I visited the store looking for a temporary wifi solution as I’m moving house, Ola was super helpful and got me set up with a 5G broadband hub ready to go there and then. Super friendly and helpful, y... See more
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See what reviewers are saying
Lewis was Brilliant. He gave us all the information that a customer wants. Really appreciate is help in making a smooth transaction.Keep up the good work.
Company replied
I was originally served by Brian, but came back when he off and was further served by Lewis, and I can hand on heart say that the service I received from them both was fantastic, I even spoke to the... See more
Company replied
Jonnes was very professional and explained the process very well. Thank you.
Company replied
Company details
About Three UK - 3Store Liverpool (Sth John St)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
43b South John Street, L2 1TL, Liverpool, North, United Kingdom
- 01517088256
4.9
Excellent
80 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Friendly staff
Came in with my partner as she needed help sorting out a sim card renewal and the member of staff who served us was really helpful and explained everything well
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
Hi Lewis, thanks for sharing this with us. It’s wonderful to know your wife’s SIM renewal was handled with such care and clarity. We’re glad the visit left you both feeling supported and well looked after. ☺️ -Kashish
Got Great deal
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
Thanks a ton, Beant! 🎉 We’re so glad everything went perfectly with us, here’s to great things ahead. We can’t wait to welcome you back again! 🥰 -Kashish
Had a great experience
Had a great experience, Served by a lad Naz, exceptionally well.
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
Aman, thank you for sharing your experience. It’s wonderful to hear that Naz made everything seamless and offered such attentive support. -Afaq
Reply from Three UK - 3Store Liverpool (Sth John St)
Hello Josh! We're thrilled to hear you had a great experience with us. Thank you for the review! -Afaq
Quick and easy
Came to see Lewis for help with my broadband and it was a pleasant and easy experience
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
Absolutely fabulous, Christopher! We’re glad Lewis was such a great support to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Very helpful and clear service
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
Hi Alice, thanks for reaching out. It’s great to hear our team provided such valuable support and made everything easy to understand. -Kishan
Reply from Three UK - 3Store Liverpool (Sth John St)
Thank you for sharing your experience! We’re so pleased our team could be so helpful and make things easy for you. ☺️ -Prabhjeet
Great experience
Great experience
Well informed
Was not sure what I wanted Brian
Helped me find a great deal
Excellent customer services
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
Hi Marjie, your phenomenal 5 ⭐ review has filled us with joy! We're thrilled that Brian delivered an exceptional experience and helped you secure the great deal. -Suhaas
Reply from Three UK - 3Store Liverpool (Sth John St)
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Ife was very helpful and informative
Ife was very helpful and informative
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
Hi Terry, we’re pleased Ife was able to assist you thoroughly and ensure you felt well taken care of. Thank you for your feedback. -Suhaas
Good service,and I absolutely recommend…
Good service,and I absolutely recommend Ola, who was knowledgeable and patient, could not have been happier with customer service in Liverpool One.
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
Hey SVA! Thank you for sharing your feedback. It’s great to hear that Ola was super helpful. We appreciate you taking the time let us know about your experience. -Afaq
Steven is the man
I had an excellent experience at the Three Mobile shop thanks to Steven. When we arrived, he was in the middle of dealing with a very rude and argumentative customer. Despite that, Steven remained calm, professional, and polite, which immediately stood out.
Once it was our turn, he treated me and my partner with the best customer service I have experienced in a phone shop. He was knowledgeable, patient, and genuinely focused on helping us. Steven did everything he possibly could to make sure we understood our options and even went the extra mile to support us.
We walked out of the store with a new phone, and more importantly, with more answers than questions. It was a real breath of fresh air. Steven is an absolute asset to the business, and I would highly recommend him to anyone visiting the store.
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
That's wonderful, Mikey, thank you for sharing your experience with Steven. We're sure Steven was grateful too for your friendliness and positivity, and was more than glad to help :) -Scott
Jonnes the customer advisor was…
Jonnes the customer advisor was extremely helpful, friendly and knowledgeable and took the time to walk us through all our new plan options. We're very pleased with the service!
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
Hey Allison, this is the experiences we love hearing from our customers, we're so glad to hear Jonnes gave you the support needed, we'll for sure pass your feedback on! -John
5 stars for Felipe
I came by with some questions about setting up a plan. I was helped by Felipe, who was absolutely a pleasure to deal with. He was very professional but also very friendly, made me feel comfortable and was able to answer all my questions and concerns. Felipe is a true asset to your company.
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
We’re grateful for your kind words, Maciej 🎉 Great to hear Felipe delivered such strong support and left you with a confident outcome 🎊 -Shivam
Reply from Three UK - 3Store Liverpool (Sth John St)
Ibrahim, that's phenomenal! We're overjoyed to hear that our team made you feel truly supported. Moments like these brighten our day! -Afaq
Nazmul has served me and it was a great…
Nazmul has served me and it was a great experience and nice staff.
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
Hey Awais, thank you for sharing this amazing 5⭐ review! We’re thrilled that Nazmul and the team gave you such a fantastic experience. -Veronica
He was amazing,the service was
He was amazing,the service was
spectacular.
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
Thanks for your 5 ⭐ review, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us 🎊. -Michael
Ola is brilliant
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
The staff was very nice and friendly
The staff was very nice and friendly
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Liverpool (Sth John St)
Thanks for this fantastic 5⭐ review, Sandeep! Hope you have a great day 😊 -Jade
Reply from Three UK - 3Store Liverpool (Sth John St)
Hello Darin, thank you so much for 5 ⭐️ review! Hope you have a wonderful day ☺️ -Kashish
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