Great customer service from lucy. Helped me transfer everthing and explained how to use the new phone. Really recommand the shop. Excellent.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The customer service was fantastic. Easy to communicate with the 3 agent, and very friendly. Good offer, of what was available, sorting out a new sim and broadband service. Explained I had a c... See more
Company replied
We had such a wonderful experience thanks to the superbly friendly staff. Lucy and Karen were sweet, polite, and down-to-earth, making us feel truly valued as customers. Their helpfulness and kindness... See more
Company replied
Lucy has been great looking after my husband in hus journey of getting a new phone. Professional and always smiling. Thank you Lucy
Company replied
Company details
About Three UK - 3Store Leicester (G'tree Gate)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 Gallowtree Gate, LE1 5AD, Leicester, Midlands, United Kingdom
- 01162625846
5.0
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service was fantastic
The customer service was fantastic. Easy to communicate with the 3 agent, and very friendly.
Good offer, of what was available, sorting out a new sim and broadband service.
Explained I had a cooling of period!
If I'm not happy then I can come back in to the store.
Service was really quick, with no messing around. Plus all my sim cards were activated for me.
Great service!!
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thank you for this amazing review! We’re glad to hear that communication was easy, the service was fast, and everything was activated for you. 😊 -Veronica
Reply from Three UK - 3Store Leicester (G'tree Gate)
That's brilliant, Rashim! We're so happy to hear that Lucy gave you all the support you needed. Thank you so much for the 5⭐ review! -Maryalex
Jibraan was very professional and very…
Jibraan was very professional and very helpful
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Amazing stuff, Sukhveer! 🌸 Great to hear Jibraan made everything feel smooth and easy for you. -Samad
Hamza was very good
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hey Arshnoor, that’s fabulous 💫 We’re delighted that Hamza offered steady, reassuring support and left a positive impression. Wishing you great things ahead 💙 -Arvind
Pratiksha was really efficient
Pratiksha was really efficient. I was in a hurry and she summarised all the information quickly for me
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Wow, Ibrahim! It’s great to hear that Pratiksha made the whole process feel effortless and ensured such a seamless experience. -Afaq
Great talk TQ for the heloy
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thanks a ton, Uday! 🎉 We’re so glad everything went perfectly with us, and we can’t wait to welcome you back again! 🥰 -Kashish
Excelent service by the guys jn store
Excelent service by the guys jn store. Very helpful and did everything that was needed to help gey me sey up
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thank you for sharing this lovely comment, Vesal! We're thrilled to hear that our team provided such great support and ensured everything was handled smoothly. -Afaq
Appreciate the help Lucy gave me
Appreciate the help Lucy gave me, and her options available to my situation.
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hi Umamah, we’re pleased Lucy supported you and talked you through the choices that fit your needs. -Kishan
Reply from Three UK - 3Store Leicester (G'tree Gate)
Really appreciate this, Adeola! Lucy will be thrilled to know her support stood out. -Manavata
Service in store was amazing by luiza
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thanks for your review, Abdbakar. We’re delighted to hear Luiza provided such amazing service during your visit. It’s wonderful to know her support made a positive impact on your experience. -Shivam
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thank you so much, Ggenti! 🎉 We’re delighted that Lucy was able to support you exactly the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
very good service thanks lucy
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thanks so much, Madalina! Wonderful to hear your visit went so smoothly. Lucy will be thrilled to know her support made everything easy for you. -Manavata
Pratiksha was very helpful
Pratiksha was very helpful. She explained everything to me clearly and I feel confident coming back to me.
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Yay! We absolutely love hearing this, 🎉 Pratiksha really nailed it! Nothing beats walking away with outstanding customer service. You’re awesome, Hasmita! 💗 -Kashish
Reply from Three UK - 3Store Leicester (G'tree Gate)
Amazing, Sandeep! We’re delighted to know our team delivered the level of care and support that made your experience smooth and enjoyable. 😇 -Prabhjeet
Reply from Three UK - 3Store Leicester (G'tree Gate)
You've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Friendly sales staff
Friendly sales staff
Good customer service
Excellent persuasive techniques
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Lovely feedback, Barbs 💫 It’s great to hear our team made such a positive impression and supported you with clear, confident guidance. Here’s to many more great experiences ahead 💙 -Arvind
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hi Deepthi, that’s delightful! We’re so happy to hear that you had a positive experience. Your feedback means a lot to us. -Suhaas
Great service from karin and…
Great service from karin and LLucy.thank you
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Bravo, Cristina! 🎊 We're thrilled to hear that Karin and LLucy made your experience epic. Thank you for sharing such an outstanding 5 ⭐ review. -Afaq
Mohammed was very helpfull
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hi Harini, we're delighted that Mohammed could provide such a supportive experience for you. -Kishan
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hello Chandrika, thank you for your 5 ⭐ review! It’s wonderful to hear such kind feedback. We hope you have a fantastic day! 😊 -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.