I bought a new phone elsehwere im with three for my sim, they wouldnt help me set up my new phone so i went to a three store in lancaster and jodie helped me and talked me through my new phone she hel... See more
Company replied
Location
Switch locationUnit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB Lancaster, North, GB
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See what reviewers are saying
Colly was great from the off friendly and lovely, she is still training so she asked jodie the store manager to assist her,both girls assisted and found me a great deal on a new phone.they informed me... See more
Company replied
Weve bern with 3 for a number of years now and dean usually sorts us out ,he was on a day off but jodie was fantastic,she sorted our phones out and 2 new tablets for the same cost as we was paying. We... See more
Company replied
I went in needing help serting up my new phone and Colly offered to help and sort everything out. She explained that it would take about an hour so i had time to shop and get a coffee. I went back and... See more
Company replied
Company details
About Three UK - 3Store Lancaster SC
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB, Lancaster, North, United Kingdom
- 01524848234
4.9
Excellent
68 reviews
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Really helpful
Went into lancaster store to enquire about using my phone in spain, the manager jodie was really helpful she explaons the costs and added a bundle to my account for me she also sorted my wife with a new phone contract and transfered eveeything over from her old one. Amazing service i will be back when my phone is due.
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
My store visit
Hello, we called the Lancaster store the day before today to book in for a new phone and a data transfer done to it for today. They said that was fine and I was made to feel welcome. Today i went and got my new phone and it has all my stuff on it which is wonderful. Staff were polite and friendly and so helpful.
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
That's terrific, Mandy, we're overjoyed that you had such an efficient journey to getting your new phone, and that the Lancaster store were so efficient. Thank you for a great review :) -Scott
Lancaster helpful as usual
I had a virus on my phone and went to see the lovely handsome man in store called dean who fixed it for me. My phone is now fixed and working again. I will go in to see him again in a couple of months when my contract is due.
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hey there, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Dean help me again
I visited store to see Dean as he always helps me for years , he helped me out with new phone and set it up 4 me so that even an idiot could use it , it is now basic phone
Dean is wonderful as always and know more about technology than any one , and I am thankful I have a three store close to home I can go to If I need 2
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Lancaster Three
Liam made me and my husband feel welcome in store we came from Kendal to visit. Store was nice and clean and both him and dean were very helpful and even managed to save us money!
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
That's wonderful, Steve. We're pleased that Liam was professional and made you feel comfortable in store. Thank you for your great review ;) -Scott
Helpful & amazing staff
Jodie at the 3 store in Lancaster was amazing. She explained everything and was extremely helpful
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Thanks for this fantastic 5⭐ review, Claire. We really do appreciate you taking the time to send this over! Great work Jodie 🎉 -Jade
Heyy helped me review my contract and…
They helped me review my contract and make changes as I so desired. I am not native English so they helped me speak to customer services too
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
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