Lucy has been great looking after my husband in hus journey of getting a new phone. Professional and always smiling. Thank you Lucy
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Pratiksha sorted out my contract really quick. She was fast and efficient and made sure I knew what I was signing before going ahead
Company replied
Staff at the store were incredibly knowledgeable of products and offers. The whole visit took less than 10 minutes and I left with a reduced contract and free EE roaming. Karin was great!
Company replied
Pratiksha has helped me out so much on various occasions. She always goes out of her way to make sure my needs are heard and spends extra time with me.
Company replied
Company details
About Three UK - 3Store Leicester (G'tree Gate)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 Gallowtree Gate, LE1 5AD, Leicester, Midlands, United Kingdom
- 01162625846
5.0
Excellent
218 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Leicester (G'tree Gate)
We really appreciate your kind words, Mushtaq! 🌟 It’s great to know you had such a positive experience with us. Thanks for sharing 🙌 -Shivam
I meet a lovely young lady she helped a…
I meet a lovely young lady she helped a lot
she made good contract for me
And i am very happy with the service she gives to me
Regards
Govand Karim
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thank you for sharing your feedback, Govand. It’s great to hear that our team member created such a smooth, supportive experience and helped you set up a contract that suits you well. -Afaq
Had a great experience with Hamza he…
Had a great experience with Hamza he was super helpful and friendly.
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hi Tara, thank you for taking the time to share this 🎯 Hamza's dedication and care made your experience exceptional. Wishing you an amazing day 🌼 -Arvind
Reply from Three UK - 3Store Leicester (G'tree Gate)
Amazing, Chidimma! It’s great to hear that Hamza made such a positive impact. Moments like this brighten our day. -Afaq
Hamza was efficient and helped me in…
Hamza was efficient and helped me in store
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Boom 💥 Reviews like yours make our day! We're delighted that Hamza provided such great support and helped make your visit pleasant. Thanks for sharing your lovely experience with us, Nawaz 🌟 -Arvind
Jibraan assisted me very well
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hey Suman, that’s superb! We’re glad everything was sorted out smoothly for you. Thank you for sharing this wonderful 5⭐ review! -Veronica
Excellent service in store
Excellent service in store, easily have me a replacement sim with no hassle
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hey Mohamed, thank you for taking the time to share this lovely feedback! We're always happy to help 😊 -Suhaas
Very good all service is great she give…
Very good all service is great she give me a good contract
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hey Anisa, that’s awesome! That’s what we like to hear. Thank you for your feedback. ⭐ -Neha
Good Service By Pratiksha
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hello Naga, thank you for sharing your experience. We’re delighted Pratiksha gave you such helpful service. -Suhaas
So kind and helpful Lucy
So kind and helpful Lucy. We will be coming back.
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Those 5 ⭐ vibes say it all, Sharon. Hats off to Lucy for keeping excellence alive every single time. We can’t wait to welcome you back again🤗 -Ashifa
Lucy is a very hardworking and amazing…
Lucy is a very hardworking and amazing person. She always gives me the best deal
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Tope, thank you for taking the time to share this. It’s clear that Lucy’s dedication has made a strong impression, and your feedback inspires us to maintain that level of excellence. -Manavata
Lovely chat with Patricia as she…
Lovely chat with Patricia as she explained everything calmly and to my understanding.
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hey Cynthia, we’re delighted Patricia walked you through everything with such clarity and patience. -Suhaas
Reply from Three UK - 3Store Leicester (G'tree Gate)
Amazing, McDonald! Great to know that Lucy was super helpful to you. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Lovely service and really professional
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Oh wow, Arvind! Shout out to our team, that’s what we call fantastic service. Thank you! ☺️ -Kashish
It's good behavior solve my problem…
It's good behavior solve my problem also and to understandabal parson jibraan .
Thank you so much jibraan
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Lusy
Lusy
I WOULD LIKE TO DESCRIBE THE STAFF MEMBER BECAUSE
She was sweetly friendly and she have a good communication.Skills and she helped me a lot by changing my contract and i'm really happy for the customer service . Thank you for your help lusy
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thank you for sharing, Nid. We’re thrilled Lusy’s kindness and support made your experience outstanding. -Suhaas
Reply from Three UK - 3Store Leicester (G'tree Gate)
Bella, your feedback fills us with joy! 🌟 We're delighted to hear that Lucy made your experience seamless. We hope you have a wonderful day! -Afaq
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hey, now that’s what we call fantastic service and support, thanks PB for sharing this with us! 🥰 -Kashish
Excellent service by Jibraan will…
Excellent service by Jibraan will definitely come back
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thanks for this fantastic review, Punu! We’re thrilled to hear Jibraan provided amazing support. We look forward to welcoming you back again! -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.