I've been in many times to three and always met with the happiest bunch who go beyond to help with issues, contracts and sorting whatever I've needed!! Huge thank you to Jasmine to has helped me every... See more
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Really helpful assistant with excellent solution for me.bought a Google pixel 11 phone completed phone contract ,number transfer everything very quickly. Very smooth transaction, now to wait for deliv... See more
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Very friendly helpful staff,Jasmine was very good at explaining and talking us through options available to us. You wouldn't get this level of service on line. Face to face is so much better and ea... See more
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Without doubt Lincoln store saved me as a customer! I’d had a few issues with customer services on line so popped into store. Drew and Scott dealt with my issue, offered support and advice and not onl... See more
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Company details
About Three UK - 3Store Lincoln
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 19 Waterside Shopping Centre, LN2 1DH, Lincoln, Midlands, United Kingdom
- 01522542340
4.9
Excellent
85 reviews
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Drew was great helped get us a working…
Drew was great helped get us a working SIM card ! A true asset to the store.
September 3, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Ernest, we're pleased to see Drew's support made an impact. Moments like these highlight the dedication of our teams, and we're grateful you took the time to leave a review. 💜
Three Social Media Team
Had an issue with spam adds on phone…
Had an issue with spam adds on phone but James sorted it super quickly.
September 1, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That's brilliant, Dawn 🌟 We're pleased James got to the heart of the issue and had everything back on track in no time 💙
- Three Social Media Team
Reply from Three UK - 3Store Lincoln
Hi there ✨ Jasmine clearly made an impact. Thanks for the lovely shout‑out 💙
- Three Social Media Team
Great customer service
Great customer service. Jasmine was great in helping us get the better deal and service
August 29, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Lily, thank you for sharing your feedback. We're pleased to know Jasmine made such a positive impression and helped identify the right solution for you. Thanks again for taking the time to leave a review, and have a great day. 💜
Three Social Media Team
Fantastic
Fantastic, helped me when online and phone call centre couldn’t. 10/10
August 29, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That's impressive, Stephen 🎯 We're pleased the team could succeed where other routes had fallen short. Your 10/10 speaks volumes 💙
- Three Social Media Team
I've been in many times to three and…
I've been in many times to three and always met with the happiest bunch who go beyond to help with issues, contracts and sorting whatever I've needed!! Huge thank you to Jasmine to has helped me every year and always found amazing deals! Thank you!
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Geoghegan, your message means a lot. Knowing Jasmine and the rest of the team consistently go the extra mile for you is exactly what we aim for. Thanks for being with us.
– Three Social Media Team
Jasmine
Great swift service from Jasmine. Good value for money and extremely friendly service
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi there, thank you for reviewing us. It is wonderful to hear that Jasmine looked after you so efficiently and provided such a welcoming experience. We are glad you are happy with our competitive pricing too.— Three Social Media Team
Really helpful assistant …
Really helpful assistant with excellent solution for me.bought a Google pixel 11 phone completed phone contract ,number transfer everything very quickly. Very smooth transaction, now to wait for delivery of phone
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Jacqueline, thanks for the amazing feedback. We’re happy to hear that you have been provided with exceptional assistance, right from choosing your new device to getting everything set up and transferred without any hassle and in no time.
– Three Social Media Team
Very friendly helpful staff,Jasmine was…
Very friendly helpful staff,Jasmine was very good at explaining and talking us through options available to us.
You wouldn't get this level of service on line.
Face to face is so much better and easier to deal with.
We will definitely come back in the future
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thank you for the great shout‑out, Robert! Jasmine’s dedication truly made a difference, and it’s wonderful to know everything was handled smoothly. We can’t wait to welcome you back again.-Three Social Media Team
Went to Three to get a new phone.
Went to Three to get a new phone.
Great service from Jasmine.
Nice to have face to face contact :)
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thank you for sharing your experience, Carla! It's wonderful to hear that you received great face-to-face service from Jasmine at our store while getting your new phone. 🥰 - Three Social Media Team
Came in too sort my phone out and saw…
Came in too sort my phone out and saw Scott, he sorted it very quickly really nice man
August 10, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That’s so wonderful to hear, Gwenda! 🎉 Scott really is a star, and we’re thrilled he could get your phone sorted so quickly for you. Thanks for sharing the love! ☺️ — Three Social Media Team
Dropped my phone in the river and was…
Dropped my phone in the river and was super worried but I saw Harvey and Scott who put my mind at ease and got me a new phone sorted. Super happy
August 9, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thank you for the lovely review, Mark. We’re glad Harvey and Scott were there to support you and get your new device sorted without any hassle. 😊 – Three Social Media Team
I appreciate the service we had at the…
I appreciate the service we had at the shop. Jasmine is so kind and helpful. Thank you
July 25, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Tina, we are glad to hear that you had a great experience during your shop visit and that Jasmine looked after you with such kindness. It is wonderful to know you received such helpful support from her. — Three Social Media Team
Thank you Jasmine for your excellent…
Thank you Jasmine for your excellent customer service. It was really appreciated.
July 25, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Oriachim, we are glad to hear that Jasmine looked after you so well and provided such excellent care during your interaction. It is wonderful to know her support made a positive difference for you. — Three Social Media Team
Great service thankyou for your help…
Great service thankyou for your help Jasmine
July 25, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
This made our day 🌈 Toni. We’re pleased Jasmine delivered such top‑tier support 🌼
- Three Social Media Team
James managed to help with an issue on…
James managed to help with an issue on my phone charging and got it fixed
July 24, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Wow, Robert! 🎉 It’s wonderful to hear that James made your experience seamless. Thank you for taking the time to leave an incredible 5 ⭐ review! – Three Social Media Team
Excellent service very pleasant…
Excellent service very pleasant experience surprised to be remembered from 4 years ago she has a better memory than my phone, thanks Jasmine
July 23, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Ade, we’re thrilled Jasmine created such a memorable experience and offered truly thoughtful support. Thank you for sharing your experience with us. Have a lovely day 😊
Three Social Media Team
Very helpful very happy with service!
July 18, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thank you, Marta, for your 5 star review. We’re delighted to hear you had a wonderful experience 😊
Three Social Media Team
Excellent service as always!
Having had excellent customer service here on previous occasions, we returned today with my 84-year old Dad to help him buy a new phone. Jasmine was so helpful and patient (as always!) and gave us some excellent and honest advice, without any kind of unnecessary hard sell! All staff at the Lincoln store are welcoming and polite, and we will have no hesitation in following them to their new location down the road when our contracts are due for renewal.
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Zoe, thank you for sharing such a lovely message.
It’s wonderful to hear Jasmine looked after your dad with so much patience and care.
We’re truly grateful for your kind words about the whole team, and it means a lot that you’ll follow us to the new store. 😊
— Three Social Media Team
James helped me set up my account on…
James helped me set up my account on the three app, made it very easy for me to access my bill
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi there, thank you for the fantastic 5 star rating! We’re delighted to hear that James made everything straightforward and helped you feel confident using your account.-Three Social Media Team
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