I've been in many times to three and always met with the happiest bunch who go beyond to help with issues, contracts and sorting whatever I've needed!! Huge thank you to Jasmine to has helped me every... See more
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Really helpful assistant with excellent solution for me.bought a Google pixel 11 phone completed phone contract ,number transfer everything very quickly. Very smooth transaction, now to wait for deliv... See more
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Very friendly helpful staff,Jasmine was very good at explaining and talking us through options available to us. You wouldn't get this level of service on line. Face to face is so much better and ea... See more
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Without doubt Lincoln store saved me as a customer! I’d had a few issues with customer services on line so popped into store. Drew and Scott dealt with my issue, offered support and advice and not onl... See more
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Company details
About Three UK - 3Store Lincoln
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 19 Waterside Shopping Centre, LN2 1DH, Lincoln, Midlands, United Kingdom
- 01522542340
4.8
Excellent
81 reviews
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Nice with Mr Scott helped me look for…
Nice with Mr Scott helped me look for job aswel
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Fantastic to hear, Joseph! We’re thrilled Scott was able to help you with your job search too. Thank you for your feedback! ⭐🙌 -Veronica
Absolutely brilliant
Absolutely brilliant. Above and beyond as always. Jasmine is extremely helpful.
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hello Tracey! 😄 Thank you for your lovely words! We’re so happy to hear that Jasmine worked her magic. Your feedback means a lot, and we can’t wait to welcome you back! ☺️ -Kashish
Amazing helpful staff
Amazing helpful staff, so friendly and make me feel very comfortable to come in and ask for help with anything to do with phones or our accounts
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Thank you for your service today
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Brian, you've made us smile! 😊 Thank you for the lovely 5 ⭐ review. Wishing you a fantastic day! -Afaq
Fabulous Customer Service
I went into the Lincoln Three store for help with our broadband account, efficient, friendly and understanding. A credit to the high street, thank you Three Lincoln.
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thanks for the 5⭐ review, Carol! We're thrilled our team gave you great service and helpful guidance at the Lincoln Three store. -Neha
Really happy with the deal I got
Really happy with the deal I got. Drew was really friendly & also showed me the new features on my new Samsung. Now I can take even better photos. Thanks again
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Aw, it’s great to know Drew made your visit so positive. Hearing that you’re excited to take even better photos has us over the moon too. Thank you for sharing your feedback Margaret. 😃 -Kashish
Bad service
Upgraded my iphone last week, transferred everything over. Inserted SIM card. And had a few problems Took it to three store in Lincoln who were less than helpful but he did remove sim card and play with settings. Reinserted SIM card and the problem was worse ! He said I would have to telephone tech dept and they would do a network reset ? I rang them on Monday and we discovered he had replaced it with an O2 sim ! Promised to despatch a new one which I would receive on Wednesday by amazon courier. 1-42 pm got email from amazon saying running late and would be with me tomorrow. At 3 o’clock got new email saying it was arriving early ! And would be with me between 3:30pm and 5-45 pm. Nothing has arrived Terrible service I’m deciding wether to cancel contract and return phone as still within 14 days
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hey Jim, we understand how disappointing this delivery experience has been. We’d like the chance to understand more about what went wrong and see how we can make things right. Please reach out to us at https://bit.ly/3C43TKN so we can look into this further for you. -Prabhjeet
Very helpful in store
Very helpful in store. I got a Samsung A17 on a great deal for less than I am paying just now. Always great in the shop.
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
Hey Linda, truly outstanding! 💫 Thank you for the 5 ⭐ love. Your words shine as a celebration of brilliant choices and joyful moments 🌟 -Ashifa
First Class Service
Always first class service with the guys here, customer care is top of the list, thank you for all your help!
December 28, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Fantastic experience at Three
Fantastic experience at Three, Harvey and Scott were both attentive whilst tending to me, they were very informative and I must say it's the best customer service I've received!
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Amazing staff and store
Amazing staff and store, got me the best deal and was so helpful
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Lincoln
Hey Elena, thank you for the 5 ⭐ review! We’re delighted to hear your experience was fabulous. Have an amazing day! -Afaq
10/10 experience - fab customer service
Great experience, friendly and helpful staff! Buying a new phone can be so overwhelming as there are so many different options but these guys helped me find exactly what I needed. I never felt rushed to make a decision and they were happy to answer all my questions. They clearly know a lot about the products and can recommend the right one for different lifestyles to help you pick what you need, respecting your budget. 10/10!
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
Thanks for your feedback, Zsofia, and it's lovely to hear that you enjoyed great customer service during your phone purchase. We understand how important it is to take time with such a decision, and are delighted that you felt taken care of in this regard. We appreciate you taking the time to share this with us. -Michael
A big thankyou to Jasmine
Visited Three today with a bit of a tricky situation regarding a company claiming to be Three, so to come into the store and talk to someone in person about it was a great help. Jasmine was brilliant at listening and helping with the situation in any way possible to try and best resolve the situation. I have been with Three for many years and all the staff in store are always so friendly and helpful. Jasmine is an absolute credit to the store.
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi there, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
James was a star!
James was a star, sorted out the business account I needed.
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
Hey Thomas, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
All staff are amazing very helpful
All staff are amazing very helpful, I’m with them about 20 years and all my family, I do recommend this place.
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
We're grateful for your continued loyalty, Jolanta. We hope to give you great service for years to come :) -Scott
I came in too see Scott he was very…
I came in too see Scott he was very helpful and extremely funny he always puts a smile on my face when i leave
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
Thanks for this fantastic 5⭐ review, Arshdeep. We really do appreciate you taking the time to send this over! Great work Scott 🎉 -Jade
Scott was amazing he was a legend
Scott was amazing he was a legend! his service, knowledge and friendliness made our visit to the three Lincoln branch a memorable one!
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Tamsin, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
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