I would like to thank your team for the excellent service we received today in your store. The staff were very friendly, helpful, and professional. They explained the offers very clearly and helped us... See more
Company replied
Location
Switch locationUnit 28, Lakeside Shopping Centre, RM20 2ZP West Thurrock, London, GB
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See what reviewers are saying
We had a really great experience with Petro at the Three Lakeside store. He helped us switch six of our SIMs over to business accounts, which has ended up saving us money every month and given us ac... See more
Company replied
I’m so impressed by how Lou handled my issues with patience and clarity, and it turned a stressful situation into a great experience. He solved all my queries, efficiently and smoothly. Excellent cust... See more
Company replied
Fantastic service from Petro! He helped me secure three home broadband plans with great prices and even better support. Clear communication, fast setup, and zero hassle. Couldn’t have asked for more.... See more
Company replied
Company details
About Three UK - 3Store Lakeside
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 28, Lakeside Shopping Centre, RM20 2ZP, West Thurrock, London, United Kingdom
- 01708869745
4.8
Excellent
88 reviews
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Reply from Three UK - 3Store Lakeside
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Fantastic customer service from Alex…
Fantastic customer service from Alex and Pietro. Would always return
October 30, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Thanks for your feedback, Cam, and it's lovely to hear that you enjoyed great customer service from Alex and Pietro. We appreciate you taking the time to share this with us. -Michael
Feedback
Very pleasant man Petro easy enjoyable experience got my new phone within minutes great customer service very knowledgeable *****
October 28, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Thanks for this amazing 5⭐review, Leanne. We really do appreciate you taking the time to send this over! Well done Petro🎉 -Jade
Alex was great helping me with fixing…
Alex was great helping me with fixing the situation with my phone , he went above and beyond just to make sure I was left satisfied , true customer care .
October 25, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish
October 25, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Excellent Customer Service
Went to store to price up an upgraded on one phone, and advice on how to fix a virus issue on a recently purchased phone.
Olivia provide a range of options, listening to requirements and provided three options that not only met our requirements, but also kept payments very close to what we were currently paying.
She wasn't pushy, answering questions and providing concise answers.
The virus isue, was dealt with by a colleague (I didn't get his name) quickly identifying the infected app causing the issue, and doing what was needed to resolve the issue.
He also identified apps I had transfered from my old phone that could cause issues in the future, advising on app pre-loaded in the phone which would provide protection from viruses.
The level of service, understanding, and advice was excellent.
Highly recommend this store.
October 11, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Hello there.
We're glad to hear that the team were able to help and provided an excellent service. Thanks for taking the time to leave this review. -Pete
Incredible help from Jamie the store…
Incredible help from Jamie the store manager! After 5 weeks of trying to sort out a problem with sky mobile, Jamie sorted the problem in 10 minutes!! He needs a pay rise!! I’m a very happy lady.
October 6, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Thanks very much for sharing this with us, Michelle :) we're really happy to hear that Jamie helped resolve things for you so quickly. -Michael
Fantastic!
Blake helped with the problem with a satisfactory outcome.
Very happy with customer care and support.
September 9, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Hey Kevin - We're delighted to hear that Blake gave you a positive experience. Your feedback is really appreciated, and we aim to ensure we maintain these standards for every customer :) Thank you -Michael
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