This review relates to the Lincoln branch. We were served today by James. Exceptional customer service. No hard sell at all. Actually saved us money across our multiple accounts. Service like that i... See more
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Without doubt Lincoln store saved me as a customer! I’d had a few issues with customer services on line so popped into store. Drew and Scott dealt with my issue, offered support and advice and not onl... See more
Company replied
Really helpful assistant with excellent solution for me.bought a Google pixel 11 phone completed phone contract ,number transfer everything very quickly. Very smooth transaction, now to wait for deliv... See more
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I've been in many times to three and always met with the happiest bunch who go beyond to help with issues, contracts and sorting whatever I've needed!! Huge thank you to Jasmine to has helped me every... See more
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Company details
About Three UK - 3Store Lincoln
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 19 Waterside Shopping Centre, LN2 1DH, Lincoln, Midlands, United Kingdom
- 01522542340
4.9
Excellent
90 reviews
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Came in too get help too set new phone…
Came in too get help too set new phone with scott who was very helpful
February 27, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Richard, thanks for sharing your experience. It’s great to hear Scott was very helpful when you came in to get help to set up your new phone. -Kishan
Helper with social media in store
Harvey was very helpful and friendly,helping me with facebook.
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Amazing, Elaine! We're glad to hear that Harvey provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Reece helped me fix some issues with my…
Reece helped me fix some issues with my device regarding viruses. Very helpful and informative. Would recommend.
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Keith! Thank you for sharing this. It’s great to hear that Reece provided clear guidance and got everything running smoothly again. -Afaq
I came in too get a new sim card and…
I came in too get a new sim card and was served by Stanley and Scott both was very funny i am very happy with the service
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Nanshak, thank you for sharing your experience. It's great to hear that Stanley and Scott made everything seamless and provided such attentive support. -Afaq
Drew helped me in store with an issue &…
Drew helped me in store with an issue & they're always helpful in store
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hey Wilfred, we’re delighted that Drew made everything seamless for you. Thank you so much for sharing this amazing 5⭐ review! -Veronica
Amazing Deal on International Calls
Amazing Deal on International Calls
Do you need to make International Calls on your mobile? Think it's too expensive? Am Anglo-Aussie and needed to make like ET and phone home ('Straya).
3 has a add-on for £7 where you get 100 minutes and can call 55 countries.
Even better, pay £12 and you get UNLIMITED calls that month, still to 55 countries.
You can just click on it on the 3 website. Important to remember to remove it, as it auto-renews each month.
Without this add-on, the calls I made would have cost around £150. Astonishing value. Check it out !!!
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That's awesome to hear! We’re delighted to hear that our International Calling add-ons have been so useful for you and offered great value. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
I had issues with cleaning apps &…
I had issues with cleaning apps & advertisement with my phone. Harvey was able to help me clear my phone so it works again. Thank you Harvey.
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hello Doreen. We’re thrilled to hear Harvey was able to sort out the problems with your phone and get everything running smoothly again. We hope you have a wonderful day! 😊 -Prabhjeet
Nice with Mr Scott helped me look for…
Nice with Mr Scott helped me look for job aswel
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Fantastic to hear, Joseph! We’re thrilled Scott was able to help you with your job search too. Thank you for your feedback! ⭐🙌 -Veronica
Absolutely brilliant
Absolutely brilliant. Above and beyond as always. Jasmine is extremely helpful.
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hello Tracey! 😄 Thank you for your lovely words! We’re so happy to hear that Jasmine worked her magic. Your feedback means a lot, and we can’t wait to welcome you back! ☺️ -Kashish
Amazing helpful staff
Amazing helpful staff, so friendly and make me feel very comfortable to come in and ask for help with anything to do with phones or our accounts
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Thank you for your service today
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Brian, you've made us smile! 😊 Thank you for the lovely 5 ⭐ review. Wishing you a fantastic day! -Afaq
Fabulous Customer Service
I went into the Lincoln Three store for help with our broadband account, efficient, friendly and understanding. A credit to the high street, thank you Three Lincoln.
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thanks for the 5⭐ review, Carol! We're thrilled our team gave you great service and helpful guidance at the Lincoln Three store. -Neha
Really happy with the deal I got
Really happy with the deal I got. Drew was really friendly & also showed me the new features on my new Samsung. Now I can take even better photos. Thanks again
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Aw, it’s great to know Drew made your visit so positive. Hearing that you’re excited to take even better photos has us over the moon too. Thank you for sharing your feedback Margaret. 😃 -Kashish
Bad service
Upgraded my iphone last week, transferred everything over. Inserted SIM card. And had a few problems Took it to three store in Lincoln who were less than helpful but he did remove sim card and play with settings. Reinserted SIM card and the problem was worse ! He said I would have to telephone tech dept and they would do a network reset ? I rang them on Monday and we discovered he had replaced it with an O2 sim ! Promised to despatch a new one which I would receive on Wednesday by amazon courier. 1-42 pm got email from amazon saying running late and would be with me tomorrow. At 3 o’clock got new email saying it was arriving early ! And would be with me between 3:30pm and 5-45 pm. Nothing has arrived Terrible service I’m deciding wether to cancel contract and return phone as still within 14 days
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hey Jim, we understand how disappointing this delivery experience has been. We’d like the chance to understand more about what went wrong and see how we can make things right. Please reach out to us at https://bit.ly/3C43TKN so we can look into this further for you. -Prabhjeet
Very helpful in store
Very helpful in store. I got a Samsung A17 on a great deal for less than I am paying just now. Always great in the shop.
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
Hey Linda, truly outstanding! 💫 Thank you for the 5 ⭐ love. Your words shine as a celebration of brilliant choices and joyful moments 🌟 -Ashifa
First Class Service
Always first class service with the guys here, customer care is top of the list, thank you for all your help!
December 28, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Fantastic experience at Three
Fantastic experience at Three, Harvey and Scott were both attentive whilst tending to me, they were very informative and I must say it's the best customer service I've received!
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Amazing staff and store
Amazing staff and store, got me the best deal and was so helpful
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Lincoln
Hey Elena, thank you for the 5 ⭐ review! We’re delighted to hear your experience was fabulous. Have an amazing day! -Afaq
10/10 experience - fab customer service
Great experience, friendly and helpful staff! Buying a new phone can be so overwhelming as there are so many different options but these guys helped me find exactly what I needed. I never felt rushed to make a decision and they were happy to answer all my questions. They clearly know a lot about the products and can recommend the right one for different lifestyles to help you pick what you need, respecting your budget. 10/10!
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Lincoln
Thanks for your feedback, Zsofia, and it's lovely to hear that you enjoyed great customer service during your phone purchase. We understand how important it is to take time with such a decision, and are delighted that you felt taken care of in this regard. We appreciate you taking the time to share this with us. -Michael
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