Really helpful assistant with excellent solution for me.bought a Google pixel 11 phone completed phone contract ,number transfer everything very quickly. Very smooth transaction, now to wait for deliv... See more
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Very friendly helpful staff,Jasmine was very good at explaining and talking us through options available to us. You wouldn't get this level of service on line. Face to face is so much better and ea... See more
Company replied
Without doubt Lincoln store saved me as a customer! I’d had a few issues with customer services on line so popped into store. Drew and Scott dealt with my issue, offered support and advice and not onl... See more
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Having had excellent customer service here on previous occasions, we returned today with my 84-year old Dad to help him buy a new phone. Jasmine was so helpful and patient (as always!) and gave us som... See more
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Company details
About Three UK - 3Store Lincoln
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 19 Waterside Shopping Centre, LN2 1DH, Lincoln, Midlands, United Kingdom
- 01522542340
4.8
Excellent
79 reviews
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I came into the store to pay a bill and…
I came into the store to pay a bill and was served by Reece swiftly and politely. I also brought up an issue with viruses on my phone, and Reece was kind enough to download an anti virus software on my phone with my consent. I really appreciated the help.
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thank you for your lovely feedback, Barry! We’re delighted that Reece made your visit smooth and helpful from start to finish. 🌟 -Veronica
Went to the Three store in Lincoln.Drew…
Went to the Three store in Lincoln.Drew helped me set up my new phone and was very polite. Would recommend highly an overall pleasent experience.
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Margaret. Thank you for sharing your experience. We are glad to hear that Drew at our Lincoln branch looked after you so well, helping you get your new phone set up while providing such polite and professional support. -Shivam
Without doubt Lincoln store saved me as…
Without doubt Lincoln store saved me as a customer! I’d had a few issues with customer services on line so popped into store. Drew and Scott dealt with my issue, offered support and advice and not only did I change my mind about leaving but we changed all my family across to three from O2… great customer service - well done Lincoln team.
June 3, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hello Sally, we appreciate you taking the time to share your positive experience following your visit to our Lincoln branch. It is wonderful to hear that Drew and Scott provided such excellent support and advice to help move your family over to our network. -Kishan
Had a great time today in the Three…
Had a great time today in the Three store in Lincoln. My phone had a lot of viruses on it and Drew helped get the phone working normally again. Fantastic service!
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi there 👋 Thanks for sharing your experience. Drew used stellar expertise to clear those phone issues and restore everything to normal with supreme success. Wishing you a wonderful day ☺️ -Arvind
James helped me with some setting so my…
James helped me with some setting so my phone that really annoyed me, easy as anything.
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Averil,
So glad to hear James was able to sort those settings for you so easily ⭐ He’ll be delighted to see your feedback. -Ayesha
Went into store after having app issues…
Went into store after having app issues & they were able to stop the ads from cleaning. Really happy with their help.
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That’s wonderful, Richard 🎉 We're delighted our team used their prompt care to resolve your phone's application issues smoothly. Enjoy your glitch-free device 📱 ✨ -Arvind
Jasmine made everything clear & simple…
Jasmine made everything clear & simple for me to understand.
There was no 'hard sell'.
Very open & friendly.
Thanks for a great service
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hey Janice! We’re delighted that Jasmine gave you excellent support throughout the whole process. Your feedback means a lot to us. 😊 -Prabhjeet
Excellent customer service
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Laura, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Always helpful when I need it
Always helpful when I need it. Reece was able to give me advice.
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thanks so much, Paula. It’s great to hear Reece was there for you and offered the right advice when you needed it. -Ayesha
Really good experience in store with…
Really good experience in store with Scott. Always there when I need support.
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Wow, Helder! 🌟 Scott’s amazing service truly stands out, and we’re thrilled to hear you had such an incredible experience. ☺️ Thank you so much for the 5⭐ review! -Ayesha
Excellent customer service
Excellent customer service, jasmine was really helpful
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That’s fabulous, Wayne! We’re delighted to hear that Jasmine provided outstanding support and made your experience seamless. -Neha
James was lovely and sorted my…
James was lovely and sorted my problems, even put a screen protector on the phone for me!
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Nothing makes us happier than fixing what truly matters and bringing smiles along the way, Valerie. James did that flawlessly and the screen protection was the perfect finishing touch to an already exceptional visit. -Ashifa
Rang 3 today and spoke to jasmine
Rang 3 today and spoke to jasmine. Absolutely brilliant experience, I'd managed to delete all my contacts from old phone which deleted them on new phone. Jasmine talked me through how to recover them. I can't thank her enough. Amazing
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thank you for sharing your experience! We’re thrilled Jasmine could guide you through and make things easier. -Suhaas
Harvey in 3 was very helpful
Harvey in 3 was very helpful. He helped me with app support & even showed me how to use the odeon app.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hey, Julie! We’re delighted to hear that Harvey was able to provide such helpful support, not only with the app but also by guiding you through the Odeon app. Thank you for your kind words! ☺️ -Prabhjeet
I was able to get help with a app…
I was able to get help with a app problem & advice on how to contact people via whatsapp. James & Harvey were very helpful.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Boom 💥 It’s brilliant that James and Harvey provided such top-tier support for your app and messaging queries. Here’s to many more smooth experiences ahead, Atanaska 🚀 -Arvind
Paul & Harvey were very helpful in…
Paul & Harvey were very helpful in store. Any issues with my new S26 I was able to get their help & they fixed my problems. Thank you for your help 3 store.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That’s brilliant, Elsbeth! We’re so happy to know you received the best help from Paul & Harvey. We’re always excited and happy to help our customers. Thank you so much for the 5 ⭐ review! -Kashish
Lovely customer service
Scott was lovely. Made me laugh a lot.and he was extremely helpful.
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Appreciate this, Ada. Scott’s energy is unmatched, and it’s great to hear he made your visit fun and super easy. 🥳 -Ayesha
Drew provided great service in store…
Drew provided great service in store today helped me fix my connection on my phone by giving me a replacement SIM card. A true asset to the store.
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That’s fantastic to hear, Louise! 🌟 We’re so glad to know Drew made your experience special. Your appreciation means a lot, you’ve brightened our day! 😉 -Kashish
Great service Jasmine 👍
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thanks so much, David. We’re thrilled to hear Jasmine made your experience a great one. Really appreciate you sharing this with us. -Manavata
Three store Lincoln where very helpful…
Three store Lincoln where very helpful today
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hey Patricia! 🎉 That’s awesome to hear! A huge shoutout to Lincoln for making your experience excellent. Thank you so much for sharing your feedback! 🥰 -Kashish
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