I would like to thank your team for the excellent service we received today in your store. The staff were very friendly, helpful, and professional. They explained the offers very clearly and helped us... See more
Company replied
Location
Switch locationUnit 28, Lakeside Shopping Centre, RM20 2ZP West Thurrock, London, GB
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See what reviewers are saying
We had a really great experience with Petro at the Three Lakeside store. He helped us switch six of our SIMs over to business accounts, which has ended up saving us money every month and given us ac... See more
Company replied
I’m so impressed by how Lou handled my issues with patience and clarity, and it turned a stressful situation into a great experience. He solved all my queries, efficiently and smoothly. Excellent cust... See more
Company replied
Fantastic service from Petro! He helped me secure three home broadband plans with great prices and even better support. Clear communication, fast setup, and zero hassle. Couldn’t have asked for more.... See more
Company replied
Company details
About Three UK - 3Store Lakeside
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 28, Lakeside Shopping Centre, RM20 2ZP, West Thurrock, London, United Kingdom
- 01708869745
4.8
Excellent
88 reviews
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Petro gave me wonderful service after a…
Petro gave me wonderful service after a little problem for my business account but alo haide the store manager and the business team then sorted it for me and was wonderful
December 4, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Thanks for the review. We're glad to hear it's been such a good experience for you -Maxine
I went in with not great expectations…
I went in with not great expectations of getting my situation sorted
Mo and Olivia were amazing. Thank yiyb
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Thanks for your feedback, Jodie, and it's lovely to hear that you enjoyed great customer service from Mo and Olivia. We appreciate you taking the time to share this with us. -Michael
Alex in the lakeside store was such a…
Alex in the lakeside store was such a great help with finding a device and plan for me very polite and pleasant. Service with a smile 😊
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Thanks for your feedback, Holly, and it's lovely to hear that you enjoyed great customer service from Alex during your store visit. We appreciate you taking the time to share this with us. -Michael
Lakeside store
Olivia was great helped in a really stressful and upsetting situation, honestly a credit you your team!
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Thanks for your feedback, Daisy, and it's lovely to hear that you enjoyed great customer service from Olivia at the store. We appreciate you taking the time to share this with us. -Michael
Was very helpful and patience
Was very helpful and patience, went through all different deals and offered us the best deal
November 25, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
That's ideal, Anwar, we're glad to hear it :) Thank you for writing a review -Scott
Reply from Three UK - 3Store Lakeside
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Good communication
Good communication, friendly people and atmosphere.
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Very helpful
Very helpful, friendly and easy to work with, Petro at lakeside grays store!
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Petro was absolutely outstanding his…
Petro was absolutely outstanding his care and attention was amazing and his knowledge was top notch. Amazing customer service credit to the team
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Good service
Customer service is good, especially James is Very friendly and helpful.
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Fantastic service from Petro
Fantastic service from Petro! He helped me secure three home broadband plans with great prices and even better support. Clear communication, fast setup, and zero hassle. Couldn’t have asked for more. Highly recommended!
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Petro helping set you up with Broadband is marvellous, Ram. We're so glad you took the leap :) Thank you for the 5 stars -Scott
Petro’s Outstanding Service
Petro has been extremely helpful every time we’ve been served by him. His knowledge and advice are always spot on, and he consistently goes above and beyond to make sure we get exactly what we need. Petro has assisted both me and my partner many times, and the service is always amazing. He always manages to find the best deals that suit us perfectly.
Thank you Petro!
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Happy 😃
Very satisfied with Luke and Blake customer support to find the right phone and right suggestion
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
I have the chance to meet petro it was…
I have the chance to meet petro it was a very helpful men explain everything answer me for all the questions so thank you so much petro for your help
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Thanks for this fantastic 5⭐ review, Alina-tanea. We really do love to hear this! Well done Petro 👏 -Jade
So helpful even so very pleased great girl was Leandra helped set our phone up
So helpful even helped set our phone up
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Thanks for this fantastic 4⭐ review, Mr Nelson. We really do appreciate it! Have a great day 😊 -Jade
Alex was very polite and welcoming
Alex was very polite and welcoming. He help me to resolve my issue with my phone. I was very pleased with the service provided.
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Thanks for this fantastic 5⭐ review, Samantha. We appreciate you taking the time to send this over! Well done Alex 🎉 -Jade
Leandra was very helpful and…
Leandra was very helpful and supportive. I have been having problems for a long time and she helped to solve them all!
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
We're sorry to hear you've been having issues, Aaron, but are thrilled that Leandra has gotten them resolved. That's brilliant :) -Scott
James was very helpful and help me set…
James was very helpful and help me set my phone up. Nothing was too much for him. The best Three Store around.
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Thanks for this fantastic 5⭐ review, Augustine. We appreciate you taking the time to send this over! Well done James 🎉 -Jade
Very calm in explanation of the device
Very calm in explanation of the device.
Give me various options and detailed examples of why the device I buy was the best.
Very intelligent with his work
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
Hello Njedika, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Everything was excellent
James was very patient and took his time to guide me through the process.
He was excellent.
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Lakeside
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
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