I bought a new phone elsehwere im with three for my sim, they wouldnt help me set up my new phone so i went to a three store in lancaster and jodie helped me and talked me through my new phone she hel... See more
Company replied
Location
Switch locationUnit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB Lancaster, North, GB
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Colly was great from the off friendly and lovely, she is still training so she asked jodie the store manager to assist her,both girls assisted and found me a great deal on a new phone.they informed me... See more
Company replied
Weve bern with 3 for a number of years now and dean usually sorts us out ,he was on a day off but jodie was fantastic,she sorted our phones out and 2 new tablets for the same cost as we was paying. We... See more
Company replied
I went in needing help serting up my new phone and Colly offered to help and sort everything out. She explained that it would take about an hour so i had time to shop and get a coffee. I went back and... See more
Company replied
Company details
About Three UK - 3Store Lancaster SC
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB, Lancaster, North, United Kingdom
- 01524848234
4.9
Excellent
68 reviews
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Reply from Three UK - 3Store Lancaster SC
Hey there! Thanks for your feedback, our team always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ — Three Social Media Team
Reply from Three UK - 3Store Lancaster SC
Hi Michael, thanks for the amazing 5⭐ shout out. We’re glad to know you received exceptional support and that your concern was resolved with care.
— Three Social Media Team
Liam mad the experience very easy
Liam mad the experience very easy. Highly recommended
July 5, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Thanks for this fantastic 5⭐ review, Leanne.! We’re glad Liam made everything so seamless for you. Your recommendation keeps us smiling.😊-Three Social Media Team
Highly recommend lancaster store
Really good experience in store dealt with jodie she was fab! I upgraded my sim and bought the phone outright she transferred everything over and helped me get into all my apps,I even got a great deal on a new tablet which again was set up! She couldn't of done anymore if she tried! Amazing
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Carol, thank you for the wonderful 5 star review. We’re delighted Jodie made your visit smooth and ensured your new devices were fully prepared and ready to use.Your recommendation keeps us smiling.😊-Three Social Media Team
Izzie was exceptional
Izzie was exceptional, im a dinosaur when it comes to tech ,but izzie talked me through everything set my phone up and guided me through the new features and set up of my nee phone
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Bill, we are absolutely thrilled to hear this! Izzie is a real asset to our team and made setting up your new phone a breeze.— Three Social Media Team
First class customer service
First class customer service, Izzie was so helpful and a delight, true Lancashire generosity of spirit and warmth.Thank.you.
Anne , visiting from London m
June 21, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi there. It is wonderful to hear that you experienced such first-class customer service and signature local warmth from Izzie during your visit from London. We are delighted that she made such a great impression, and thank you for taking the time to share your lovely feedback. -Shivam
Delightful
Izzie was wonderful, explained everything clearly and trandferred ny data, when ahe asked me for a review i was more then happy to rate her brilliant service.
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hey Neil, we’re so happy to know that Izzie was able to help you. Thank you for sharing your 5⭐ review! -Neha
Reply from Three UK - 3Store Lancaster SC
Hi Francis, thanks for your feedback. Nice to know Liam made things smooth and easy to understand - Three Social Media Team -Suhaas
Helpful service
Upgraded my phone with anas, he was pleasant, friendly and really helpful.he took his time and was really attentive with 2 dinosaurs.
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello Christopher! We’re so happy to hear that you had a great experience with us. Thank you for the 5⭐ review! We’re always happy to help. -Neha
Thanks as usual guys
Great guys in there, thanks as usual for helping me renew and kudos for setting up my shiny new device
June 9, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Lovely, Stephen! We absolutely love hearing this. We’re so glad you received the best support from us, and we can’t wait to welcome you back soon! 😉 -Kashish
The two lads (Liam and his other…
The two lads (Liam and his other colleague) in the Lancaster Store , Sunday 31 May 2026 were a fresh of breath air… went to EE, my long time provider, would not budge on any deals sim only or new phones… twenty seconds looking and ‘nope, nothing’ however 3!!!! They found deals, applied sims, deals, and more deals and in the end walked out with two new latest I-phones…. Only £20 more than my sim deal! Well done guys… going that extra mile to sort it! Hope you get your festival!
May 31, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello Katherine, we’re glad to hear that you had a wonderful experience with us. Your feedback means a lot, and we can’t wait to welcome you back! 🙌 -Neha
Helpful staff
Went to buy a new phone, Liam helped me choose and set up my new one , pleasant staff and experience
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Kay, thank you for sharing your feedback, we are glad that Liam and the team looked after you so well, making your purchase smooth and getting everything fully working on your new device! Your appreciation means a lot to us. -Shivam
Great service received
I called into three store and was greeted by the manager ,she was lovely and super helpful in helping switch me and my husband from o2,process was easy and seamless thank you to your staff 😊
June 5, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
We're so glad to hear store manager and the whole team worked their magic, Sarah :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. -Kashish
Dean was great as usual thanks for…
Dean was great as usual thanks for helping me set up my phone again after the repair :)
June 3, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Patricia, we’re thrilled that Dean delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
came in to get new phone
came ib to get new phone. liam was amazing at setting it up for me
June 3, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello Den, good to hear Liam made the setup process easy and everything was sorted smoothly for you. Thanks for sharing your experience. -Suhaas
Reply from Three UK - 3Store Lancaster SC
Thanks for this fantastic 5⭐ review, David. We're delighted to hear that Anas at the branch was supportive and attentive in resolving your needs. -Maryalex
Visited Dean in the store
Visited Dean in the store who set me up with the same broadband my sister got from him and he setme up a brand new tablet i got too. Thanks dean.
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Thanks for sharing, 🎉 Kay! Dean clearly worked some magic getting your new broadband set up, and hearing this kind of feedback really makes our day. Enjoy your new tablet! 🥰 -Samad
Thank you 3 for setting up my new phone…
Thank you 3 for setting up my new phone even when it was bought somewhere else my contrct is with 3 and Dean in the store helped me brilliantly so thank you very much
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Paul,
This is wonderful to read. We’re glad Dean could step in and get everything set up for you. Thanks for choosing us and for the lovely review. 😊 -Ayesha
I couldn't get the phone i wanted on…
I couldn't get the phone i wanted on the day I wanted it as I didn't realise I needed ID to do it. Visited the following day and had a great experience with dean and jodie! And now I am writing this from my new phone.
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Patricia, thanks for sharing this. Glad everything went smoothly, with Dean and Jodie helping you get sorted with your new phone. -Suhaas
Friendly happy visit
I went into lancaster shop because ut stopped charging properly and it was time for a new phone. I was greeted my the manager jodie she was super helpful and friendly she took me through the whole process to getme a new phone and the best deal. My daughter is due an upgrade soon i will definitely be back.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi, Tracey! We’re so glad we could help get your charging issues sorted with a brand-new phone! It’s lovely to hear that Jodie took such great care of you. We can’t wait to welcome you and your daughter back for her upgrade soon! 🥰 -Prabhjeet
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