 🎉 We’re delighted Petros support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
Blake was amazing 👏
Blake was amazing in not only getting the phone needed. But also saved money on my broadband - an asset to the company
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Thanks for taking the time to write this brilliant review, Shahzad. We're delighted Blake got you a great deal and gave you a great experience :) -Scott
Amazing customer service from this store
Petro is an absolutely amazing customer service rep, he sorted all my plans out which another store had messed up and Petro actually saved me money, I will definitely come back to this store and to Petro when my other accounts need upgrading
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
That’s fantastic to hear, Claire 🚀 We’re delighted that Petro was able to resolve the account issues and reduce your monthly costs. It’s great to know you left feeling fully sorted and we look forward to helping with your future upgrades ✨ -Arvind
Purchased the New 5G outdoor wifi hub
Purchased the New 5G outdoor wifi hub. Completed all mu checks for service in my are ect.
Recived the device, no joy. Called customer service and was basicly told imediatly to return the unit or give it to a family member
ect.
EDIT (AS I CANNOT REPLY)
It was your team who came to this solution without any real assistane. I have a coppy of the full conversation if you wish to see it. I cannot post here as its too long.
It was a very strange interation. Very poor service and comunication. If i did not specify how i interprited their coments to me i would be paying for a service never recieved.
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Hey Richard, we understand how disappointing this experience has been. You can use this link to check your network coverage: https://bit.ly/2ThkuKd just enter your postcode to see what the service is like in your area. If you’re still having issues, please reach out to us at https://bit.ly/3MQgrfW. Our team is available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm. We’ll be happy to look into this and assist you further. -Veronica
Very very fast and thorough service.
Very very fast and thorough service.
Petro is a star Thankyou so much
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Hi Lou, thank you for taking the time to leave such a wonderful review! We’re so glad Petro was able to make your experience smooth and enjoyable. 🌼 -Neha
Excellent and easy walkthrough for…
Excellent and easy walkthrough for everything. Petro was a star.
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Hi there 👋 We absolutely love hearing this 🎉 It's great to know Petro was spot on and provided such effortless support. Thanks for being awesome 💙 -Arvind
Excellent service and staff very…
Excellent service and staff very helpful.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Thank you, Heather! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Alex at the Lakeside branch was…
Alex at the Lakeside branch was absolutely amazing! Very helpful and gave me the best deals! Really happy with the service.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Thank you for the review, Stella! We truly appreciate you sharing your experience. It’s wonderful to hear that Alex at the Lakeside branch helped you secure a deal that met your expectations. 🎉 -Neha
Reply from Three UK - 3Store Lakeside
Hi Iain, we're pleased to hear that our staff made your day! 🎉 Thank you for the amazing ⭐ review. -Neha
Great service.
Pedro in the lakeside store was fantastic very easy and got what we wanted explained everything very great service.
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Lakeside
Nothing delights us more than knowing you’re happy, Matthew! Thank you for celebrating Pedro’s efficiency. What a joy it was to serve you at Lakeside store! -Ashifa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.