had a great experience at the Three UK store in Leeds. The staff were very friendly, professional, and patient throughout the whole process. They took the time to explain everything clearly and helped... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just wonderful! I came directly to the store because I had an awful experience with the 5G hub delivery via dpd; however, Yaseen & Awais made sure to get everything sorted right away in less than 15 m... See more
Company replied
I visited the store on Sunday and received outstanding service from start to finish. The store manager, Lukasz, went above and beyond to help with my enquiry. I was looking for the best internet optio... See more
Company replied
Very patient came in for a virus on my phone and told the advisor about the passing of my family member and he guided me in the right direction and helped me sort out my current plans. Hugely recommen... See more
Company replied
Company details
About Three UK - 3Store Leeds (Merrion Centre)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 25, The Merrion Centre, LS2 8NG, Leeds Merrion, Midlands, United Kingdom
- 01132449217
4.9
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Umar was very helpful setting up my new…
Umar was very helpful setting up my new phone and transferring my data. Thank you so much.
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Upgrading SIM only plan
I went in to see if I could achieve a better deal on my out of contract SIM only.
Yaseeh and Azeem were very helpful, with no drama.
Very happy with outcome. Thanks guys.
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Thanks for this great 5⭐ review, Stephen. This is what we like to hear! Fantastic work Yaseeh & Azeem 😊 -Jade
Experience is amazing
Experience is amazing. Staff is very friendly and helping.
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Thanks for the 5* review! We appreciate your feedback -Maxine
Good sale from Azeem
Good sale from Azeem, If you come here, please find Azeem
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Thanks for your feedback, Zhuotong, and it's lovely to hear that you enjoyed great customer service from Azeem. We appreciate you taking the time to share this with us. -Michael
Good service thanks Awais
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
We're thrilled that Awais could give you the help you need, Agnes :) Thanks for your review -Scott
I'm happy for service
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
That's great to hear -Maxine
Very patient came in for a virus on my…
Very patient came in for a virus on my phone and told the advisor about the passing of my family member and he guided me in the right direction and helped me sort out my current plans. Hugely recommend very patient young man. Thank you Awais from Leeds merrion!
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi there.
We're glad to hear that Awais was able to provide support to you during your visit to store.
Thanks for taking the time to leave feedback about your experience. -Pete
Helpful and good service
Lukasz was helpful. Cleaned my phone from unwanted games. Thank you
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Thanks for this amazing 5⭐ review, Toni. We really do appreciate you taking the time to send this over! Great work Lukasz 🎉 -Jade
Excellent Service! By Awais
Excellent Service!
I had a great experience with Awais from customer service at Merrion Centre Leeds — he helped me switch my network to Three in just a few seconds! The process was super quick, easy, and hassle-free. Awais was polite, professional, and really knew what he was doing. Fantastic service — thank you, Awais!
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Tink was really helpful in the Leeds…
Tink was really helpful in the Leeds store today upgrading my phone. Tink took the time to check all my debit payments and also transfered data for me onto new phone. Polite and able to answer all questions . I'm very pleased with my new upgrade & contract. Always a pleasure to visit the store & have customer service in person.
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Gentleman that looked after us today…
Gentleman that looked after us today was patient and very kind I believe his name was Azeem lovely chap.
October 29, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Thanks for this fantastic 5⭐ review, Mrs Place. We really do appreciate you taking the time to send this over! Great work Azeem 🎉 -Jade
Got phone sorted quickly and…
Got phone sorted quickly and efficiently thanks Awais
October 25, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Very helpful and happy with service
October 17, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Tink from your 3 Marrion centre…
Tink from your 3 Marrion centre location is extremely fabulous & knowledgeable about the service offerd by 3.....
October 10, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Fantastic stuff, Blythe. We're glad to hear you had a good experience. Thanks for the 5 star review. -Pete
he was kind to me
October 7, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Thanks for this amazing 5⭐ review, Haben. We really appreciate you taking the time to share this with us -Jade
It's so good I love it 😍
Awais helped me find a affordable student plan thank you very much
October 2, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Awesome to hear! -Maxine
Best experience ever
I would like to leave the best review to Miss Tink, She make my day and Helped me, my daughter and my wife with the issues we had.
Thousand of Thanks
September 26, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hello there, Jimi.
It's absolutely wonderful to hear about the great experience you had with Miss Tink! We'll be sure to pass along your kind words and thanks. Making our customers' day is what we aim for, and we're delighted she was able to help you, your daughter, and your wife resolve your issues. Thank you for taking the time to share your great review! -Pete
Came for a phone upgrade awais helped…
Came for a phone upgrade awais helped me find a deal and helped me to organise my new phone and was very helpful thank you.
September 25, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hello there.
We're happy to hear that Awais was able to help you with your phone upgrade, find a great deal, and organize your new phone! We appreciate you taking the time to let us know about your positive experience. Thank you for your review! -Pete
Upgrade
Experience great.
Both Tink and Lukasz were exceptional and very helpful.
11 out of 10
September 21, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi, Colin.
Thank you for taking the time to leave this feedback. We're glad to hear that you had an excellent experience and that both Tink and Lukasz were so helpful. We appreciate you sharing your positive comments and are always working to improve our services. -Pete
I came in looking for an e sim awais…
I came in looking for an e sim awais and umar guided me through options and helped me find a affordable plan. Thank you v much
September 20, 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hello.
Thanks for your feedback. We're glad to hear that Awais and Umar were able to help you find an affordable plan and guide you through the process of getting an eSIM. We appreciate you taking the time to share your positive experience with our team. We're always working to provide the best possible service, and your review is a great help. Thanks again for your review! -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.