Three UK - 3Store Leeds (Merrion Centre) Reviews 

185
TrustScore 5 out of 5

4.9

Unit 25, The Merrion Centre, LS2 8NG Leeds Merrion, Midlands, GB


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Rated 5 out of 5 stars

had a great experience at the Three UK store in Leeds. The staff were very friendly, professional, and patient throughout the whole process. They took the time to explain everything clearly and helped... See more

Company replied

Rated 5 out of 5 stars

Just wonderful! I came directly to the store because I had an awful experience with the 5G hub delivery via dpd; however, Yaseen & Awais made sure to get everything sorted right away in less than 15 m... See more

Company replied

Rated 5 out of 5 stars

I visited the store on Sunday and received outstanding service from start to finish. The store manager, Lukasz, went above and beyond to help with my enquiry. I was looking for the best internet optio... See more

Company replied

Rated 5 out of 5 stars

Very patient came in for a virus on my phone and told the advisor about the passing of my family member and he guided me in the right direction and helped me sort out my current plans. Hugely recommen... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Leeds (Merrion Centre)

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 25, The Merrion Centre, LS2 8NG, Leeds Merrion, Midlands, United Kingdom

  • 01132449217

4.9

Excellent

TrustScore 5 out of 5

185 reviews

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4.9

All reviews

(185)

32,904 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good service by awais

May 14, 2026
Unprompted review
Three UK - 3Store Leeds (Merrion Centre) logo

Reply from Three UK - 3Store Leeds (Merrion Centre)

Hi Merlyn, we’re thrilled that Awais delivered exceptional service. Thank you for taking the time to leave us a 5⭐ review. -Maryalex

Rated 5 out of 5 stars

Experience was amazing Azeem

Experience was amazing Azeem. Was able to help us set the phone up without any troubles thank you very much

May 13, 2026
Unprompted review
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Reply from Three UK - 3Store Leeds (Merrion Centre)

Hi Elaine, thanks for sharing this with us. It’s great to hear Azeem made the setup process smooth and hassle‑free, and that everything was sorted without any trouble. We really appreciate you taking the time to highlight his support. -Shivam

Rated 5 out of 5 stars

Azeem was very friendly

Azeem was very friendly, patient, and helpful. He explained everything clearly and made the whole process really easy for me. Great customer service — thank you!

May 11, 2026
Unprompted review
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Reply from Three UK - 3Store Leeds (Merrion Centre)

Hey Anqi, we’re overjoyed to hear that Azeem turned your day around and made everything easier. Wishing you smooth, happy moments ahead!😊 -Ayesha

Rated 5 out of 5 stars

The way they receive customers

The way they receive customers, the way they explain all the things.

May 10, 2026
Unprompted review
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Reply from Three UK - 3Store Leeds (Merrion Centre)

Hi, Juma! We love to hear this! Creating a welcoming environment and making sure everything is clear and easy to understand is exactly what we aim for. 🥰 -Prabhjeet

Rated 5 out of 5 stars

Yaseen was very helpful and patient and…

Yaseen was very helpful and patient and helped me solve a big problem which I had with my phone great lad

May 9, 2026
Unprompted review
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Reply from Three UK - 3Store Leeds (Merrion Centre)

Hi Kevin, we’re glad to hear Yaseen was patient and able to resolve that phone issue for you. It’s great to know you had such a positive experience! -Kishan

Rated 5 out of 5 stars

Terrific customer service from Yasseen…

Terrific customer service from Yasseen and Omar. Quick setup of my broadband router and it was ready to go plug and play. Works great too. Thanks guys

May 3, 2026
Unprompted review
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Reply from Three UK - 3Store Leeds (Merrion Centre)

Jack, your shout out truly brightened our day! Yasseen and Omar will be delighted to know their support made things effortless for you. Enjoy the smooth connection and thanks for sharing your experience! -Manavata

Rated 5 out of 5 stars

Brilliant service from yaseen helped…

Brilliant service from yaseen helped with my sim plan and took his time explaining everything to me

May 2, 2026
Unprompted review
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Reply from Three UK - 3Store Leeds (Merrion Centre)

Hello there! Yaseen has a remarkable talent for transforming everyday interactions into an extraordinary experiences, and it’s wonderful to know you felt that spark. Feedback like yours, always brings a smile to our faces! -Ashifa

Rated 5 out of 5 stars

Awais was excelente sorted out my…

Awais was excelente sorted out my tablet deal and found me affordable up grades thanks to him

May 2, 2026
Unprompted review
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Reply from Three UK - 3Store Leeds (Merrion Centre)

From securing the right deal to unlocking real value, Awais truly delivered for you, Maria. We’re thrilled he helped you walk away with a tablet setup that fits your needs and upgrades that make perfect sense. Smart choices all around. -Ashifa

Rated 5 out of 5 stars

Great service from yaseen helped me…

Great service from yaseen helped me renew my plan and reduced my price

May 2, 2026
Unprompted review
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Reply from Three UK - 3Store Leeds (Merrion Centre)

Thank you, Mark. We’re really glad to hear Yaseen was able to help you renew your plan and even reduce your price. We appreciate you sharing your experience. -Ayesha

Rated 5 out of 5 stars

Great deal

Great deal. Thank you

May 2, 2026
Unprompted review
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Reply from Three UK - 3Store Leeds (Merrion Centre)

That's impressive, Deborah 🎉 Delighted to know you grabbed a fantastic value! Wishing you more reasons to smile today 😊 -Arvind

Rated 5 out of 5 stars

Yaseen was friendly and nice and helped…

Yaseen was friendly and nice and helped me with my sorting my bill

May 1, 2026
Unprompted review
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Reply from Three UK - 3Store Leeds (Merrion Centre)

Hi Tapson, we’re thrilled to hear that Yaseen delivered exceptional service! Thank you for taking the time to leave us a review. -Neha

Rated 5 out of 5 stars

Go see Awais in Merrion Centre A*

Awais was an absolute legend in the Merrion store today. Made the set up super easier than expected and sorted me out a great deal with my sim at the same time!

April 28, 2026
Unprompted review
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Reply from Three UK - 3Store Leeds (Merrion Centre)

Hi Olivia! It is fantastic that you departed our Merrion location feeling so satisfied with your visit. Awais provided heroic support by ensuring your mobile configuration was seamless and providing a superior package for your connectivity. -Kishan

Rated 5 out of 5 stars

Good reception

I was given a warm reception from Lucas and Azeem

April 23, 2026
Unprompted review
Three UK - 3Store Leeds (Merrion Centre) logo

Reply from Three UK - 3Store Leeds (Merrion Centre)

Hello Thomas. Remarkable signal and a gracious welcome from Lucas and Azeem. -Kishan

Rated 5 out of 5 stars

Thanks to both of hế gents in shop

Thanks to both of hế gents in shop. Really help me

April 19, 2026
Unprompted review
Three UK - 3Store Leeds (Merrion Centre) logo

Reply from Three UK - 3Store Leeds (Merrion Centre)

Hi, Hoa! We’re so pleased both of our colleagues were able to give you the support you needed and make your visit such a positive experience. 🥰 -Prabhjeet

Rated 5 out of 5 stars

Good service awais sorted my internet…

Good service awais sorted my internet issue

April 16, 2026
Unprompted review
Three UK - 3Store Leeds (Merrion Centre) logo

Reply from Three UK - 3Store Leeds (Merrion Centre)

Thank you, Prachi. We’re delighted Awais quickly resolved your internet issue and ensured everything worked smoothly. Your feedback means a lot to us. -Suhaas

Rated 5 out of 5 stars

Good service awais

April 15, 2026
Unprompted review
Three UK - 3Store Leeds (Merrion Centre) logo

Reply from Three UK - 3Store Leeds (Merrion Centre)

Hi Patrick, great to hear that Awais provided you with good service 🌟. It’s encouraging to see the team’s efforts recognised and appreciated 🙌 -Shivam

Rated 5 out of 5 stars

Joseph went over and above to help me…

Joseph went over and above to help me with my query. Thank you!!

April 13, 2026
Unprompted review
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Reply from Three UK - 3Store Leeds (Merrion Centre)

Hi Mudadie! It’s wonderful to know Joseph resolved everything smoothly. Thank you for taking the time to leave this 5⭐ review. -Maryalex

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service! And product knowledge!

April 11, 2026
Unprompted review
Three UK - 3Store Leeds (Merrion Centre) logo

Reply from Three UK - 3Store Leeds (Merrion Centre)

Hi Ricky, great to know the team gave you such confident support and guidance. -Kishan

Rated 5 out of 5 stars

Fantastic service awais

April 8, 2026
Unprompted review
Three UK - 3Store Leeds (Merrion Centre) logo

Reply from Three UK - 3Store Leeds (Merrion Centre)

Thanks a lot, Alan. We’re really pleased to hear Awais gave you such great support. Your feedback truly means a lot to us. -Manavata

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