This review relates to the Lincoln branch. We were served today by James. Exceptional customer service. No hard sell at all. Actually saved us money across our multiple accounts. Service like that i... See more
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Without doubt Lincoln store saved me as a customer! I’d had a few issues with customer services on line so popped into store. Drew and Scott dealt with my issue, offered support and advice and not onl... See more
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Really helpful assistant with excellent solution for me.bought a Google pixel 11 phone completed phone contract ,number transfer everything very quickly. Very smooth transaction, now to wait for deliv... See more
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I've been in many times to three and always met with the happiest bunch who go beyond to help with issues, contracts and sorting whatever I've needed!! Huge thank you to Jasmine to has helped me every... See more
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Company details
About Three UK - 3Store Lincoln
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 19 Waterside Shopping Centre, LN2 1DH, Lincoln, Midlands, United Kingdom
- 01522542340
4.9
Excellent
90 reviews
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Excellent customer service
Excellent customer service, jasmine was really helpful
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That’s fabulous, Wayne! We’re delighted to hear that Jasmine provided outstanding support and made your experience seamless. -Neha
James was lovely and sorted my…
James was lovely and sorted my problems, even put a screen protector on the phone for me!
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Nothing makes us happier than fixing what truly matters and bringing smiles along the way, Valerie. James did that flawlessly and the screen protection was the perfect finishing touch to an already exceptional visit. -Ashifa
Rang 3 today and spoke to jasmine
Rang 3 today and spoke to jasmine. Absolutely brilliant experience, I'd managed to delete all my contacts from old phone which deleted them on new phone. Jasmine talked me through how to recover them. I can't thank her enough. Amazing
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thank you for sharing your experience! We’re thrilled Jasmine could guide you through and make things easier. -Suhaas
Harvey in 3 was very helpful
Harvey in 3 was very helpful. He helped me with app support & even showed me how to use the odeon app.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hey, Julie! We’re delighted to hear that Harvey was able to provide such helpful support, not only with the app but also by guiding you through the Odeon app. Thank you for your kind words! ☺️ -Prabhjeet
I was able to get help with a app…
I was able to get help with a app problem & advice on how to contact people via whatsapp. James & Harvey were very helpful.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Boom 💥 It’s brilliant that James and Harvey provided such top-tier support for your app and messaging queries. Here’s to many more smooth experiences ahead, Atanaska 🚀 -Arvind
Paul & Harvey were very helpful in…
Paul & Harvey were very helpful in store. Any issues with my new S26 I was able to get their help & they fixed my problems. Thank you for your help 3 store.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That’s brilliant, Elsbeth! We’re so happy to know you received the best help from Paul & Harvey. We’re always excited and happy to help our customers. Thank you so much for the 5 ⭐ review! -Kashish
Lovely customer service
Scott was lovely. Made me laugh a lot.and he was extremely helpful.
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Appreciate this, Ada. Scott’s energy is unmatched, and it’s great to hear he made your visit fun and super easy. 🥳 -Ayesha
Drew provided great service in store…
Drew provided great service in store today helped me fix my connection on my phone by giving me a replacement SIM card. A true asset to the store.
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That’s fantastic to hear, Louise! 🌟 We’re so glad to know Drew made your experience special. Your appreciation means a lot, you’ve brightened our day! 😉 -Kashish
Great service Jasmine 👍
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thanks so much, David. We’re thrilled to hear Jasmine made your experience a great one. Really appreciate you sharing this with us. -Manavata
Three store Lincoln where very helpful…
Three store Lincoln where very helpful today
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hey Patricia! 🎉 That’s awesome to hear! A huge shoutout to Lincoln for making your experience excellent. Thank you so much for sharing your feedback! 🥰 -Kashish
I got help from Harvey on how fix my…
I got help from Harvey on how fix my phone screen & sound settings. He was really helpful & fixed my issues. Thank you Harvey
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thank you for sharing your feedback, Liz. We’re delighted Harvey was able to sort out your phone settings and get everything working as it should -Shivam
Had a fantastic experience today in the…
Had a fantastic experience today in the Three Store in Lincoln. Drew helped me put my sim in my new phone and put a screen protector on for me.
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That's wonderful to hear, Marion! 🌟 A big shoutout to Drew at our Lincoln branch for providing such amazing support. Thank you for sharing your lovely feedback. 💬😊 -Veronica
Jasmine was very helpful
Jasmine was very helpful! Excellent service !
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hey Steven, we’re so glad to hear Jasmine was able to help and provide you with such great support. 😊🌟 -Veronica
Had a fantastic day today in the Three…
Had a fantastic day today in the Three shop. Thought i had lost everything as i could not get into my phone drew helped get me a new phone that works like the old one. Thank you!
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Woohoo, Adrian! 🎊 We are delighted that Drew could assist with the setup and make sure your new device felt just right. It is lovely to hear you had such a positive experience. Wishing you lots of joy ahead ❤️ -Arvind
Jasmine was cerut helpful and got me…
Jasmine was cerut helpful and got me new sim cards. Thank you
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That’s brilliant, Cristian! We’re so happy to hear that Jasmine handled everything so smoothly for you. -Veronica
Had a lot of issues with spam adverts…
Had a lot of issues with spam adverts obviously my phone bur James managed to fix it for me, very useful thank you
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Paul, thanks for letting us know. We’re really pleased James could get the spam adverts sorted for you and was able to provide the support you needed. Hope you have a wonderful day! 😊 -Neha
A truly great experience Drew helped us…
A truly great experience Drew helped us transfer all our data to the new phone. A great addition to the store.
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Absolutely fabulous, Henry! We’re delighted to hear that Drew was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
I went to the Three store in Lincoln to…
I went to the Three store in Lincoln to get help with my mobile broadband and Jasmine was very helpful and solved my issues, a credit to retail.
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thanks a ton for your review, Luke. 🎉 We’re delighted to hear that Jasmine at our Lincoln store got your mobile broadband issues sorted so smoothly. She’ll be thrilled to know her support made such a difference. Wishing you great things ahead 💙 -Arvind
James was very helpful and sorted an…
James was very helpful and sorted an issue with my messaging services
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That’s wonderful to hear! It sounds like James provided outstanding support and ensured everything was running smoothly again. -Manavata
Scott got me a good deal for home…
Scott got me a good deal for home broadband and a sim card very polite and helpful.
February 27, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi there, we’re delighted Scott provided such courteous support and helped you secure a great offer. Thank you for your valuable feedback. -Suhaas
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