I really appreciate being able to go into store. Liam, in Lancaster, was super helpful when looking at contract options. Far quicker and easier for me than figuring it all out on the phone
Company replied
Location
Switch locationUnit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB Lancaster, North, GB
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See what reviewers are saying
Had to go and visit dean the tech guru to fix a problem with a pdf reader on my phone as usual he sorted it all out for me, lovely lad
Company replied
Weve bern with 3 for a number of years now and dean usually sorts us out ,he was on a day off but jodie was fantastic,she sorted our phones out and 2 new tablets for the same cost as we was paying. We... See more
Company replied
Really good experience in store dealt with jodie she was fab! I upgraded my sim and bought the phone outright she transferred everything over and helped me get into all my apps,I even got a great deal... See more
Company replied
Company details
About Three UK - 3Store Lancaster SC
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB, Lancaster, North, United Kingdom
- 01524848234
4.8
Excellent
55 reviews
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Reply from Three UK - 3Store Lancaster SC
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Helped me switch
Came to 3 store as my o2 contract was ending and the signal is poor , they did a coverage check for me and said I’d get signal , they were friendly and helpful, helped me moved my number across. So far so good!
January 6, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Well done !!
Liam the guy who sorted our phones and internet out was very clued up with setup and great information he told , great !
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Thanks for your 5 ⭐ review, John, and it's lovely to hear that you enjoyed great customer service from Liam with your mobile and Broadband services. We appreciate you taking the time to share this with us. Happy New Year 🎊. -Michael
Had an impromptu visit to the store but…
Had an impromptu visit to the store but ended up upgrading my phone and getting a prepaid Mastercard gift from Samsung to boot. Great stuff!
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
That’s what we like to hear, Sandra! 🥳 We’re absolutely buzzing that your spontaneous visit turned into a winning trip with a shiny new upgrade and a Samsung treat to top it off. Thank you for the stellar 5 ⭐ review, you’ve truly made our day! -Kishan
My best phone experience to date
Dean and Jodie provided perspective altering service during my visit. I was skeptical about three, but their professionalism and candor ensured I felt at ease, especially as a vulnerable person.
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi James, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Fantastic
Fantastic, brilliant staff that supported me with my phone journey and broadband 😊
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Anthony! We absolutely love hearing this. We're glad to hear that you were given excellent support throughout. Hope you have a wonderful day 😊 -Kashish
Honest and caring team at Three
Both people in store were incredibly welcoming and very patient and knowledgeable. After having a pressured sales team at Vodafone in lancaster misleading and lying to me the team at Three took their time outline just what I needed.
Fab team and thank you for the time and care you took.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
We're heartened that you had a great experience in store, Louis. That you found the service transparent and comfortable, so you could make the right decision for yourself. Thank you for a brilliant review -Scott
Really helpful
Went into lancaster store to enquire about using my phone in spain, the manager jodie was really helpful she explaons the costs and added a bundle to my account for me she also sorted my wife with a new phone contract and transfered eveeything over from her old one. Amazing service i will be back when my phone is due.
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
My store visit
Hello, we called the Lancaster store the day before today to book in for a new phone and a data transfer done to it for today. They said that was fine and I was made to feel welcome. Today i went and got my new phone and it has all my stuff on it which is wonderful. Staff were polite and friendly and so helpful.
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
That's terrific, Mandy, we're overjoyed that you had such an efficient journey to getting your new phone, and that the Lancaster store were so efficient. Thank you for a great review :) -Scott
Lancaster helpful as usual
I had a virus on my phone and went to see the lovely handsome man in store called dean who fixed it for me. My phone is now fixed and working again. I will go in to see him again in a couple of months when my contract is due.
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hey there, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Dean help me again
I visited store to see Dean as he always helps me for years , he helped me out with new phone and set it up 4 me so that even an idiot could use it , it is now basic phone
Dean is wonderful as always and know more about technology than any one , and I am thankful I have a three store close to home I can go to If I need 2
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Lancaster Three
Liam made me and my husband feel welcome in store we came from Kendal to visit. Store was nice and clean and both him and dean were very helpful and even managed to save us money!
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
That's wonderful, Steve. We're pleased that Liam was professional and made you feel comfortable in store. Thank you for your great review ;) -Scott
Helpful & amazing staff
Jodie at the 3 store in Lancaster was amazing. She explained everything and was extremely helpful
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Thanks for this fantastic 5⭐ review, Claire. We really do appreciate you taking the time to send this over! Great work Jodie 🎉 -Jade
Heyy helped me review my contract and…
They helped me review my contract and make changes as I so desired. I am not native English so they helped me speak to customer services too
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
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