Izzie helped me get a new phone she asked me lots of questions and showed me some options, she was fabulous and very thorough. She set my new phone up for me and helped me transfer my data , she was w... See more
Company replied
Location
Switch locationUnit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB Lancaster, North, GB
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My phone was playing up and could barely do anything so I went to the store for support and walked out with another which they set up for me, the only downside was I forgot the password to my old emai... See more
Company replied
my experience was great in store they worked really hard and found soo many deals!! but i am giving up my samsung and going for shiny new google pixel. i am trading in my old phone and saying goodbye... See more
Company replied
I was served by Colly, who helped me make the most of the deals available. The whole experience of upgrading was made completely painless. Thank you Colly
Company replied
Company details
About Three UK - 3Store Lancaster SC
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB, Lancaster, North, United Kingdom
- 01524848234
4.8
Excellent
60 reviews
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Great service in store
Izzie helped me get a new phone she asked me lots of questions and showed me some options, she was fabulous and very thorough. She set my new phone up for me and helped me transfer my data , she was warm and welcoming and happy throughout. Highly recommend
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Julia, thanks for the lovely feedback. We’re thrilled to hear that Izzie at the store provided such attentive support, guided you through the options, and ensured your new device was fully set up with your data transferred smoothly and efficiently. Your recommendation truly means a lot to us.
– Three Social Media Team
popped into store to see dean but…
popped into store to see dean but couldn't buy anything because i didnt have my ID. i'm revisiting the store tomorrow to buy but in the mean time he made sure my phone was fully backed up and even cleaned it up for me! thanks i'll be back tomorrow!
August 16, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hey Wayne, thank you for your feedback. It’s lovely to hear Dean took great care of your device and made sure everything was fully sorted. We look forward to seeing you again soon! 😊 – Three Social Media Team
my experience was great in store they…
my experience was great in store they worked really hard and found soo many deals!! but i am giving up my samsung and going for shiny new google pixel. i am trading in my old phone and saying goodbye to my samsung but the staff made sure all my data was secure. thank u dean for that
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Wow, we absolutely love hearing this, Jenny! Thank you for the fantastic 5⭐ review. We can’t wait to welcome you back again!
– Three Social Media Team
My phone was playing up and could…
My phone was playing up and could barely do anything so I went to the store for support and walked out with another which they set up for me, the only downside was I forgot the password to my old email but they set me up a new one and got all my stuff across. Very grateful for that.
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hey Alan, that’s awesome! That's what we like to hear. Thank you for your feedback. – Three Social Media Team
Colly 👍
I was served by Colly, who helped me make the most of the deals available.
The whole experience of upgrading was made completely painless. Thank you Colly
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Tom, thank you for the wonderful 5⭐ feedback. We’re glad Colly made your upgrade smooth and helped you find the best offers. Your feedback means a lot. – Three Social Media Team
Reply from Three UK - 3Store Lancaster SC
Hi Shirley. We are delighted to hear that Isabella provided such fantastic support and made everything so straightforward for you. Thank you for sharing your lovely feedback. — Three Social Media Team
Had to go and visit dean the tech guru…
Had to go and visit dean the tech guru to fix a problem with a pdf reader on my phone as usual he sorted it all out for me, lovely lad
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hey there! What a sweet 5 star rating! Dean is truly exceptional. Thank you for sharing this, it means so much to us! 😊
In store appreciation
I really appreciate being able to go into store. Liam, in Lancaster, was super helpful when looking at contract options. Far quicker and easier for me than figuring it all out on the phone
July 29, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
We love this feedback, Ran! It’s wonderful to know that Liam in Lancaster made your contract choices super quick and easy in person. Thank you for sharing your experience! ✨
— Three Social Media Team
Dean did a fab job of setting my new…
Dean did a fab job of setting my new device up for me. Thank you so much
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Julie, we’re so pleased to hear Dean made setting up your new device feel simple. Thank you for sharing your experience – Three Social Media Team
Lovely day out in Lancaster
Lovely day out in Lancaster, visited my local three store after a receiving a texty on my phone saying I was due an upgrade. Was serviced with a smile by Dean and Jodie. 5 stars!
July 10, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Alec, thank you for sharing your lovely feedback. We're delighted to know that Dean and Jodie offered exceptional support with your upgrade and that your visit to Lancaster turned out to be such a positive experience.
– Three Social Media Team
The girls were amazing…
Had a problem with my old phone,was served my izzie and jodie . My old phone was goosed so they sorted me a new one out. Both girls werr great! We had a laugh.
July 7, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
John, thank you for letting us know. It is great to hear Izzie and Jodie sorted everything out for you and made the visit enjoyable.
Three Social Media Team
Made up with purchase
Went back to get new phones for me and the husband, served by anas wgi was extremely helpful.
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Love this energy 🎉 Judith. We’re delighted Anas provided such attentive support while helping you choose devices for both of you, and it's wonderful to know you're so pleased with your purchase 🌟
- Three Social Media Team
Reply from Three UK - 3Store Lancaster SC
Hey there! Thanks for your feedback, our team always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ — Three Social Media Team
Reply from Three UK - 3Store Lancaster SC
Hi Michael, thanks for the amazing 5⭐ shout out. We’re glad to know you received exceptional support and that your concern was resolved with care.
— Three Social Media Team
Liam mad the experience very easy
Liam mad the experience very easy. Highly recommended
July 5, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Thanks for this fantastic 5⭐ review, Leanne.! We’re glad Liam made everything so seamless for you. Your recommendation keeps us smiling.😊-Three Social Media Team
Highly recommend lancaster store
Really good experience in store dealt with jodie she was fab! I upgraded my sim and bought the phone outright she transferred everything over and helped me get into all my apps,I even got a great deal on a new tablet which again was set up! She couldn't of done anymore if she tried! Amazing
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Carol, thank you for the wonderful 5 star review. We’re delighted Jodie made your visit smooth and ensured your new devices were fully prepared and ready to use.Your recommendation keeps us smiling.😊-Three Social Media Team
Izzie was exceptional
Izzie was exceptional, im a dinosaur when it comes to tech ,but izzie talked me through everything set my phone up and guided me through the new features and set up of my nee phone
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Bill, we are absolutely thrilled to hear this! Izzie is a real asset to our team and made setting up your new phone a breeze.— Three Social Media Team
First class customer service
First class customer service, Izzie was so helpful and a delight, true Lancashire generosity of spirit and warmth.Thank.you.
Anne , visiting from London m
June 21, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi there. It is wonderful to hear that you experienced such first-class customer service and signature local warmth from Izzie during your visit from London. We are delighted that she made such a great impression, and thank you for taking the time to share your lovely feedback. -Shivam
Delightful
Izzie was wonderful, explained everything clearly and trandferred ny data, when ahe asked me for a review i was more then happy to rate her brilliant service.
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hey Neil, we’re so happy to know that Izzie was able to help you. Thank you for sharing your 5⭐ review! -Neha
Reply from Three UK - 3Store Lancaster SC
Hi Francis, thanks for your feedback. Nice to know Liam made things smooth and easy to understand - Three Social Media Team -Suhaas
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